Complaints

This profile includes complaints for Network Recovery Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Network Recovery Services Inc.

  100 Jericho Quadrangle Ste 202 Jericho, NY 11753-2702

• 

  Network Recovery Services Inc.

  3 Expressway Plaza Ste. 200 Roslyn Heights, NY 11577

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/20/24 I received letter from NRS dated 1/9/2024 about a hospital bill account number # ******* hospital #************ that I was in the process of setting up a payment plan with the hospital. I contacted the hospital who then transferred me to them to get clarification on a bill which I then paid in full. I paid my amount through My Connect with my credit card, and haven't been able to get anyone on the line to confirm that my case is now closed. The number on the letter is someone's voicemail who just states her name, no actual information and now when I call through the hospital so they can transfer my call I get placed on hold and then asked to leave a voicemail. Please can someone from the company confirm that my account is CLOSED?

  Customer Answer

  Date: 01/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19/22, I had an annual well visit at *********************/Queens (***) located at ***************************************************************************************. This visit is covered 100% by my primary insurance with no co-pay required as it is a part of my benefit package. After the visit, I was billed a $25 co-pay. I reached out to the practice on 3/22 & 4/21 explaining I was charged a co-pay in error and outlined the reasons indicated above. On 4/21 I received a response from the practice indicating that it was being looked into. I was never contacted beyond this date by anyone.On 5/30 I received a written letter dated 5/23 from Network Recovery Services (NRS) with a notice of DEMAND FOR PAYMENT. The letter clearly outlined THIS IS A COMMUNICATION FROM A DEBT COLLECTOR. THIS IS AN ATTEMPT TO COLLECT A DEBT.This notification was confusing and concerning given the diligent attempts I made to the practice to gain clarity on the charges which is within my patient rights. The ***************** taken would present a potentially devastating impact on my credit score and financial stability in an already fragile economic climate. On 5/31 I spoke with NRS regarding the ******************** over the letter received, despite the outreach attempts I have made. I was told my claim was submitted to their department as standard procedure and recommended I follow up with the office. It also revealed that they are not a collection agency and my credit score would not be impacted despite the standard language used in their billing letters. They admitted that the language used is alarming.This lack of clarity, follow-up & practice places undue stress on the consumer & compromises their health and well-being. I am disputing the current charges and would like an investigation launched into ********** internal controls of monitoring, communication & billing practices which present as deceptive & unfair business practices, negatively impacting the consumer.

  Customer Answer

  Date: 06/25/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Network Recovery Services Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

  Business Response

  Date: 07/13/2023

  Re Id #********
  
  This is in response to the above complaint. On July 13, 2023,Network Recovery Services, **** communicated to the patient after review of encounter visit account number ************ / NRS account number ******* for ******************** provided at *************************** on service date 12/19/22. As per the patient, they advised the encounter services were related to an annual visit that should not have resulted in an insurance co-pay patient responsibility. NRS reviewed the account and adjusted the $25.00 balance to reflect $0.00. The additional communication-related items mentioned in the complaint are also being reviewed internally for quality assurance. This matter has been addressed to the satisfaction of the patient.

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received false debt collection notice for $1,000 for date of service 6/18/22 (for services provided by *************** / ***************************************************** or "***"). This notice is fraudulent and false, and we will report to ************** ****** of ******** Frauds and the *********** ***************** if this spurious debt collection is not rescinded. The claim was fully paid via my HSA account on 8/30/22 and processed in full by *** on 9/8/22, and we have full proof and records of such payment.

  Business Response

  Date: 03/08/2023

  Re Id #********
  
  This is in response to the above complaint.  On December 22, 2022, Network Recovery Services, **** communicated to the patient after review of hospital visit account number ************ / NRS account number ******* for hospital ******************** provided on service date 6/18/22.  As the patient advised they had previously paid the $1,000.00 account balance on 8/30/22 via Health Spending Account, NRS communicated with the hospital cash posting department to investigate the unapplied payment.  The cash posting department identified the payment and applied the payment to the account resulting in a $0.00 account balance.  NRS confirmed this information with the patient on December 28, 2022, and also sent an updated detailed bill to the patients address.  This matter has been addressed to the satisfaction of the patient, as per their request.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Network Recovery Services sent me letter alleging I owe $150 for care given at ******* *************** I have checked with ******* and I have zero balance, having paid it off in July. There is nobody at any phone number I have found for them, and they seem to be personal cellphone numbers. Very odd to say the least.

  Business Response

  Date: 12/22/2022

  Re Id #*********
  
  This is in response to the above complaint.  On November 9, 2022, Network Recovery Services, **** communicated to the patient after review of hospital visit account number ************ / NRS account number ******* for hospital ******************** provided on service date 12/9/21.  As per the patient, they were previously hesitant to communicate with NRS due to too many scams going on out there.  NRS confirmed the account detail information and outstanding balance of $150.00 with the patient and sent a detailed bill to the patients address.  The patient advised they would pay the balance directly to the hospital as they were still uncomfortable sending payment directly to NRS.  This matter has been addressed to the satisfaction of the patient, as per their request.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a demand letter from this company, claiming that I owe ************************************************* $ ***** for services rendered on 9/24/21. The account number was given as *********** Confirmed online and by phone that I do not owe *** any balance whatsoever. (2) The above number is NOT my account number with ********** Attempted to call ********************** The number on the bill was for only an answering machine. The number listed by BBB *************) for this company was not answered. Twice I was hung up on and the third time the number was taken off the hook. I question whether this company is even a legitimate company at all. I am certainly not going to give these clowns any financial information.

  Business Response

  Date: 12/22/2022

  Re Id #********
  
  This is in response to the above complaint.  Upon receipt of this complaint, Network Recovery Services, **** attempted to communicate with the patient on several instances to discuss hospital account number ***************** / NRS account number ******* for hospital ******************** rendered at *************************** on service date 9/24/21.  NRS reached out via phone call on 10/7/22, 10/10/22 and 10/25/22 however the patient did not answer.  NRS also attempted to communicate with the patient via the email address on file for the patient on 10/7/22, 10/10/22 and 10/12/22 however the patient did not acknowledge or respond. On 10/10/22, NRS also mailed an itemized bill to the patient displaying to the associated hospital charges for services rendered on service date 9/24/21 and the remaining patient co-pay balance of $20.00, which was left after the patients insurance carrier, Emblem Health, processed the initial billing claim.  Since NRS had not received a response from the patient, the account balance was closed on 10/25/22 and will not be pursued further.  This matter is considered closed.

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Network Recovery Services *** stating that I owed **************************** $399.09. That is false. I paid my portion right after my surgery for $597.09 + $127.86 = $724.95 already via United Healthcare website. I contacted the billing department in the Hospital in late August, and they were able to search for the payment. On 9/13, my account balance on MyConnect is $0!!! This letter has very outdated information! They try to do debt collection for something not existing: my account # ******* and hospital # ************. The surgery date is 4/21/2022. Please can someone from the company remove my account COMPLETELY? I am not willing to do business with this kind of company. Thanks for BBB's help.

  Business Response

  Date: 10/06/2022

  Re Id #********
  
  This is in response to the above complaint.  On October 5th, 2022, Network Recovery Services, **** communicated to the patient after review of hospital visit account number ************ / NRS account number ******* for hospital ******************** provided on service date 4/21/22.  As the patient advised they had previously paid the $597.76 account balance on 5/24/22 via credit card, NRS communicated with the hospital cash posting department to investigate the unapplied payment.  The cash posting department identified the payment and applied the payment to the account resulting in a $0.00 account balance.  NRS confirmed this information with the guarantor and also sent an updated detailed bill to the patients address.  This matter has been addressed to the satisfaction of the patient, as per their request.

  Customer Answer

  Date: 10/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Network Recovery Services demanding for payment. The client name is "New York Presbyterian EMS", the account # is ******* and the hospital # is *********** date of service was 5/19/2022 and the balance due is $3649.39.All the expenses related to the service at the above date has been paid in full by my insurance provider and me already. The received letter lacks any further information so I do not even understand what this bill exactly is for. I think it is either a mistake by Network Recovery Services or a scam. Please help me address this issue.Thank you.

  Business Response

  Date: 09/02/2022

  Re Id #********

  
  This is in response to the above complaint.  On August 22, 2022, Network Recovery Services,Inc. connected with and spoke to the patient to review NRS account number *******.  NRS verified that the account balance for EMS services provided on service date 5/19/22 was not yet processed by the patients insurance carrier.  The patient provided NRS with their insurance carrier information, Aetna, and the account was subsequently billed to the carrier. This matter has been addressed to the satisfaction of the patient, as per their request.

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 3 second notices from the Network Recovery Services Inc. *****************************************. I don't know if this is a scam because the number list when I call ************ there's no answer and there's no website to make a payment and I don't want to put my credit card info on the letter. My account # is *******/ $16.28, *******/ $26.52 and *******/ $107.32. Although the amounts are small I would rather pay online where I will have a receipt that it was paid.

  Business Response

  Date: 08/22/2022

  Re Id #********
  
  
  This is in response to the above complaint.  On August 16, 2022 Network Recovery Services, **** connected with and spoke to the patient to review NRS account numbers *******, ******* and *******.  We verified that the account balances are the patients responsibility after the patients insurance carrier paid its initial portion.  The patient agreed to resolve the balances by making online payments within the MyChart patient portal.  This matter has been addressed to the satisfaction of the patient, as per their request.