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Find a Location

Valu Auto Care Centers has 1 locations, listed below.

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    Business ProfileforValu Auto Care Centers

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This Business Offers Auto Repair, Inspection, Retail Motor Vehicle Dealer

    Business Details

    Location of This Business
    3099 Delaware Ave, Kenmore, NY 14217-2055
    BBB File Opened:
    3/12/1998
    Years in Business:
    32
    Business Started:
    1/1/1992
    Business Started Locally:
    1/1/1992
    Business Incorporated:
    12/4/2008
    Type of Entity:
    Corporation
    Alternate Business Name
    • Valu Discount Muffler & Brake
    Business Management
    • Thomas Shea, President
    Contact Information

    Customer Contact

    • Thomas Shea, President
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/01/2022

    One of the employees acting as a Manager did some repairs to my car. after a few days a discovered that the sliding switch that controls the outside and recirculating air only slide half way. I took my car back to the auto shop spoke with the employee that worked in my car explaining the problem. While trying to fix the issue one of the cables broke, He told me that he would order the part and would fix the problem. I waited and stopped several times over the weeks to ask if the part came in and i was told that because of distribution problems they didn't have the part yet. The last time I stopped I spoke with the manager to inquire about the part that's when he checked the computer and the part was never order by that employee and because of issues with other costumers and taking money from the shop he was fired. After investigation more about the part the manager found out it would cost about 380 dollars to repair the issue since the car manufacture only sells the assembly not the individual cable an I as the customer was responsible to pay for the part fully. I don't think this is correct because when I brought in the car that part was working fully. And it looks to me they are not taking responsibility for the work they performed and blame me for paying the bill in cash. Please I need your help to solve this issue and willing to pay for some of the part.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Melissa B

    1 star

    11/10/2023

    The owner is dishonest. He will keep your vehicle for an extensive period of time claiming that he is waiting for parts. He lies (after having your vehicle for a long time) stating that you haven’t given him authorization to work on it. Do not take your vehicle to Valu Auto in Kenmore, NY. Very unprofessional practices and you will be cheated.

    Local BBB

    BBB of Upstate New York

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