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Find a Location

ParaMeds.com has 1 locations, listed below.

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    Business ProfileforParaMeds.com

    Insurance Consultant

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    12010 Queens Blvd, Kew Gardens, NY 11415-1228
    BBB File Opened:
    5/13/2010
    Years in Business:
    26
    Business Started:
    1/1/1998
    Business Management
    • Mr. Stuart Levy, COO
    • Mr. Eli Rowe, CEO
    Contact Information

    Principal

    • Mr. Eli Rowe, CEO

    Industry Tip

    BBB Tip: Insurance companies

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/17/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I am a healthcare provider and practice owner who has been harassed every single day for the past month (going on 2 months in another week) by Para Meds. They have contacted me in every way possible (fax, email, mail, and phone) asking for the records of a patient that I have never seen and currently do not see. The number they use is: ************** and they leave a DOB that changes every phone call.They are asking for a "***** ********" who does not exist. They have left voicemail after voicemail asking for the medical records of this patient. At the beginning of February I called them back and left a voicemail in which no one specific returned my call. I attempted to call again and there is no customer service or anyone "live" to talk to. It appears a recording is played in which a female voice asks for records. They have included my name, practice information, and contact information on the faxed and mailed request for medical records of a patient that does not exist. Firstly, I want the messages to stop. They are requesting medical records they will never get (if ***** ******** was real) because they need a release of information. Secondly, you would think they would catch a hint that repeatedly calling a medical office without a response means they are calling the wrong person/office.Thirdly, I am now being harassed every single day including cyberstalked. I don't know what else to do other than go to the police and file a complaint here.Thank you

    Customer Reviews

    7 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Valerie R

    1 star

    01/25/2024

    ******** was contracted by my insurer to obtain my medical records for the underwriting process. They called my doctor over 20 times and left voicemails, never attempting the live receptionist. She has confirmation my records were sent successfully via fax but ******** claims they never received them. When my doctor returned the calls to find out let them know the records were sent and make sure someone was on the other end before trying to send them again, she always found she had been given invalid extension numbers or ended up in voicemail boxes that were full. After a month and a half of my doctor trying to reach them we worked directly with my insurance agent to get the documents over. When I got through to ******** directly, ********************* (whose line first went directly to a full voicemail box) seemed completely unconcerned and would not look into the matter. When I asked if they were doing anything to ensure this wasn't happening to anyone else she didn't respond. ******** seems to operate in a careless and unprofessional manner with all parties they deal with. They are totally unconcerned with HIPPA regulations. Hopefully they will one day be investigated for the potential fraud and harassment occurring there. I will be monitoring my credit report and following up with an attorney if necessary.

    Local BBB

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