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Business Profile

Hardware and Tools

Pendell Hardware Supply

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
       He was supposed to repair my power shaft for my **** *** by replacing the U-Joint.    He told me my parts were badly damaged and made all new for $302    I went back the next day to get back my original parts. He was upset and accused me of not trusting him. he returned the parts to me which were on a shelf, not in the garbage. I took my old parts to the **** store in Greece, NY where I bought a new U joint. My friend put it together with no problem. The new U joint was $29.    He lied to me about the damage to my parts and charged me $302, which was an excessive amount. In reality he only needed to replace the part in the U-joint. 

    Business Response

    Date: 09/07/2023

    Response taken by phone:  We repaired this over a year ago and have not heard from him since.  If there was a problem he should have contacted us last year.

    Customer Answer

    Date: 09/13/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The business is lying.  As you can see from the attached receipt the work was done on 6/12/2023.  Why did you charge me such an excessive amount for parts I didn't not need.  I got the parts back and got them repaired and they are fine.  It only cost $25.    Regards,  ****** ******* 

    Business Response

    Date: 09/22/2023

    Your parts were taken out of the recycling pails, not off the shelf as you stated.  A lady picked them up.

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