Business Profile
Online Retailer
Cape Diablo LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
01/31/2025
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
NEVER RECEIVED THE 2 ITEMS I ORDERED FROM CAPE DIABLO SAID IT WAS DELIVERD 1/31/25 AT 357P TO MY DOORInitial Complaint
12/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Paid for bracelet. Did not receive. Shipping courier claims they cannot deliver to my home (business was closed). This isn’t a business it’s a home. Cannot get in touch with this shipping company uniuni. Doesn’t seem to exist as when I went online to the bot after being on hold for 2.5 hours the Florida region doesn’t come up. Selling company refuses to help or give me a refund at this time.Initial Complaint
11/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
OCT 14 PURCHASED AN ***** WATCHBAND ONLINE. THE BAND IS UNSUITABLE FOR THE WEIGHT OF THE WATCH AND NEEDS TO BE RETURNED, THE COMPANY STATES THAT BECAUSE I GOT FREE SHIPPING TO ME, THEY’RE DEDUCTING THE SHIPPING COST TO ME FROM MY REFUND. I UNDERSTAND THAT I AM RESPONSIBLE FOR RETURN SHIPPING. THEY STATED THEIR POLICIES ARE ON THE WEBSITE; HOWEVER, THERE IS NOTHING THAT STATES THAT- THIS IS AN UNETHICAL BUSINESS PRACTICE AND UNDISCLOSED RETURN POLICY- THEREFORE THEY SHOULD NOT CHARGE ME THIS ADDITIONAL COST. THE ATTACHED PICTURE SHOWS BOTH THEIR WEBSITE RETURN POLICIES AND THEIR RESPONSE TO MY REVIEW DUE TO THIS EXTRA UNDISCLOSED COST TO RETURN,Initial Complaint
08/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered two bracelets from Cape Diablo on June 10th and paid for expedited shipping to receive prior to June 15th. I was told the order would be delivered on the 13th of June with the expedited shipping cost of $12.95. Once the order was shipped I saw that it was not due to arrive until the 17th of June so I asked about the shipment and how it was sent. I was told that it was not shipped expedited, as I asked and the package was shipped regular shipping 7-10 day delivery. I returned package unopened for a full refund and a refund of my expedited shipping cost. Once I received the refund I see that the $12.95 was not refunded but the entire amount was deducted from my refund amount, therefore I have paid twice for expedited shipping that I did not get. I also had to pay to return the items since Cape Diablo refused to send a return label. I paid Cape Diablo $109.95 and received a refund of only $84.05. They owe me $12.95 for the shipping that was deducted and the amount of shipping difference between regular and expedited amount.Initial Complaint
06/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
What I ordered and what I received was not only the wrong color, it was very cheap looking beads they would not even lay flat. They have been giving me the run around. Now they’ve offered me a store credit of $75 to get more from their store. Why in the world would I do that when I didn’t get a quality product, much less the colors I ordered.Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
12/11/22 Ordered 5 bracelets order #****** for $113.56. Cape Diablos ad recommended them as Christmas presents and I thought I would do that. In February I received 2 of the 5. These were sent in two shipments and I only received the first one. There were 3 missing. They said they sent them and must have gotten lost. I told them 1 shipment came but not the other. They could not prove that it was received. They said they would resend and I told them it was well after Christmas so just refund me. They refused to and sent them anyways. After 111 days 4/1/23, I received a package with 2 of the 3. It even shows that on the package along with the value of $4 for the two (I paid $68 for the 2). I reported them to ****** but by the time ** researched it, the package was received. They said, well you got them, so case closed. (Even though CD’s refund policy says they will refund if you don’t receive it in 90 days.) It was 111! I am still missing the Men’s Jasper $25. They denied, stalled, did not uphold their refund policy. I don’t want anyone else to go through what I have. It was 4 months of my life! And technically it’s still not resolved.Initial Complaint
01/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order transaction date 12/15/22. The items were received 12/21/22. Order #******. Initial contact to the company was 12/29/22 to request a return/refund of two bracelets, priced $44 each not including tax. There return policy states that contact must be made within 14 days of item arrival. As evidenced by the emails, I repeatedly each out and they deliberately dragged out the process with negotiation style tactics. I repeatedly expressed my desire for a refund, and now they have not responded since their last offer of a free item. I don’t want anything from them, except to return the items and receive a refund. They are withholding their return address and refund process.Initial Complaint
12/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 12/12/22 I purchased 8 bracelets on line from Cape Diablo, each costing $44 plus tax. There was a promotion advertised on the website that said spend $150 and receive a free mystery gift. I did not think much about this as it was not what brought me to the website. I also has a promo code for a 15% discount on my purchase which I used. As I started to complete my purchase I noticed that the “free” mystery gift was added to my shopping cart but for a charge of $34. The item was greyed out and could not be removed from my shopping cart. Rather than complete my purchase, I logged onto the on-site chat and asked the agent why I was being charged for the mystery gift. The agent looked at my account and at that time asked me to first try to remove the item, if I could not remove the item, to go ahead and complete the purchase & let her know. She would then refund my AX for the $34 plus tax. I could not remove the item, so I completed the purchase & sent the details both via chat & email. I was then sent a message asking me to select an item that I would prefer in place of the mystery item vs a refund. I responded saying that I did not want another item, just the refund. At this point I received a message telling me it was too late, the mystery item had been shipped & they could not refund me because I used a discount code. This was the first time I was told about a conflict with the discount code, the promo did not indicate an exception on the website & I could not remove the item even if I wanted to. I have continued to request a refund for the $34 plus tax, or a prepaid shipping label in which I could return the mystery item that I never ordered, but I continue to get stonewalled. At this point I feel that this is clearly a bait and switch. I had no option to remove the item, I was instructed that I would be refunded only later to be told that I have to pay for it. I will upload the screenshots of the chats, you will need to follow the time stamp to order itInitial Complaint
11/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On September 21, 2022 I received a bracelet I purchased through the website "Cape Diablo" when I tried it on the bracelet was to small for my wrist, so I reached out to the company to get a refund. they sent me instruction to help me wrap it on. however that was not the issue. the issue was it did not fit. so they offered to return my money or I could exchange for another one. I mentioned that if they had a certain bracelet with the stones I like. I would exchange it, otherwise I rather get my money back. they insisted on giving me a free bracelet along with a exchange of a different size bracelet to replace the one that did not fit. I took the offer and sent them a picture of the bracelet I chose to replace the original bracelet. on October 12th they reached out to me that they could not fulfill the order of the customized bracelet. but that I can keep the free mini bracelet they had already sent to me. they asked that I send back the original bracelet and they would refund me the $49.99 and I did that. I sent them the tracking number. a week later they verify that they received it and they would be refunding me the money, fast forward November 19th they send me an email that they want the Free bracelet back if I want them to refund me the original purchase. if I keep the free bracelet then they would only refund me $20. I told them I would be glad to send them back the bracelet and I expected a full refund of $49.99. so they send me an address to send back the bracelet to China. mind you the last mailing address they gave me was in the USA, I think they know that it would cost me more money to send the bracelet back to them to china and that I would just not move forward with it. I feel this company is defrauding me and I've read reviews about them doing the same to others through ******. I want them the to keep there word and refund me my money like they said they would. I have a email trail I sent to their support center and they have not replied.Initial Complaint
10/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a watch band from this company. After waiting 3 months for delivery they notified me that it was delivered. I have a ring camera and no packages were left or taken from my porch during this time. When I asked for a refund or replacement they told me they could not fulfill it as the package was marked delivered. But the tracking number they gave me was invalid and I was never able to track the package. I never received any sort of product from them or any sort of valid tracking number.they also never provided me proof it was delivered as they claim.
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Customer Complaints Summary
29 total complaints in the last 3 years.
4 complaints closed in the last 12 months.
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