ComplaintsforOrion Capital Solutions, LLC

• Initial Complaint

  07/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They are contacting me from local area codes hiding the information. Won’t tell me who they are on call back without me giving personal information first. Too many scams so I felt uncomfortable. I asked for a supervisor. I was given to a fake supervisor who was super rude. Called back again and got an “actual” supervisor who finally explained what the calls were about. Extremely rude and harassing agency. I also have no letter from them or warning of this attempt to collect a debt other than a creepy voicemail, multiple calls, and rude employees answering.

  Business response

  07/31/2024

  
  Dear BBB Representative,
  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We take all feedback seriously and are committed to providing professional and respectful service to all individuals we contact.
  Complaint Summary:
  1.
  Local Area Codes & Caller Identification: You mentioned that our calls came from local area codes and that our representatives did not clearly identify themselves without first obtaining personal information from you. We understand your concern, given the prevalence of scams, and regret any discomfort this may have caused.
  2.
  Interaction with Representatives: You reported encountering rude behavior from our staff, including an unsatisfactory interaction with a supervisor. We apologize if any interaction you had with our team felt disrespectful or unprofessional.
  3.
  Lack of Initial Communication: You stated that you had not received any formal communication regarding the debt we are attempting to collect, aside from voicemails and phone calls, which caused concern.
  Our Response:
  1.
  Caller Identification: It is our policy to verify the identity of the individuals we contact to ensure privacy and compliance with legal requirements. However, we understand the need for transparency and are committed to clearly identifying ourselves and our purpose from the outset.
  2.
  Professionalism and Respect: We are concerned to hear about your negative experience with our representatives. All interactions should be conducted with professionalism and respect. We are investigating this matter internally and will provide additional training if necessary to ensure all our staff maintain the highest standards of customer service.
  3.
  Initial Notice and Communication: According to our records, an initial notice was sent to you on July 26, 2024. This notice was intended to inform you of the debt and provide information on how to address it. We apologize if this communication was not received or was unclear.
  Next Steps and Resolution
  To address your concerns, we will:
  •
  Ensure that all future communications are clear, respectful, and transparent.
  •
  Cease phone communication with you upon request and provide written correspondence for any necessary follow-up.
  •
  Review the conduct of the representatives involved and take appropriate actions.
  If you have any further questions or concerns, or if there is any way we can assist you further, please do not hesitate to contact our Customer Service Department at ###-###-#### Ext 101. We are here to help and are committed to resolving this matter to your satisfaction.
  
  
  Thank you for your feedback and for giving us the opportunity to improve our services.
  Sincerely,
  Compliance Department
  Orion Capital Solutions
  **************************************
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ORION CAPITAL SOLUTIONS HAS BEEN HARRASSING ME ABOUT A DEBT THAT IS NOT MINE AND THAT I HAVE. NO PRIOR KNOWLEDGE OF DEBT NOR DID I GIVE ANYOBE PEERSMISSION TO SELL ANY DEBT THAT MAY OR MAY NOT BE OWED THIS IS A ILLEGAL PRACTICE OF DEBT COLLECTION AGENCY AQUIREING A DEBT ILLEGALLY AND I WOULD LIKE TO MAKE A COMPLAINT AGAIN Orion Capitol Solutions for its illegal practice that the Fair Credit act protects consumers against . I request a cease and decist of debt and to not be contacted via phone or email only conywct through mail

  Business response

  07/31/2024

  Thank you for submitting your complaint through the Consumer Financial Protection Bureau (CFPB). We 
  take all consumer concerns seriously and are committed to complying with all applicable laws and 
  regulations, including the Fair Debt Collection Practices Act (FDCPA).
  We have reviewed your complaint, which raises several key concerns:
  1. Debt Ownership Dispute: You assert that the debt in question is not yours and that you have 
  received numerous harassing phone calls from our company.
  2. Demand for Identification: You state that our representatives have demanded that you identify 
  yourself when they have called you.
  3. Validation of Debt: You have requested verification of the debt and assert that we have not 
  provided this information.
  4. Cease and Desist Request: You have requested that all communications cease until the debt is 
  verified.
  Our records indicate that an initial notice was sent to you on June 20, 2024. Please allow us to address 
  each of your concerns:
  1. Debt Ownership Dispute: If you believe the debt we are attempting to collect is not yours, we 
  understand the importance of verifying the accuracy of our records. We take your claim seriously and will 
  conduct a thorough investigation to confirm the validity of the debt. Please provide any additional 
  information that may help clarify this matter.
  2. Demand for Identification: It is our standard practice to verify the identity of individuals we contact to 
  protect their privacy and ensure we are communicating with the correct party. However, we apologize if 
  our approach came across as intrusive or disrespectful. We are committed to treating all individuals with 
  respect and professionalism.
  3. Validation of Debt: In response to your request for verification, we are preparing to send you a 
  detailed validation notice, which will include information about the debt and the original creditor. This 
  notice will be sent to your address on file along with information regarding the dispute process.
  4. Cease and Desist Request: In compliance with your request, we will immediately ceased all 
  communications with you regarding this matter, except as required by law. We will only contact you again 
  to provide the requested validation of the debt.
  Next Steps and Resolution
  We are committed to resolving this issue to your satisfaction. If you believe there has been a mistake or if 
  you have further questions or concerns, please contact our Compliance Department at ###-###-#### or 
  *************************************** We are here to assist you and ensure that your rights are fully 
  respected

  Thank you for bringing this matter to our attention. We apologize for any inconvenience or distress this 
  situation may have caused.
  Sincerely,
  Sincerely,
  Compliance Department 
  Orion Capital Solutions

• Initial Complaint

  07/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They called and left a message saying they are trying to contact me about my location. Reached me with a different number than what the lady provided me with in the message. My girlfriend got a call from the same people looking for me and my location a couple hours later, when they shouldn’t even know her number in the first place also with a different number from another state. All in all, failed to identify themselves making people close to me feel uncomfortable.

  Business response

  08/11/2024

  Dear BBB Representative,
  Thank you for reaching out to us via the Better Business Bureau (BBB) regarding your recent experience with our company. We value your feedback and strive to maintain the highest standards in our communications.
  Complaint Summary:
  1.  Location Inquiry: You received a message stating that we were attempting to contact you regarding your location. The number used to reach you was different from the one provided in the message.
  2.  Contacting Your Girlfriend: Your girlfriend also received a call from us, even though she should not have been contacted. This call also came from a different number.
  3.  Identification Concerns: You noted that our representatives failed to properly identify themselves, which caused discomfort among your contacts.

  
  Our Response:  

  1. Purpose of Contact: An initial notice was sent to you on June 20, 2024. As a standard procedure, we attempted to contact you to discuss the matter outlined in the notice. The use of different phone numbers is a common practice in the industry, often for operational reasons. However, we understand that this may cause confusion and concern.
  2. Third-Party Contact: Under the Fair Debt Collection Practices Act (FDCPA), we are allowed to contact third parties solely to confirm or obtain location information about a consumer. We apologize if these contacts caused any discomfort. We do not intend to cause distress or confusion for you or your loved ones.

  
  Resolution and Next Steps:
  •  Internal Review: We will conduct an internal review of your account and the communication attempts made to ensure compliance with FDCPA regulations and our company policies.
  •  Cease Communication with Third Parties: We have placed your account on our internal Do Not Contact list for third-party communications. Going forward, we will only contact you directly and not any third parties associated with you.
  •  Clarification and Assistance: If you have any concerns or need further clarification about your account, please do not hesitate to reach out to us directly at ###-###-#### Ext 101. We are here to help and address any questions you may have.
  Thank you for informing us of this issue and allowing us the opportunity to address your concerns.
  Sincerely,
  Compliance Department
  Orion Capital Solutions
  

• Initial Complaint

  07/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has been calling and harrassing me a lady named Heather and left voicemails to call her wanting location information and I am on the ftp do not call list. Any further calls we will be hiring attorney to sue $1500 for each additional call. They have no right to be contacting me under this ftp law.

  Business response

  07/31/2024

  Dear BBB Representative,
  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We take 
  all complaints seriously and strive to ensure that our practices are in full compliance with applicable laws 
  and regulations.
  Complaint Summary:
  1. Harassing Calls: You reported receiving multiple phone calls and voicemails from our 
  representative, Heather, seeking location information. You stated that these calls have been 
  harassing in nature.
  2. Do Not Call List: You mentioned that you are on the Federal Trade Commission's (FTC) Do Not 
  Call list and believe that our calls are in violation of this status.
  3. Legal Action: You have indicated your intention to hire an attorney and seek $1,500 for each 
  additional call, citing potential violations under the FTC law.
  Our Response:
  1. Purpose of Contact: Our records indicate that an initial notice was sent to you on June 28, 2024, 
  regarding an account assigned to our office for collection. As part of our standard process, we 
  attempted to confirm or obtain location information. These calls are legally permitted under the 
  Fair Debt Collection Practices Act (FDCPA), which allows debt collectors to contact individuals to 
  discuss and collect on a valid debt. However, we understand that any contact should be 
  respectful and not feel intrusive or harassing.
  2. Do Not Call List Compliance: The FTC's Do Not Call list primarily protects consumers from 
  unwanted telemarketing calls. Our calls, being related to debt collection, are not considered 
  telemarketing under the law and thus are not subject to the same restrictions. Nonetheless, we 
  are committed to respecting your privacy and preferences.
  3. Cease and Desist Request: We acknowledge your request to cease further calls. Please be 
  assured that we have taken steps to place your number on our internal Do Not Contact list for 
  phone communications. 
  Next Steps and Resolution:
  • Immediate Cease of Calls: We have ceased all phone communications as per your request. You 
  will not receive further calls from Orion Capital Solutions.
  • Compliance Review: We will review this account to ensure all actions taken have been in 
  compliance with applicable laws and regulations, including the FDCPA.
  If you have any further questions or if there is any additional information you would like to provide, please 
  contact our Customer Service Department at ###-###-#### Ext ***. We are here to assist you and to 
  ensure that all matters are resolved appropriately.
  Thank you for informing us of this issue and allowing us the opportunity to address your concerns

  Sincerely,
  Compliance Department 
  Orion Capital Solutions

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  BBB this company has had multiple complaints about the same issues and nothing is being done? Like so many others, Orion has called me multiple times looking for me to verify my family member. Whatever the issue is, it is Orion's and the supposed custom problem. NOT MINE! The person you are looking for has not been sent any notification to what the problem is. SO, STOP CALLING ME YOU LOWLIFE LOSERS!

  Business response

  07/03/2024

  Dear BBB representative,
  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We take all complaints seriously and are committed to maintaining the highest standards of professionalism and compliance with all relevant regulations.
  We apologize for any inconvenience or distress our attempts to contact you may have caused. Our records indicate the following timeline of events:
  •
  An initial notice was sent to the consumer on May 31, 2024.
  •
  We have attempted to obtain or confirm location information for the consumer.
  We understand your frustration with being contacted regarding a debt that is not yours. It is never our intention to disturb or inconvenience individuals who are not responsible for the debt in question. We strive to follow all regulations and guidelines, including those related to contacting third parties.
  In response to your complaint:
  1.
  Ceasing Further Contact: We have updated our records to reflect your request and have ceased all further attempts to contact you regarding this matter. We will ensure that no further calls are made to you concerning this issue.
  2.
  Notification to the Consumer: We will make every effort to ensure that the consumer in question is properly notified and provided with the necessary information to resolve the matter.
  We sincerely apologize for any distress our actions may have caused and appreciate your patience as we work to improve our processes. Orion Capital Solutions is committed to treating all individuals with respect and dignity, and we regret that your experience did not reflect these values.
  Orion Capital Solutions strives to operate within the boundaries of the law and with the utmost respect for consumers. We are committed to resolving this matter to your satisfaction and preventing any recurrence of this issue. If you have any further questions or require additional assistance, please do not hesitate to contact our Customer Service Department at ###-###-#### or **************************************. We are here to help.
  Sincerely, Compliance Department

• Initial Complaint

  06/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  06/6/2024 This company has been calling my family members requesting my location. They call from a local area code thinking that someone will answer and is hiding their real information. I also have not received any notice in the mail from them that is stating their intent. I have never given my family member's phone numbers to anyone for debt contact information. They must be getting their phone numbers and obtaining them through illegal channels. I would not use my family members to be called for anything of that nature. This is a form of harassment and I want it to stop since permission nor information was given to them. The FTC will also be hearing about this as well.

  Business response

  06/17/2024

  Dear BBB representative,
  Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to maintain the highest standards of professionalism and compliance with all relevant regulations.
  We understand your concern regarding the phone calls made to your family members. Our records indicate that an initial notice was sent to you on May 3, 2024. Subsequently, calls were made to third parties on May 22, 2024, and June 6, 2024, to confirm your location. Unfortunately, we did not have the opportunity to speak with you directly during these attempts. We regret any inconvenience or distress these calls may have caused.
  Please allow us to address your specific concerns:
  1.
  Contact with Family Members: Orion Capital Solutions is committed to adhering strictly to the Fair Debt Collection Practices Act (FDCPA). This act allows debt collectors to contact third parties to obtain or confirm location information about a consumer but restricts the content of these communications to the consumer’s location information only. We apologize if any calls were perceived as intrusive or inappropriate.
  2.
  Source of Contact Information: We understand your concern regarding how these contact numbers were acquired. Our company uses information provided by the original creditor and public records to locate consumers. We assure you that our methods comply with all applicable laws and regulations.
  3.
  Lack of Notice: It is our policy to send written notices regarding debts. If you did not receive such a notice, we apologize and will investigate this matter further to ensure our records are accurate and up to date.
  4.
  Ceasing Contact Requests: In response to your request, Orion Capital Solutions has ceased all communications with you and your family members. We respect your request to stop further contact and have updated our records accordingly.
  Orion Capital Solutions strives to operate within the boundaries of the law and with the utmost respect for consumers. We are committed to resolving this matter to your satisfaction and preventing any recurrence of this issue. If you have any further questions or require additional assistance, please do not hesitate to contact our Customer Service Department ###-###-#### or **************************************. We are here to help.
  Sincerely,
  Compliance Department Orion Capital Solutions

• Initial Complaint

  05/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This so called business has obtained information about me illegally and is harassing me at my place of employment and talking with other co workers of mine including other family members. They have my PRIVATE work number along with other private numbers of my family and I HAVE NEVER given ANY of my family's phone numbers/information out to ANYONE with permission to call to reach me. This place needs to CEASE/DESIST /STOP ALL COMMUNICATION with me IMMEDIATELY INCLUDING MY PLACE OF EMPLOYMENT BEFORE I TAKE LEGAL ACTION!!!!

  Business response

  06/08/2024

  Dear BBB Representative,
  Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to maintain the highest standards of professionalism and compliance with all relevant regulations.
  We understand your concern regarding the phone calls made to your place of employment, coworkers, and family members. Our records indicate that an initial notice was sent to you on May 15, 2024. Subsequently, calls were made to third parties on May 20, 2024, and May 29, 2024, to confirm your location. Unfortunately, we did not have the opportunity to speak with you directly during these attempts. We regret any inconvenience or distress these calls may have caused. Please allow us to address your specific concerns:
  1.
  Contact with Third Parties and Place of Employment: Orion Capital Solutions is committed to adhering strictly to the Fair Debt Collection Practices Act (FDCPA). This act allows debt collectors to contact third parties to obtain or confirm location information about a consumer but restricts the content of these communications to the consumer’s location information only. We apologize if any calls were perceived as intrusive or inappropriate.
  2.
  Source of Contact Information: We understand your concern regarding how these contact numbers were acquired. Our company uses information provided by the original creditor and public records to locate consumers. We assure you that our methods comply with all applicable laws and regulations.
  3.
  Ceasing Contact Requests: In response to your request, Orion Capital Solutions has ceased all communications with you, your place of employment, and your family members. We respect your request to stop further contact and have updated our records accordingly.
  4.
  Debt Validity and Legal Action: If you believe you do not owe the debt in question, we encourage you to submit a formal dispute. Please send your dispute and any supporting documentation to [insert appropriate contact information], and we will investigate the matter thoroughly. Additionally, we aim to resolve this matter amicably and to your satisfaction.
  Orion Capital Solutions strives to operate within the boundaries of the law and with the utmost respect for consumers. We are committed to resolving this matter to your satisfaction and preventing any recurrence of this issue. If you have any further questions or require additional assistance, please do not hesitate to contact our Customer Service Department at ###-###-#### or ************************************** We are here to help.
  Sincerely,
  Compliance Department Orion Capital Solutions This communication is from a debt collector and is an attempt to collect a debt.Any information obtained will be used for that purpose.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company has called and harassed my family each one after another even after obtaining information from them. I have myself received several calls within a 24 hr windown while I'm at work. Spoofed numbers too. I want this company to cease and desist any and all communication with myself as well as my family as I'm sure I do not owe this debt that they claim I owe.

  Business response

  06/07/2024

  
  Dear BBB Representative,
  Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to maintain the highest standards of professionalism and compliance with all relevant regulations.
  We understand your concern regarding the phone calls made to you and your family members. Our records indicate that calls were made on May 8, 2024, May 10, 2024, and May 28, 2024, to third parties associated with your account. Unfortunately, we did not have the opportunity to speak with you directly during these attempts. We regret any inconvenience or distress these calls may have caused.
  Please allow us to address your specific concerns:
  Contact with Family Members: Orion Capital Solutions is committed to adhering strictly to the Fair Debt Collection Practices Act (FDCPA). This act allows debt collectors to contact third parties to obtain or confirm location information about a consumer but restricts the content of these communications to the consumer’s location information only. We apologize if any calls were perceived as intrusive or inappropriate.
  Frequency of Calls: We understand your frustration with the number and frequency of calls. It is our goal to balance our need to communicate with consumers while respecting their time and privacy.
  Ceasing Contact Requests: In response to your request, Orion Capital Solutions has ceased all communications with you and your family members. We respect your request to stop further contact and have updated our records accordingly.
  Debt Validity: If you believe you do not owe the debt in question, we encourage you to submit a formal dispute. Please send your dispute and any supporting documentation to [email protected] , and we will investigate the matter thoroughly.
  Orion Capital Solutions strives to operate within the boundaries of the law and with the utmost respect for consumers. We are committed to resolving this matter to your satisfaction and preventing any recurrence of this issue.
  If you have any further questions or require additional assistance, please do not hesitate to contact our Customer Service Department at ###-###-#### or **************************************. We are here to help.
  Sincerely,
  Compliance Department
  Orion Capital Solutions
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

  Customer response

  06/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  If this is a valid debt complaint they have with me, they can contact via mail (which they should have my address if debt is valid) only.
  
  Regards,
  ***** *******
  
  
  
  

  
  

• Initial Complaint

  05/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 5/23/2024 several estranged family members, immediate family & place of business were called to collect information. These numbers are mostly even unknown to me & were persistent. These numbers were acquired ILLEGALLY since I don’t even know how to contact most of these individuals. I have never been sent any notice via mail. I need this company to stop its predatory practices.

  Business response

  06/07/2024

  
  Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to maintain the highest standards of professionalism and compliance with all relevant regulations.
  We understand your concern regarding the phone calls made on May 23, 2024, to several numbers associated with your account. Our records indicate that these calls were made to obtain or confirm location information as part of our standard procedure. We regret any inconvenience or distress this may have caused.
  Please allow us to address your specific concerns:
  1.
  Contact with Third Parties: Orion Capital Solutions is committed to adhering strictly to the Fair Debt Collection Practices Act (FDCPA). This act allows debt collectors to contact third parties to obtain or confirm location information about a consumer but restricts the content of these communications to the consumer’s location information only. We apologize if any calls were perceived as intrusive or inappropriate.
  2.
  Source of Contact Information: We understand your concern regarding how these contact numbers were acquired. Our company uses information provided by the original creditor and public records to locate consumers. We assure you that our methods comply with all applicable laws and regulations.
  3.
  Lack of Prior Notice: It is our policy to send written notices regarding debts to the consumer's last known address. We apologize if you did not receive such a notice and will investigate this matter further to ensure our records are accurate and up to date.
  4.
  Ceasing Contact Request: In response to your request, Orion Capital Solutions has ceased all communications with you. Please note that the account has been returned to our client.
  Orion Capital Solutions strives to operate within the boundaries of the law and with the utmost respect for consumers. We are committed to resolving this matter to your satisfaction and preventing any recurrence of this issue.
  If you have any further questions or require additional assistance, please do not hesitate to contact our Customer Service Department at ###-###-#### or ************************************** We are here to help.
  Sincerely,
  Compliance Department Orion Capital Solutions This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is calling and harassing my employer, causing issues and the potential for me to lose my job due to the harassment. They are calling family members, this is ridiculous and harassment. My family and bosses do not want to be receiving cryptic messages from a random number trying to locate me, the people around me are getting worried and this company is causing a lot of problems

  Business response

  06/03/2024

  
  Dear BBB Representative,
  We are in receipt of complaint ID ******** Capital Solutions LLC strives to
  handle each communication with consumers and clients with the upmost professionalism. Therefore, Orion Capital Solutions, LLC regrets hearing otherwise and takes these matters very seriously.
  Upon notification of the complaint, we reviewed the account and calls regarding the consumer.
  On May 3, 2024, Orion Capital Solutions sent a notice to the consumer regarding an account in our office. Since we did not hear from the consumer we attempted to obtain or confirm location information. We did not have the opportunity to speak with the consumer. On May 15, 2024, we received the BBB complaint and immediately ceased all communications.
  At Orion Capital Solutions, LLC we adhere to the FDCPA and take pride in consumer satisfaction, we will continue our efforts to train our staff to make every consumer experience a more positive one.
  Should you have any further questions please contact our office. It is hoped that this response will satisfy the consumer and close this file with the BBB.
  Sincerely,
  Compliance Department
  This communication is from a debt collector and is an attempt to collect a debt.
  Any information obtained will be used for that purpose.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩