Business ProfileforBoats by George, Inc.

I had purchased my boat from boats by George, a 2008 ****** ********** *** in the summer of 2019. At the end of the summer I had brought my boat to them to be winterized. In the beginning of the following summer on a very windy/rough day (2020) I backed my boat off the trailer with my wife driving- she attempted to put the boat into reverse and it would not engage. She ended up trying to drive the boat in a circle to avoid grounding the boat, ultimately grounding it anyway. I contacted boats by George and they acknowledged their mistake and replaced the propeller. Now it’s 2022 and I notice a rough idle on my boat which I suspect is from the propeller shaft being damaged by the aforementioned incident. I took the boat to boats by George approximately 3 weeks ago and they told me they noticed it’s low on transmission fluid and advised the transmission mounts need to be replaced- no mention of the prop shaft. They said they would water test it and get back to me- said I was looking at approximately $2000. They called me back at the end of the day staying the prop shaft snapped during test, they already ordered a new one and would make it right. No mention of cost. Two weeks later and I do not hear from them, I call and they tell me boat is done and “***” call me back with a price. No call back in two days, so I called again today (September 6 and told my total is $6000- an additional $4000 on the original quote. I spoke with a general manager and he agreed to take off 25% of the already overpriced parts. He states because I replaced a shaft packing that I caused the prop shaft to break which is completely false. I had no issues with my propeller shaft until they took possession. I also never agreed to paying $4000 and would have done it myself had they told me. I feel I am being taken advantage of and would like some assistance as they are holding my boat until I pay them, I have also reached out to ****** boats LLC for assistance in this matter.