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            Business ProfileLennons Flowers

            Florist

            Contact Information

            892 Troy Schenectady Rd Ste 3

            Latham, NY 12110-1635

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            Email this Business
            (518) 785-4211

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            892 Troy Schenectady Rd Ste 3, Latham, NY 12110-1635
            Email this Business
            BBB File Opened:
            1/18/2022
            Business Management
            • Lennons Flowers, Complaint Handler
            Contact Information

            Customer Contact

            • Lennons Flowers, Complaint Handler
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            07/08/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Order # ***** Order Date 6/17/2023 $70 Flower Arrangement Flower arrangement arrived looking nothing like what was pictured in the order online. I contacted the business and was met with a rude, yelling, and argumentative owner when attemtping to explain my dissatisfaction. I tried to explain that the arrangement arrived with less and different colored roses, cheap fillers to replace dusty miller, and looked nothing like the ordered product. I understand that "minor substitutions may be made" as part of their policy, but this was an entire change not minor. The owner screamed and yelled over me any time I tried to explain the issues with the order and hung up on my multiple times. After asking me how I wanted it resolved, I asked her, since they are business, how they would resolve it. She refused to do anything. I've never had such an experience with a business owner ever in my life. After seeing numerous ****** reviews explaining the same exact issues from other customers, I understood that the owner and business has a habit of tricking customers by substituting cheaper and less flowers and being extremely rude to people who complain.
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            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Cookie M

            06/11/2022

            Terrible customer service. My sister ordered our mom a flower arrangement and was told it would be delivered today by 12 noon in the hospital and as of 4 pm never arrived. Our mom went home and it was delivered this evening at 5:40 pm. I called Lennons to complain about the arrangement, as it looked nothing like the picture and half of the flowers were half dead and the lady that answered the phone yelled and screamed at me. She told me that they are allowed to substitute the flowers when they don't have the right flowers, that fine but don't put half dead flowers in the arrangement.
            Read 1 More Customer Review

            Local BBB

            BBB of Upstate New York

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