ComplaintsforBedrock Business Builders Corp.
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Complaint Details
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Initial Complaint
01/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I engaged Bedrock Business Builders and it's owner/operator, *********************, for accounting and tax services. From January through October I received accounting services but was also billed for November and December and did not receive accounting services. ****************** sent me an email in mid-December ********************************************************** that email why. I replied upon receipt of that email asking why and got no response. I also emailed again on January 4th stating that I had found another accountant and asked for a "wrap up" of my accounting (I had paid for Nov. and Dec.) and for a copy of a revised 2019 personal tax return that had not yet been filed but also was not in my client folder that I could access. I also had a referral arrangement as a paid affiliate and had a client I referred to him with a fee due to me. I asked for these payments to be sent, my accounting completed and for my return so we could complete our business. Again, this email went unanswered. I finally sent another email on 1/17/22 stating that if I did not receive my tax return, a refund for services not rendered, and my affiliate fees that I would proceed with contacting my CC company, the BBB and the clients I referred stating they should probably not do business with ******************. I FINALLY received an email from an associate of Bedrock Business saying then that they would perform my accounting, NOT pay me the fees due me, and that I would have to sign a non-disclosure and promise to not "defame" them in order for them to do the work that I had already paid for. I DECLINE. And so now I'm following through on my word. ****************** has some personal issues that have created a problem in his business. So I am filing this complaint so that other clients of his do not suffer the same damage. I paid significantly for my 2019 tax return and do not have a copy. This is UNACCEPTABLE and people should beware of using this service.Business response
01/24/2022
The 2019 taxes were uploaded to her client portal that she has access to and has downloaded, she opted not to file them. We offered to do Nov. and Dec. bookkeeping but have yet to receive the statements from her in order to complete those services. We have also offered to refund her money since we do not want to continue to do business together. We are a reputable CPA bookkeeping service and honor our relationships with clients.Customer response
01/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:After reviewing the businesses response here on the BBB site, I received an email from the business attempting to settle this directly. I stated I would be willing to move forward if they first provided the 2019 PERSONAL tax return that is at issue. They have stated that my return was uploaded to their server and that I downloaded it. This is false. The only 2019 return on their server is my CORPORATE return. I sent them that email directly 2 days ago and yet again, no response of any kind. This business has a communication and integrity problem.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.