Complaints

This profile includes complaints for Honda City's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Honda City

  3859 Hempstead Turnpike Levittown, NY 11756-1305

  
• 

  Honda City

  4333 Hempstead Turnpike Bethpage, NY 11714

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A surreal scenario that will never be fully understood by just **** words. Had a noise coming from my Civic and after a lot of troubleshooting on my own I was told by them that a carrier bearing in my transmission was broken. At only 57k and just outside of warranty, I couldn't beleive such a thing had happened. But finally, I thought, there would at least be relief. For FOUR AND A HALF MONTHS I waited for the part to come in. They had the car for a week. I plead with Honda to waive the $1100 fee for the repair given all the circumstances but I was denied. So I paid the bill and drove the car off the lot.Within minutes I experienced what I can only describe as the unimaginable...THE NOISE WAS STILL THERE.This was just the beginning of my nightmare though. What happened next felt like a legitimate crime was being pulled off. I went back only to be told by *************** that the noise I was now hearing was "different" and not the same. I asked to speak to the manager *****, but was told he was "busy". Zero sympathy and brushed off. I stormed off. Then, over the course of the next few weeks, everyone I attempted to contact, including ******* ***************, ******* ******* *****, and the ******** ********* ******* ********************, all who never returned a single call I made with endless voicemails that I left for them. I opened a case with corporate who agreed with me that there was a "misdiagnosis" and that a formal complaint would be filed on my behalf, but a refund was denied.This was no $75 or even $150 repair. I paid $1100 and the issue was not fixed. As of this writing I am now 100% preparing a lawsuit against this business within the next week unless I am fully refunded which I am asking for in peace. One of these individuals will likely respond trying to twist the story and make me out to be the bad guy, but I know the entire truth and every detail behind what went on and they do too, which make no mistake is why I've been given the silent treatment for weeks now.

  Business Response

  Date: 09/29/2023

  **************** presented his 2017 Honda Civic with approx. ****** miles to Honda City due to a noise which was diagnosed to need a transmission and torque converter. **************** asked Honda for warranty coverage, but the vehicle warranty had expired. After a review of the diagnosis and vehicle the Honda District Manager approved goodwill assistance. What this means is that **************** would pay ******** for the repair. The price of the warranty repair was ******** and Honda ********** paid ******* of this amount. When this offer was made it was declined by **************** who felt Honda should pay the entire amount even though his vehicle had no actual warranty coverage. 2 months later he contacted us again and requested the same offer be extended, we contacted Honda on his behalf, and they agreed. At this time, however, the parts were on back order. As we are all aware many businesses have experienced parts shortages and while we would like to have all of the parts we need at all times parts shortages do happen. **************** felt that due to the parts delay Honda should give him an additional ***** but American Honda did not feel this was reasonable and communicated that the offer was ***** and that was a final assistance offer given this vehicle did not have any remaining warranty and this was only being done on a goodwill basis. When the parts arrived Honda City repaired the vehicle. 
  **************** then came back complaining of what he says is the same noise. We looked at the car, had a ******* ******* who is a master tech ride in the car with **************** so he could identify the noise. The noise **************** is referring is not the transmission but is a tire noise due to badly cupped tires. **************** is aware of this as he had an extensive conversation with ***************** one of the ******* *******s and master Honda tech where this was explained. **************** even questioned if this would be covered under a tire warranty, which it would not. The claim of Honda City not responding to this customer concerns is not true. There are no outstanding issues or concerns that have not been addressed. The car was diagnosed properly for the transmission and **************** is well aware that the noise is not from the transmission. 
  

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As expected, we have a twisted story type of response from what is clearly a corrupt business that has not returned a single solitary call of mine in over a month. Wasting time explaining how much the part costs and how I attempted to get the $1000 fee waived on a 5 year old car with only 60k miles that outrageously needed a new transmission is irrelevant. That was completely in my right to try. The problem at hand still stands and that is the noise coming from my vehicle still remains, to this day. This noise of course is 100% not that of a cupped tire or tires. Mechanic ***************** never once called the tires "badly" cupped. That is a lie. Instead he did take note of how the rear tires did look ever so slightly cupped, specifically the left rear tire which I recently replaced and the noise still remained. To rule out the tire issue completely I also rotated them as well. Noise remained. Again, this noise I was hearing since March was not from tires. I was told it was a BROKEN CARRIER BEARING inside of my transmission. Perhaps if **** was such a "Master Tech" he would have taken this test drive with me before diagnosing anything, because the reality is this business replaced an entire transmission when in fact it wasn't really needed, as evidenced by the fact that I drove the car perfectly fine for 4.5 months while the part was on backorder. When we are in court in a few months all of this will be laid out in detail with other information, including audio of the sound taken before AND after the repair was made. Until then, I urge anyone with anything other than an oil change or brakes needed to stay far away from these incompetent individuals at Honda City of Bethpage. I trusted this business. I paid $1100 for the repair. I will not stop until every dime is refunded to me.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************
  
  
  
  
   
  

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My main reason for filing a BBB complaint is that Honda City advertises a free (complimentary) A/C System Inspection on their website and then doesn't honor the coupon once you are at their location. The details of the coupon are at ******************************************************************. The coupon indicates Honda would:--- Check all major components of the A/C system------ Inspect A/C system compressor for leaks/operation------ Inspect A/C condenser for leaks------ Inspect A/C lines for leaks------ Inspect system cabin filter.---To recap, I brought in my vehicle to Honda and it was diagnosed with a faulty MAP ************ and I paid Honda approximately $2,700 to repair it. Once I was driving away from the service center, I noticed that the A/C was no longer working. I returned back and was advised to schedule an appointment. I returned back to the service center on 8/19/23 and was advised that they would require $199 to review the A/C issue. I advised them that this was a follow up visit and I just wanted to find out why my A/C was no longer working as it was working before it was serviced by Honda. I also advised the Honda Service advisor that I wanted to utilize a coupon that is listed on their website to perform a free A/C inspection versus having to pay $199 and he indicated Honda would not honor that coupon to inspect the A/C. Anyways, Honda then proceeded with inspecting the A/C and advised me that the A/C compressor was not functional and needed to be replaced and would cost me approximately $2,100 in repairs. I declined the repair and Honda proceeded to charge me with the $199 to inspect the A/C. I mentioned the coupon again where it states they can check the A/C compressor operations for free and the service advisor declined and indicated that wasn't relevant to this situation. I feel the verbiage on the coupon that is on their website is clear and Honda is not honoring it but continues to use it as marketing tactic to generate business.

  Business Response

  Date: 08/21/2023

  After reviewing the repair order and coupon we agree that the service advisor should have used the coupon for the A/C inspection. the service advisor is contacting the customer and having them come back so we can refund the 199 to his credit card which was used for payment.

  Customer Answer

  Date: 08/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19 2023 went to a Honda City to get our CRV change reason being our lease was up my wife had hip surgery on June 14. We were under the impression that a car with suit her better for her needs due to the hip replacement. I am not allowed to sit that low July 20 my husband had his brothers funeral, so I was not able to look at the car until Friday when I realize there is no way I could sit in the car the seat does not go up. I called the car dealer on Saturday morning, explained to the sales person which he was aware of it from day one and was told that I was not able to take the car back and get it change for a different vehicle, I had my oldest son come pick me up in his truck to take me to the dealer and of course when they saw me not being able to walk and with a ******, the sales agent said I didnt think it was that serious but needless to say, we try to get the vehicle change finally ***** the manager agreed on taking the car back of course after a week and I passed my three day rule but at this point we had to paid $**** to take the car back and unfortunately on top of that we lost our $**** deposit We had no other choice but to stay with them different car, which was an HRV give them $5000 down on top of my **** deposit from prior. My husband was a bit under pressure 71 years old the death of his brother had to rent a truck to make it to my doctors appointments almost $9000. please help us out. We are senior citizens, my husband, 71 Im 66 and we did put something in writing on July *************************************************************************************************************************************************** a fix income, we cannot afford to lose this money I did put something in writing on July 31 ********************************************************************************** if I did it correctly I would appreciate your assistance thank you very much ******* and *************************. ************

  Business Response

  Date: 08/10/2023

  Unfortunately, when a new vehicle is sold and titled, we are not able to easily just take it back even in situations where we understand and may sympathize with a customer. When the car is titled, it can never be sold as a new car again even if there have been no miles put on the car. It is no longer eligible for new car interest rates and is no longer eligible to be leased. When it is sold to the next owner it must be sold and titled and priced as a used car. In ********, we cannot contact DMV to reverse the car titling for any reason. So once the car is sold and the information has been processed by the ** Verify system and paperwork overnighted to DMV processing it becomes a titled vehicle. In addition, the vehicle would be reported sold with the owner information to American Honda. 
  Our General Sales Manager *************************** spoke to *** and ***************** when they came in after a week of ownership and we tried to help them. We did not take back the vehicle, but we had them trade it in and found a Honda HR-V that they felt fit them better than the original vehicle.  
  The $4,500 deposit on the first car was reflected in the vehicle payoff and the $5,000 was for the replacement vehicle.  
  While we completely understand the reasons the ****** gave for wanting to switch vehicles there was nothing wrong with the ***V, it was not defective or operating incorrectly.  
  We tried to find a way to trade in the ***V and give them a deal that they felt was fair. In the end, they agreed, traded the car, and bought a new HR-V.  
  No money is owed or due at this point by Honda City or *************************

• Initial Complaint

  Date:05/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new car They put the wrong address on the registration that I paid for.They said they would correct the problem.Still havent the registration.I purchased the carMarch 3-22.Tried calling they wont even answer my phone calls.

  Business Response

  Date: 05/20/2022

  I am sorry that the registration that she received had an incorrect address.  We were able to get it corrected and will send it with a new dmv form because we want to insure the the title will also be correct.  Please send us the signed dmv form back.   Can you please let us know who you called at Honda City to address this.  We want to make sure everyone receives excellent service and gets the phone calls returned asap

  Thank you

  Customer Answer

  Date: 05/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************