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Business Profile

Display Installation

MC Tent and Party Rentals / Holiday Lighting

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received holiday decoration services from MC Holiday lighting in December. The company was erratic and unprofessional, so I asked them to leave the decorations (lights, ******** etc.) at my home as I was not interested in paying them to store the lights or do them again next year. The company instead, took the lights, and is now demanding cash payment before returning them to me. I offered to pay them by check once they were delivered, given they were impossible to get in touch with for the original install. They have continued to harass me by text and email demanding cash payment and will not accept my check payment. According to their invoice, they are holding $1,800 of my paid for dcor (I have already paid ***** of the $2,827.91 cost of goods and services), and my remaining balance is $1,019. As you can see - they hold more in my paid for property than I owe them, so I feel accepting my check upon receipt of stolen decor is reasonable and expect them to agree to this.

    Customer Answer

    Date: 02/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

MC Tent and Party Rentals / Holiday Lighting is NOT a BBB Accredited Business.

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