ComplaintsforNational Recovery Solutions, LLC

• Initial Complaint

  06/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello. I have settled this account with National recovery Services. This inquiry is preventing me from making future purchases.

  Business response

  06/19/2023

  Thank you for your correspondence on this matter. At National Recovery Solutions we strive to provide the best in customer care and service, so when issues like this arise, we take them seriously. As Ms. ****** stated, she did settle her account with this office on 6/16/2023. In accordance with our agreement with Ms. ******, we have reported the settlement to our client and the account has been settled in full in our office. National Recovery Solutions has not reported this account to Ms. ******’s credit bureau. As such, we cannot request any trade lines on her credit report to be removed or updated.  What we have done, is report the settlement to our client. If they have reported this to her credit report, they would be the party who can update it. Normally, this process takes 30-45 days after payment is received. If Ms. ****** would like to expedite this, we have provided her with the necessary documentation to prove that this obligation has been satisfied. Thank you. 

• Initial Complaint

  05/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been receiving calls from a “Joe” since March 2022. He has began calling my job, my family members, friends, etc. for a debt that I have no record of. Stop harassing me at home and work. If you have proof that this debt is clearly mine, then send me a copy of the paperwork with my signature on it and send it to my mailing address, since I’m sure you have that on file and STOP calling my job.

  Business response

  05/02/2023

  Thank you for bringing this matter to our attention, we take complaints very seriously. I have reviewed the complaint in question and at no point has NRS or any agent of NRS spoken to this consumer. Furthermore NRS has attempted no contact that falls outside of any rules or regulations that govern our industry. We did send the consumer a letter outlining specifically on 3/20/2023, which was the date the matter was placed with our office. In accordance with the consumers wishes, we will request the documentation and will send it to her.  

• Initial Complaint

  03/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  NR Solutions has called my office phone and left a rude voice mail then called my son's (who passed away 8 years ago) teacher to ask her questions about me! I requested proof of debt via mail and he only wanted to send via email - I did refuse to give my email address. I told him that once I received documents from him and if the debt is valid, I will arrange to lay. Very rude and unprofessional.

  Business response

  03/23/2023

  Thank you for bringing this matter to our attention. On 3/8/2023 we received an inbound call form the consumer during which she asked for validation of the debt that we are calling about. Our collector immediately requested this validation and placed the account in a hold status until the documentation is received. The consumer also asked for no calls to her place of employment or relatives. Our collector immediately removed all numbers but the consumers cell phone, in accordance with her wishes. As far as the allegations of leaving a “rude voicemail”, we only leave voicemails in accordance with all applicable laws and regulations that govern our industry. We are limited very specifically as to what we can and cannot say and we adhere to these requirements rigidly. I have personally listened to the call recording on the conversation in question and at no point was our agent rude, impolite or unprofessional. He performed his duties exactly how he is trained to and in accordance with all laws, regulations and internal procedures.

   

  As stated during the call, we will provide the requested validation by mail upon receipt. She will receive no calls until after that validation is received and sent to her via mail.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company called my job 11/15/22 in reference to a debt I wasn’t aware of from a company I never heard of, which I nor my employer gave them permission to do so, and they should cease and desist. They lied and told me they mailed correspondence 11/12/22. Nothing arrived until 11/28/22 dated for 11/15/22, to me and my deceased co-signer (which I informed them on the 15th). I sent the it back to them via certified mail 11/30/22, disputing it, which conveniently no one can find it! It was delivered back to them 12/3/22 via certified tracking info. They lied and told me they don’t have control of the dates on correspondence from their office, ridiculous! They’re extremely unprofessional and attempted to bully me saying that i was “refusing” to pay. They’re grossly in violation of FDCPA.

  Business response

  01/05/2023

  Thank you for reaching out about this very important matter. Per our conversation with Ms. ****** on 1/3/2022, we have requested validation of this debt and the account has been placed in a verification status until such validation is received. Upon receipt of said validation we will forward it to Ms. ******.

  Customer response

  01/10/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Your company, by actions of your employee, violated my rights based on the FDCPA. You have not addressed them calling my work phone, and blatantly going above and beyond to discredit me, bully me, and using false narrative to get me to comply.  Regards, ***** ******

  Business response

  01/11/2023

  Ms. ******,
  Thank you for your reply. As required by the FDCPA, we have ceased contact on the account and requested validation of the debt. Contacting a place of employment in and of itself is not a violation of any part of the FDCPA. As for “blatantly going above and beyond to discredit, bully and using a false narrative to get you to comply”, none of these allegations were raise in your original complaint and we take them very seriously. Can you please give some context to these allegations so that we can investigate internally?

• Initial Complaint

  12/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On December 2, 2022 and December 5, 2022, NR Solutions called my place of employment and personal phone in an attempt to collect a debt. NR Solutions doesn't have my permission or my employer's permission to contact me at my place of employment or by telephone. All call in regards to this matter should cease and desist. I have attempted to call the company by phone; however, the number provided in my voicemail is no longer in service.

  Business response

  12/06/2022

  To whom it concerns: National Recovery Solutions LLC takes all consumer complaints serious in nature. After careful review of your complaint, the account notes and all calls made on your account. The representative that you spoke with on 12/5/2022 at 16:17, you stated that you wanted all numbers removed, which rep did. Also you requested letter verification of debt owed along with co-maker, and original documents of debt owed. All of your requests were followed thru, phone numbers have been removed, account stated communication via mail only. Shall you have nay further questions or concerns you may contact the representative you spoke with. Thank you 

• Initial Complaint

  10/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I didn't take these loans that national solutions recovery is accusing me of having student loans. I contacted ******* bank and they said I don't have any loans with them. They're accusing me of having 70k in debt and I didn't take any loans from **** **** university. I only went there for one year and they kept saying I'm making payments on it. I never made any payments since I didn't have jobs where I was to pay it and 2 I never had a stable bank account. They are harassing me and it's illegal to harass people. I have a taken a lawyer will fight if I have to.

  Business response

  10/21/2022

  After careful review of your complaint, listening to calls made on your account and reviewing all accounts of yours. You verified the PII info we had on file for you. These were private student loans. At this time National Recovery Solutions LLC, has closed the account in our office and is being returned to the client ********* Capital Management. National Recovery Solutions LLC will no longer be contacting you regarding these private student loans. Thank you. Allison P***** Compliance Manager

• Initial Complaint

  07/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 15, 2022 a man from National Recovery Solutions called my place of employment in an attempt to collect a debt. They do not have my permission or my employer's permission to contact me at work, and should cease and desist. Failure to do so will result in filing a complaint with the Consumer Financial Protection Bureau.

  Business response

  07/21/2022

  To whom it concerns:National Recovery Solutions LLC takes all consumer complaints serious in nature. After reviewing your complaint and following it up with reviewing your account in our office, I did pull all calls made on your account. We did remove your place of employment phone number. At this time your account has been returned to our client. National Recovery Solutions LLC will no longer be attempting to contact you, Shall you have any further questions or concerns please contact our office at ###-###-#### or ###-###-####.Have a great day! Thank you Allison P***** Compliance Manager

• Initial Complaint

  12/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is asking for a down payment to pay off a loan that in collections. I have spoken to a couple lawyers and they have stressed that this is not normal. They continue to call several times asking for settlements or a downpayment. They are asking for $2,000-$4,000. When I ask for a payment arrangement they said I have to do a down payment. The lawyer stated that this is not normal and I should file legal paperwork.

  Business response

  12/21/2021

  To whom it concerns:National Recovery Solutions LLC, takes all consumer complaints serious. After careful review of your account and calls made on your account, we are a 3rd party collection agency and follow the guidelines of our clients. Being the size of the balance you owe, yes our client does ask for a down payment. I have advised collector that they may take monthly payments that are within reason, based on the dollar amount owed. Shall you have any questions or concerns you may contact our office at ###-###-####.Thank youAllison P***** Compliance Manager

  Customer response

  12/30/2021

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This business has asked for a down payment of $2,000 when online they are asking for $400. They have been harassing me everyday on the issue when I have tried to negotiate a reasonable payment arrangement.   Regards, ******* *******

  Business response

  12/31/2021

  To whom it concerns:After reviewing your response, please contact our office as your account has been noted to accept a monthly payment plan that fits your financial situation. Agent has been spoken to and is aware that a down payment requirement is NOT needed on this account. You may call our main office number at ###-###-#### and speak with any representative that answers the call. Happy New Year!Thank you,Allison P*****

• Initial Complaint

  11/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business has been harassing me and my family members over a debt from a company I’ve never heard of. They called me once, left a voicemail, didn’t give me time to even call back, and immediately called everyone in my family and probably my job as well. So unprofessional and ridiculous. Most likely a scam since I’ve never heard of the place I have a “debt” with.

  Business response

  11/16/2021

  Good afternoon -****** -National Recovery Solutions LLC takes all consumer complaints serious. After careful review of your complaint, reviewing the account with our office and all calls made on your account. We were calling in regards to a personal business matter that was just placed in our office. Please contact us if you wish to take care of this matter, if not we wil return to our client.You may contact us at ###-###-####.Thank youAllison P*****###-###-####Compliance Manager

• Initial Complaint

  11/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  These folks keep calling my parents home and anyone else they can get a hold of me. I myself have not received any letters, mailings, emails, phone calls, etc from these guys explaining any kind of bill or debt. I attempted to pay off all my debts last year. If i missed one and it is legit then lets talk. But DO Not Disturb my retired parents. What the hell!!! Send me something. Address forwarding is on and I get mail from everyone else What is the bill?? Tell me what I need to know. BUT YOU ARE NOT ALLOWED TO CALL AND HARRASS OTHERS. I have had heavy fraudulent activity and even filed a police report several years ago, The harassments for spam, magazine offers, surveys, supposed cash loans, credit cards, etc. I still get stuff to this day that I've applied for things that I haven't. Welcome to the new world.. Sad.

  Business response

  11/12/2021

  To whom it concerns:

  National Recovery Solutions LLC takes all consumer complaints serious in nature. After careful review of your complaint, searching our system via your name provided and phone number, National Recovery Solutions LLC has no account in our office for you. I also reviewed all incoming and outgoing calls from our office and have no record of dialing your number. Please note that there are other company's with similar name, in order to get the correct company information you do need to click that business.

  If you have any further questions or concerns you may contact me directly at ###-###-####.

  Have a great day.

  Allison P*****

  Compliance Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩