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Find a Location

Pets Plus Reptiles & Exotic Fish has 1 locations, listed below.

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    Business ProfileforPets Plus Reptiles & Exotic Fish

    Pet Shop

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    421 West Avenue, Lockport, NY 14094
    BBB File Opened:
    2/25/1999

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    11/05/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Purchased two Uromastyx spiney tail lizards from this seller as a vendor at a reptile show put on in Tinley Park, IL. Exactly one and a half weeks later I found out one of the lizards has MBD & had to be put down. The second lizard is not doing so well either & I am afraid he also has MBD. I contacted the store twice at their NY location and was met with nothing but sarcasm & no offer to assist. In fact the first call made in I was told by the "reptile" department that my first lizard probably just needed to be dewormed. When I called back to explain that they have a bad bunch of Uro's I was told they all looked healthy & how could he have MBD in only a week and a half which I proceeded to explain we both know MBD doesn't happen over night. I spent $70 on each lizard & had to spend $259 putting one down. Now I have to take the second one in to the vet to see if he to has MBD. Both times the person at the store did not apologize or offer a refund of any kind.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Juan C B

    1 star

    12/07/2022

    Distressed from this place with several saltwater fish, one of the fish died on the third day because the fish jumped and fell to the ground when the employee went to put it in the bag... I told the manager that It was not my fault that the employee asked me to give me a credit. He told me that I had 48 hours. I told him ok but this was an incident on the part of his employee who could consider this case. But it was not like that. I went with the dead fish and without hope... never in 40 years had I seen such an insensitive manager

    Desecionado de este lugar conpre barios peces de agua salada uno de los peces muere a el tercer día debido a que el pez salto i callo a el piso cuando el enpleado lo fue a echar en la bolsa ....le dije a el jerente que no fue mi culpa que le salto a el enpleado que me diera un crédito..el me dijo que tenia 48 hora yo le dije ok pero esto fue un incidente por parte de su Enpleado que podía considerar este caso..pero no fue así me fui con el pez muerto i sin esperanza..nunca en 40 años abia visto un jerente tan insensible.




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    BBB of Upstate New York

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