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Business Profile

Auto Body Repair and Painting

Quality Auto Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for Quality Auto Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quality Auto Services Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was broken into, vandalized, and totaled. It was towed by AAA to Quality Auto Services *** on Monday, October 16th. We were told to leave the car at the garage by the company until the adjuster came to look at it. We werent notified again by the insurance company, Geico, for another 10 days to be told that we were not covered for the loss and the insurance company wouldnt be able to issue any payment. Today we tried to get the car back but are now being notified for the first time that there was an $85 a day storage fee, another $175 towing fee to get the car towed out to the street. We dont know how to handle this situation. We cant afford to get the car towed nor pay the hidden storage costs out and we cant afford to get the car fixed. Were at a total loss. We just want to get the car out and get the car scrapped. We havent paid the business anything yet. My name is *********************. Looking forward to your response.

      Customer Answer

      Date: 11/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/30/2022, I took my 2007 **** Fusion to Quality Auto Services, **** to repair the Air Conditioner which was blowing hot air and the ***** light that was on the dashboard. I just purchased this vehicle and needed to pass *** inspection. I met with "***" who informed that the *** was on due to all brakes and rotors needing to be changed. He said the ** system had to be recharged and all tires replaced. He gave me a total quote of $2295.73 for that service. I told him that was a bit high for me and would hold off on the tires. He then charged me a total of $1,433.44 ($634.09 for parts and labor $682.50). *** advised me not to shop around for other prices as he stated the car was dangerous to drive although I had already driven from ********** to Queens, ** and back to Manhattan with no such issues. I left my vehicle and he said it would be ready the next day. My car was not "ready" until 9/3/2022. When we picked up the car, the *** light was still on and *** stated that a caliper needed to be change for the light to go off and that would be an additional $400.00!! I was so upset and told him I couldn't afford that and would have to shop around. As I drove away, I realized the ** was still blowing hot air. I called him and he said to give it some time to kick in and if it didn't work to go back on 9/6/2022. Today, 9/6/2022, he tells me there may be a leak in the air conditioning system. I asked him for a refund and he refused and stated he can only give me a limited warranty on the work they did. I explained they did not do anything on my car as I noticed the parts were not even touched for the ** and I was told by another mechanic that the *** light is a matter of a sensor not the brakes! I feel *** has taken advantage of my situation and is repeatedly going to take advantage of me. I am asking for help in getting a refund for the services that were not provided as promised.

    • Initial Complaint

      Date:08/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 25, 2022 I purchased **** ***** 740gl sedan which was parked at Quality Auto Services; this shop had been working on the car to try to get it running for the owner, which they weren't able to do. On May 25, the owner hand delivered to a staff member of this shop, a large yellow envelope with my contact information on it in VERY large print. Inside this envelope, was the cars Title which the previous owner dated and signed over to me as the cars new buyer (***************************). On May 26, 2022 the car's owner called Quality Auto Services to ensure all at Quality Auto were aware he had sold the car to me the previous evening. Later on May 26, 2022 I called Quality Auto Services to introduce myself as the new buyer of this **** ***** 740 which was in their shop; during this phone call, I let them know that I would be arranging pickup of this vehicle sometime after Memorial Day, and they said to me during this phone call that it was no problem whatsoever! On the morning of June 4, 2022 I called to let them know that my tow truck was on its way to pickup **** ***** to bring it to my house. During this phone call, they told me they scrapped the car at Plako's ********************* located in Brooklyn, **. The previous owner paid Quality Auto Services for all of their unsuccessful efforts to get this car running. Therefore, this repair shop was already paid-in-full. They had no right whatsoever to scrap my car!

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for the storage of my car without them finishing the estimate requested, and without notification of the fee

      Customer Answer

      Date: 08/16/2022

      Better Business Bureau:

      At this time, I have not been contacted by Quality Auto Services Inc. regarding complaint ID ********. However, Triple AAA a seperate business refunded me bc they partnered with this business. 

      Sincerely,

      *****************************

    Quality Auto Services Inc. is NOT a BBB Accredited Business.

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