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Business Profile

Audio Visual Equipment

Kellard's Photo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First order was shipped in February, second was in March. Both were incorrect items.Kellards shipped me the wrong product for over $2000 of merchandise. Bought two KH 120 Mk2s from them on Amazon in white. They shipped both in a different color. Currently trying to resolve with the help of Amazon customer support. Has anyone been able to reach Kellards on the phone at all?Debating whether to try to escalate further with Amazon, go to Amex, or just file outright in ** small claims court. Seems like most reviews are purchasing Kellard's through Amazon or other platform - if their location is a *********** location with sales associates, might be the only way to get a response. Can anyone confirm they aren't just a ghost store?Edit: It looks like they're also not registered as a business (or at least under any variation of *******, Kellards, or ********* in **************'s business entity database.

    Business Response

    Date: 04/09/2024

    Hi,

    Thanks for your orders.

     

    We are sorry to hear that you received these 2 order in another color then ordered

    We a send you a RMA to return your order for a full refund.

    After llloking into the order details, we have identified the this issue as wrong color product received in error.

    We have corrected this issue on the backend and going forward when placing and order for the white version you will recceived the white color.

    Again, we aplogise for the inconvenience.

     

    Customer Answer

    Date: 04/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:08/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False Advertising !!!

    Customer Answer

    Date: 09/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by Kellard's Photo regarding complaint ID ********.

    Sincerely,

    *************************

Kellard's Photo is NOT a BBB Accredited Business.

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