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Business Profile

Auto Insurance

Hereford Insurance Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To the Better Business Bureau,Subject: Formal Complaint Against Hereford Insurance Company I am writing to formally complain about Hereford Insurance Company regarding their fraudulent business practices related to my Additional Personal Injury Protection (APIP) claim following my motor vehicle accident on December 18, 2022 (Policy No. ***********, Claim No. ************).After the accident, I sustained severe injuries and underwent surgery on March 12, 2024. Hereford initially acknowledged my entitlement to APIP benefits, agreeing to pay me $513.92 per week for supplemental lost wages. However, they later retracted this agreement, citing misleading case law that does not apply to my situation. This refusal to pay constitutes a breach of contract and demonstrates bad faith.Herefords actions have caused significant financial hardship, as I currently receive basic economic loss Workers Compensation, which is insufficient to support my family. Their requests for extensive documentation, including tax returns and disability letters, only to ignore their obligations, have added to my distress.The emotional toll of their actions has been severe, impacting my mental health and family life. My family has faced significant sacrifices due to my inability to work, and the stress caused by Herefords negligence has strained our relationships.I urge the Better Business Bureau to investigate Hereford Insurance Company for their fraudulent practices. They should be held accountable for failing to honor their commitments and for the misleading communications that have exacerbated my financial and emotional struggles.Thank you for your attention to this matter.Sincerely,******* ********* ************

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was struck by another vehicle insured by Hereford insurance. I have called and filled out their online accident report form. I have received 1 call back after leaving a message 2 weeks ago and have yet to get any response. All I would like is for my vehicle to be repaired. Any assistance would be greatly appriciated.Thank you,

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/23/2024 I was involved in an accident where the other driver was 100% at fault. I called his Insurance company, Hereford Company, to file a claim, a Spanish speaking operator helped me. I received documents in the mail, which I had an interpreter complete and email back to Hereford Insurance Claims Adjuster, *****************, on 4/18/24. I never heard back from them. *** tried calling them on numerous occasions and the adjuster never takes my call. I call the regular phone number and whenever I ask for a Spanish representative, they immediately hang up on me, they dont even ask me to wait or call later or anything. I have called the adjuster and left messages, she never calls me back. I hired interpreter, *************************, to call for me and they never return her calls either. I have had no transportation for over a month and I have paid taxis to get around and take me to doctors visits because I sustained injuries in the accident too. The interpreter advised them I needed to rent a vehicle in the meantime while they assess the damages to my vehicle and resolve my claim and they never replied. The Adjuster has not even sent someone to inspect my vehicle and assess the damages yet. This Insurance company is so unprofessional and irresponsible that even my blood pressure has gone up because of them! Please help!

    Customer Answer

    Date: 06/06/2024

    Better Business Bureau:

    At this time, I have not been contacted by Hereford Insurance Company regarding complaint ID ********. I called twice again and left voice messages because I need to rent a vehicle.  It's been very expensive to pay taxis everywhere. They never called me back.

    Sincerely,

    ***** ***************************

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a passenger in a car accident (this car is insured by Hereford Insurance). I was injured in the accident and took an ambulance to the **************************** I need the following information to send to *** so they can send the bill to Hereford: Adjuster's name, ********'s telephone #, Claim #, Hereford Insurance billing address, and if necessary, the assignment of benefit form. I have sent an email and I have also called and left my information. However, no one has responded. I would appreciate a response to make sure *** billing Hereford is seamless.

    Customer Answer

    Date: 01/27/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    Choumika *******



     

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a claim on October 9, 2023. To date, I have not been contacted by the company. I have not been assigned a claim number or adjuster. My car is sitting in pound collecting fees. No one ever answers the phone at any of the company extension,I would like company to assign claim number, insurance adjuster and address my property claim immediately

    Customer Answer

    Date: 11/12/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Hereford Insurance Company has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *******************************

  • Initial Complaint

    Date:09/18/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im trying to cancel my policy with them because I got insurance with another company I sent them all paperwork of new insurance and now I have a deposit of around 900$ with them and they just want to not cancel so they dont have to give me my deposit back.

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** BCRC informed me I had a car accident on October 5,2012.They gave me the information of a insurance company Hereford. *** at ****************************************************** There number is ************ I have called this company many many times and all I get is the run around.They do not help at all.******** gave me this file number c#************ for this case I then contacted *************** Waiting for their reply BBB I have delt in the pass and they always were great help Need anymore information please contact me

    Customer Answer

    Date: 05/07/2023

    Better Business Bureau:

    At this time, I have not been contacted by Hereford Insurance Company regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/13/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 9/4/22 a uber driver in a 2018 black car insured by hereford insurance ** hit car i was in as a passenger and on my side rear end hit i **ntacted company by email and by phone weeks of no response you can never speak to anyone they finally email me back with claim number and ext number when u call and put ext number in phone hangs up this company is criminal with misleading tactics needs to be investigated

    Customer Answer

    Date: 12/19/2022

    Good morning , The claim number is : ******** Adjuster: ***************************** Ext ****  this was info I was given when u use that ext number the phone hangs up / ****************************************************** this is person that gave me the info from insurance company 

  • Initial Complaint

    Date:07/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 6/3/2022 a Yellow Cab insured under this company hit my car when he was making a U-turn from the opposite side of the street causing damages to the back door in my car. I have been contacting this company for a month (calls, emails, voicemails) with no response whatsoever. My insurance have been making attempts to reach them as well, but no one is responding. This is clearly a no-fault situation on my end and my car need to be repaired as the door doesn't close properly since the accident letting air inside the car and it's becoming a safety issue. Your company didn't even acknowledge that they are aware of the accident or provided a claim #, absolutely nothing. I don't even know if they know of the accident and processing the claim.

  • Initial Complaint

    Date:05/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When you contact this company to file a claim for an auto accident and select to speak with someone the line goes silent I have called multiple times over multiple days and cannot file a claim with them.

    Customer Answer

    Date: 05/18/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

Hereford Insurance Company is NOT a BBB Accredited Business.

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