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Business Profile

Cable TVs

Altice USA

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Reviews

This profile includes reviews for Altice USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Altice USA has 494 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 908 Customer Reviews

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    Review Details

    • Cathy U

      Date: 04/25/2025

      Less than one star, a minus 5 if it was possible. Internet and TV kept cutting out. Price is outrageous. So, we called and the customer service person offered a $10 discount for 12 months; woo hoo, a whole $120 for a year. They do not care that you will switch providers and customer service to cancel is a joke. They keep putting you on hold and then act like they don't understand what you are saying. WE WILL NEVER use them again.

    • Kathryn L

      Date: 04/17/2025

      Due to multiple connectivity problems, our family decided to change internet service providers once ******** began providing service in our area. Canceling our Optimum service has been a 60 minute process. You must call to cancel, suffer through sales pitches and endure multiple holds for unclear reasons. The hassle factor is insulting and completely reinforced my desire to never work with this company again.

    • Lee J.

      Date: 04/15/2025

      I have Optimum ******** and ***************** The service is horrible! The signal is interrupted or poor almost daily. Often it is not available. Such was the case this past weekend and the previous weekend. The previous weekend was the **** final four tournament, which I was unable to watch because the Optimum service was unavailable. This past Sunday was the final day of the Masters golf tournament, which once again I was unable to watch since their system was down all day until after 2:00 AM Monday morning. This company should not be permitted to do business in the State of *****.

    • Stephen M

      Date: 04/10/2025

      I get the bill on the 10th of every month. Optimum expects payment by the 15th. If you don't pay by the 15th it's a $10 penalty. *** really? Such a shady billing practice / scam - going to ditch them by the end of the year.

    • Kelly M

      Date: 04/05/2025

      I can't begin to share the horrible way this company treats customers..I called in January to try and get my bill lowered and spoke to a representative and he got it lowered about 20 bucks but the very next bill it was raised back up so I called again and tried to explain it to a different person and they lowered it again, well this month I got a bill and not only was it raised back up but had a 10 late fee and a threat about disconnect....I am never late paying their outrageous bill so I called them again and spoke to one guy and he said he would remove the late fee but I said that's not going to cut it so he transferred me to another guy and after an hour of trying to explain to him and how I'm tired of being lied to by a different representative everytime I call he finally told me a price and I paid it the next day...this is the most unprofessional company I've ever dealt with...they keep raising prices without offering more for your money...instead they take channels from us...we just lost METV which is one of the best they offered...so no more Svengoolie on Saturday nights...I wish we could have better choices with cable...I'm retired,on disability and don't have internet so I depend on tv...

    • Travis G

      Date: 03/31/2025

      If I could give a lower rating I would. From the start it has been nothing but problems with Optimum. We bought a home with Dr ****** and they are partnered with Optimum to push for their service to be put in their home. After we closed a *** from Optimum reached out offering us a promotional rate with optimum. We agreed and got service installed. After that the problems started. First it was them assessing hidden fees that we never agreed to and was a pain to get removed (we had to contact and asking for those fees to be removed twice). After that the internet would go down for a whole day at a time (I work from home so I need reliable service) and only offer a few dollars for credit when down. And then today I get my monthly bill after having them for a year to find out that the rate that the sales *** sold me on was only a "year" long promotion. I call them up today to talk about this and they pretty much told me tough luck, even though I provided them the text message proof of the deceit from their sales ***. I have had consistent issues with this company and getting a resolution or a suitable accommodation is always hard to receive.

    • Bryan R

      Date: 03/29/2025

      promised a certain rate and never received the rate and have tried calling them to get the promised rate and nobody there knows anything about it.

    • Steve M

      Date: 03/26/2025

      On March 5, 2025 we had a wind storm and our internet and cable went out. We contacted Optimum aka Suddenlink aka Altice to report the outage. They were aware of the service being out for several customers in our area. The service line was destroyed outside and needed fixed. It is March 26, 2025 and it still is not fixed. We decided to change providers and returned their equipment March 25, 2025. Since we did not have our services restored, we will not pay the bill for the period of March 11 to April 10, 2025. When we contacted customer service, they promised it would be fixed on March 10, 2025, which it was not fixed. We contacted them again and reminded them that we still didn't have the service line fixed and didn't have internet or cable. We always paid our monthly bill on time even when they increased the cost with no reason given and channels taken away. This is a terrible way to do business and would not refer anyone to this company.

    • Donna G

      Date: 03/26/2025

      Not even one star!!! They will not stop charging my account!! I have turned in all equipment, and paid extra to cancel!!! They will cheat if they can, and they do...at least they did me!!

    • Karen E

      Date: 03/23/2025

      I had optimum mobile and service was horrible so I switched and my bill was paid. Called for my credit and they said I will not be getting one. I prepaid for a service and didn't use all but 5 days and I can't get a credit for the unused portion.

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