ComplaintsforTransparent International

• Initial Complaint

  09/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Extremely disappointed with this dishonest company. Here are the facts:Paid quote upfront $4850 for 496cf. and was repeatedly assured we'd be refunded any extra volume paid for.6-8 weeks delivery estimate, maximum 12 weeks stated.Further voice-call request for $485 cash tip for movers (10%)Movers arrived Mar 15th, signed packing document stating 458cf.Transparent refused to refund difference ($371) stating "No variance reported"Another $240 **** for hidden costs *** $90 for mirror box (mirror cost $80), 2 x $70 TV boxes (no TVs shipped)Email threats in invoice to withhold our items and charge for storage.Items delivered Aug 5th, over 20 weeks later.Transparent use blanket excuses of COVID and "steamship line delays"Proof attached our items were loaded into container June 29th (15 weeks after collection)Delivery men in Ireland confirm document stating 458cf.Numerous items damaged, Items missing Transparent again refuse to admit actual volume stating "No variance reported"

  Business response

  10/02/2021

  This review is untrue. This client has never initiated any insurance claim for lost or damaged items. It is also untrue that the moving crew confirmed final volume on-site, which is not possible. Since the final price is based on the amount of space the shipment occupies in a container, the cargo does need to be retuned to a terminal where it will be loaded into a container and measured. They were also not asked to pay the movers a mandatory tip. Our office mentioned a suggested gratuity of 5-10% of the move cost to be split between the moving crews at origin & destination. This is the industry standard. Tipping is at the client's discretion. While it is recommended to tip your movers, just as you would tip your waiter/ waitress at a restaurant, this is certainly not mandated. Finally, this client has not received any documentation stating that the goods were loaded into a container 15 weeks after collection. This is a fallacy which is being added to enhance this story. No such document exists in the shipping industry. 
  
  
  Unfortunately, the shipping industry is experiencing unprecedented delays in 2021 and any person moving or shipping overseas at this time should be aware that actual transit times can exceed any estimates your moving / shipping company can provide, even when those estimates are extreme and well padded. The shipping lines which own and operate the vessels reserve the right to change scheduling without notice. A shipment which can normally ***********-12 weeks can take many days or weeks longer, without explanation, rhyme or reason. We have attempted to settle this matter with you sir and we have made you an offer of financial compensation for the inconveniences you have experienced. The offer we have made is far greater than the $371 + $240 in packing that you have listed here. You have refused this settlement and remain unreachable as of the time of this writing. We ask once again that you contact our offices at your earliest convenience to collect the settlement offer that we are making and we hope that you will do the right thing and revise this review to accurately reflect the chain of events and the solutions we have offered to you. 
  

  Customer response

  10/05/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The complaint I made is entirely factual. Transparent International continue to lie and make entirely untrue statements on here in an apparent effort to save face. Reading any of the other complaints against them shows that they always simply deny any wrongdoing and always blame their customers, instead of simply apologising for their mistakes and trying to make amends.

  FACT: Documents were attached and sent along with this complaint showing clearly the final recorded shipping volume (458cf), along with a document from ****, the company responsible for shipping the container, showing clearly that the container was loaded in ******** on June 29th - 15 weeks after it was collected from us. PLEASE SEE ATTACHED DOCUMENTS FOR PROOF

  FACT: Transparent called us and heavily suggested we pay a 10% cash tip to movers. ($485)

  FACT: A further $240 in hidden fees were charged to us, along with a threat to not ship our goods and charge us for storage until we paid.

  FACT: No effort has been made in any way to contact us to settle this matter or to offer any refund or financial compensation. No follow up calls or emails were made by them to discuss with us or confirm we even received our goods. 

  PLEASE CONTACT ME BY EMAIL TO DISCUSS AND SETTLE THIS MATTER. I WIL GLADLY UPDAGE MY REVIEW AND CONSIDER THIS MATTER RESOLVED IF I AM CONTACTED BY TRANSPARENT INTERNATIONAL

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  11/17/2021

  Please contact our offices today to speak with **** or Sebastian.  Thank you. 

  Customer response

  11/17/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   PLEASE CONTACT ME TODAY VIA EMAIL TO DISCUSS FURTHER
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩