Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Hyundai any my interest payments were a bit high due to my high impact on my credit card, so i made do. After having the car for several years i moved out of *** at this point most of the loan is paid off, but i keep paying and my loan isn't going down it seems they are still charging me interest on the original amount of 37k instead of the 7k owed. And to make matters worse i can no longer pay online like i use to because they updated their website and it keeps giving you the runaround. When i make a payment over the phone the automated service does the same thing so i would have to speak to a agent for a additional 13$. And for some reason they never want to give me the amount due.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction Jan 21, 2025 Amount paid $1253.08 The dealership assured me they would fix my check engine light issue (code P2562), but after four visits, they still couldnt resolve it. Each time, I was given a different explanation, despite having already paid for a supposed fix. Whatever repair was promised was not honored. I spoke with a manager who explained their side, but things didnt add up. On my last visit, they offered a $4,000 discount on a wiring harness but refused to refund me, even in good faith.Frustrated, I investigated the issue myself and found the problem in just 10 minutesa worn $22 adapter causing a turbocharger boost leak. I purchased a $110 intake hose that came with the adapter, replaced it, and the issue was immediately resolved.All I am asking for is a refund for the failed repairs. I have been a loyal customer for years, but the way they handled this situation has completely broken that trust. After multiple visits, I was left with less money, no solution from them, and an attempt to charge me even more. I have all receipts, records, and video evidence proving their misdiagnosis and my successful self-repair.

  Customer Answer

  Date: 04/12/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Koeppel Hyundai, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *********** *******
  

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, March4, 2025 at approximately 1320 hours I received my invoice. I didnt agree with the labor price but I paid it. I told them I would dispute it because I didnt agree they next asked for a copy of my license. I didnt have it. They asked me to sign the invoice I didnt agree with it so I didnt sign it they wouldnt release my car. I had to call the police to the area for them to release my car.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We **** ***** Service Director for all koeppels recording on 10/16/24 You can hear his untruthful statements and admitting to mistakes on 1st visit for engine overheating and improper negligent multi point inspection.We reported engine overheating on 9/12/24, we paid $651.90, they states it was a fuel injector causing message and engine to shake. 1week later we came in for same issue engine overheating that was not resolved and Koeppel wanted to charge $3754.05 for multiple things, both visits included a multipoint inspection and diagnostic, we refused service 2nd time for price. Car was driven for over a week with no oil thinking hyndai serviced.**** ***** even lied on what a multi point inspection includes.This put our new born and us in danger as we thought the engine overheating issue was fixed, literally he states that the message did not show therefore no further diagnostic was needed.**** ***** even admitted We missed the oil change on first 2 multipoint inspections and i will cover that this statement says it all, these feeble service multipoint inspection on 9/11/24 caused all these issues with the vehicle and he states that we are at fault for declining a recommendation on 1st visit on 9/11/24, which koeppel hyndai or **** ***** could not prove.This at this point this service and belittling me and my wife by **** *****. This could have caused a fatality for this not being detected the 1st time , 2nd time, and now a 3rd time which he admitted to and we have back up documentation for this negligence. This could have resulted in the death or injury of our newborn child who only has entered this world a few weeks, i could have received a phone call from the **** for sorry for your loss, or would hyndai have called me to say sorry for the death of my family ? this is the level of seriousness is crazy, no attention to this serious matter, especially **** ***** the service Director!! This is not how anyone should be treated this man should be fired.

  Business Response

  Date: 11/14/2024

  As stated *** ***** met with *** and **** ******* and reviewed the timeline of repairs completed and maintenance recommendations that were declined. This is our last correspondence with this matter.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I bought a car from what we thought was a reputable dealership. They incorrectly filled out the bank check for max ****** ($20,000K); We brought in a Certifed check (down payment) of $4,709.12 ... The agreed upon price (per the invoice (total, plus tax and registration/plates) is $22,709.12 - causing a credit of $2,000. Koeppel said they'd refund the in a week or two. All of this information - including the $2,000 credit is in the invoice. But, after several calls, placed on long holds, voicemails, conversations and promises ("the check's in the mail"; we're sending the check); redirects to other people; told that we'd get a call back that never happened, NO check is to be found.

  Business Response

  Date: 05/22/2024

  Good morning. Our General Manager, *************************** spoke with customer *********. ******************** advised that we will be overnighting check today for delivery 5.22.2024. Thank you. ***********************

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was towed to Koeppel Hyundai April 8th for full inspection, it broke down six months post-purchase. Hyundai USA arranged for engine tests and recall checks. Post-inspection, ************************* reported no engine issues but insisted we replace brakes, rotors, and caliper, cost apprx. $3,000, diagnosing the car would be unsafe to drive or test further. Although the car was recently bought and unexpected maintenance seemed prematurewe followed *****'s advice. Two weeks--more repairs needed. ***** blamed engine issues on contaminated oil due to improper use, a surprising claim, the car hadn't undergone recent oil changes. 5-mile test drive, engine check light comes on, contradicted previous assurances about the car's condition. Initially, ***** blamed poor quality oil, then water pumps, and finally identified problems with the fuel pump and MAP sensors, estimating repair costs at around $1800. He also hinted at potentially more issues, increasing repair uncertainties.*****'s comment, my car "not being street-legal." His inconsistent diagnoses and staggering $5000 repair estimate further complicates. ***** said without engine repairs, it will not pass inspection, deeming it illegal to drive. We feel pressured to accept unnecessary services, as there were no prior issues with brakes or rotors needing immediate replacement. We faced restrictions with payment options, only being offered Sunbit, rejected my application, and my fianc was approved for just $410, insufficient for covering our expenses. We were encouraged to apply in person, yet, we're puzzled by the push for more extensive repairs without initial engine problems reported. Requests to check the engine was initially ignored. An eventual diagnosis supported our engine concerns, and now we navigate uncertain expenses and a lack of cooperation for further necessary inspections without hefty personal costs. I'm deeply concerned about possibly losing my car or encountering legal issues over baseless claims.

  Business Response

  Date: 05/08/2024

  Good afternoon. Our Service Manager, ********************************* has left multiple messages for **************************** to discuss the agreed upon customer pay and warranty coverable repairs which are scheduled to be completed by Tuesday May 14th. The back ordered parts we have been waiting for are the final two repairs 1) Fuel Pump and 2) Map Sensor.

  The Recall 162 **************************** mentions is not active/does not apply to her vehicle.

  Please contact me at ******************************************** with a good time for ****************** to call you.

  Thanks, ************

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   ********************** has only contacted me twice during this entire process: the first time was on May 7th, 2024, at 8:51 AM, following several days of my attempts to reach her. Our second interaction occurred on May 10th, 2024, around 11:30 AM. During this conversation, I informed her that I had taken my car in for two open recalls and an additional recall identified as TSB #***. The specialist assigned to my ********************, assured me that there were no issues with the engine; it had undergone testing and showed no problems. Additionally, the check engine light was not activated.
  
  I also mentioned to ********* that while my brake pads were nearing their end of life and could be replaced as a standard precautionary measure, replacing the rotors were unnecessary under current circumstances. Despite my reservations about replacing both components without prior justification from a test drivewhich ***** refused to conduct unless all parts were replacedI acquiesced. After complying with these replacements as advised by Davidunexpectedlyhe reported multiple new engine issues.
  
  ********* indicated that Hyundai USA covered repairs related to the fuel pump and MAP sensor and claimed both parts had been addressed by their technician. She further stated another sensor needed replacement according to its diagnostic code but highlighted it passed a Baring test whose results were uploaded directly to Hyundais system.
  
  Although she suspects an issue within the oil system rather than an inherent engine problema hypothesis confirmed by ongoing investigations from their technicianI have received no further updates over this period now approaching nearly two weeks post-initial report despite assurances made previously regarding forthcoming clarifications.
  
  On May 20th, 2024, I was contacted by ******, my case manager from Hyundai ****She informed me that Koeppel Hyundai had requested an appointment with the Tech ******************** and subsequently arranged for a field technician to inspect my vehicle due to an ongoing engine issue and the persistent illumination of the engine light. Prior to this communication from ******, I had not been made aware of these developments. Additionally, Koeppel Hyundai has yet to provide any updates or information regarding the status of my vehicle and it is in fact I who is waiting for a response from *********.
  
  Thank You,

  ************** 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 06/04/2024

  Good afternoon. Hyundai USA rejected ******************************** request to replace her oil pump and was notified. We have provided pricing for the replacement pump but **************************** has decided that she would like to purchase the part and have us install. We ( Service Advisor *********************) are currently waiting for an update from **************************** on when she plans to drop off the part. Thank you.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, my experience at Koeppel Hyundai hasn't been positive. My vehicle has been in the possession of Koeppel Hyundai for a total of 8 months due to the inexplicable explosion of the panoramic roof. Upon bringing it back to Koeppel, your Service Specialist classified it as a vehicle malfunction.In the attempt to rectify the issue, my door has been improperly manipulated by using a ***** tool, necessitating a repaint due to damage caused by the tool used. Furthermore, there is now a noticeable gap in the roofline where I can fit my hand, my driver-side door has incurred damage, and the molding in the trunk area has been broken. Despite my patience and understanding throughout this ordeal, I've only been met with the response that I must simply accept these issues. and get a lawyer. this is unfortunate because I have been a Hyundai Customer for ************************* Lemon Law if an attempt fix a car 3 time New or Used it deemed a Lemon and should be replaced my car has been in their possession for 8 months and they have informed me the roof liner can not be fixed. this car needs to be taken off the road it is not safe it is a hazard. Attached are photos for your review of proof.

  Business Response

  Date: 04/23/2024

  **************** has a case open with Hyundai USA - any buyback requests need to be directed to them.

  We are currently waiting for a headliner part (it is due in this week) to complete the repairs on ******************** vehicle.

  **************** is in touch with our Service Manager, ********************************* regarding the repair of her vehicle.

  Regards,  ***********************

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  I' am presently awaiting the installation of the headliner. My preferred resolution was for Koeppel to either repair the vehicle or provide a replacement. Koeppel has committed to replacing the headliner, and I am content with this solution provided it meets the necessary specifications. I am withholding final judgment until I have inspected the completed repair. I have agreed to afford Koeppel the chance to rectify the damage incurred. Should the vehicle not be properly repaired I will move forward with getting this situation resolved the correct way.

  
  Sincerely,
  
  *****************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27 December 2023, my husband (*************************) and I co-signed a motor vehicle lease agreement with Hyundai Koeppel (**) for a 2024 Kona (VIN #: *****************). The lease terms is 36 months with a scheduled maturity date of 27 December 2026. As part of the agreement we have provided ** limited power of attorney to "sign our name for any title, registration, or other documents related to the vehicle, for example, state motor vehicles department applications and documents." Implied with this power was **'s commitment to transfer title and provide us with a license plate for the vehicle without undue delay. Though the car was leased in ********, ** knew that we were both law professors living and working in ******* and that we will be driving the car down to ***********, **. To support this, ** provided us with a ******** **-State Transit Permit, valid until 26 January 2024 to drive the car to ***********. It was always assumed that the license plate will be mailed to us on or before the end of the temporary permit. As of writing this complaint, it is 8 February 2024 and no license plate was ever provided.When attempting to speak with ** and its managers, including their DMV clerk, we get pushed around, told that we should "continue to drive the car [illegally] without a valid permit, and just collect all fines" for ** to pay. When speaking with the Indiana BMV local office in *********** they insist that they have received no documentation from ** yet. We are paying monthly insurance and lease fees on a car we simply cannot drive. ** has failed to provide us any evidence that the matter is handled seriously or that they intend to compensate us, instead claiming that "******* is taking their sweet time."We are able to provide additional information and supply any necessary documents about attempts we made to resolve the matter, to no avail. Overall the ongoing situation is abysmal and **'s responses have been subpar and disappointing.

  Business Response

  Date: 02/09/2024

  Good afternoon.  Koeppel Hyundai contracts with an outside vendor for nationwide DMV registration and titling services called It's Easy.

  The owner of It's Easy contacted ************** today with an update on the progress of his plates/registration. I will be monitoring the progress ********************************************** along with our Title Clerk, *************************** ******************************************** and will provide ************** updates as we receive them. 

  We thank ************** and his husband for their business. Safe travels gents!

  Regards,

  ***********************

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I am attaching an email exchange I had directly with **** which provides further insights about the reasons for why I don't consider my complaint resolved. But to summarize, here are the core issues:

   

  1. The dealership is deflecting responsibility. They are claiming that it is only the ************** of ***** Vehicles that is the cause for the delay (which they attribute to COVID19 with no evidence to support this allegation). We have communicated with the Indiana BMV and have serious doubts that the dealership took any serious measures throughout the month of January to pursue, let alone expedite, our registration and licensing process. In fact, it took the dealership three weeks from December 27th to January 17th to even notify us about a need for an inspection document, which they originally claimed we would not need.

   

  2. We only learned through this complaint process that the dealership is not working with the Indiana BMV directly, but rather through an independent third-party contractor. This was never conveyed to us, and should have been conveyed to us at the moment of signing the lease. Far from being told this, we were assured at the moment of signing that the dealership has excellent experience with working with out-of-state DMVs/BMVs on registration matters.

   

  3. The temporary solution provided by the dealership, as mentioned in the email from ****, is that we should violate ******* law and drive the vehicle against traffic regulations, in the hopes that no police officer stops us or gives us a ticket. That is a completely unacceptable answer.

   

  4. Throughout this entire process we have been poorly addressed with bad quality of customer service. Phones were not being picked up, promises of a return call were not being met, and often our claims were rejected off-hand. At one particular point, which I reference in my direct communication with ****, a person at the dealership proceeded to slam the phone several times on her desk in demonstration of her frustration, all in complete disrespect to me as a client.

   

  5. For all these reasons we seek what we think is fair -- a compensation. For the fact that we have been unable to lawfully drive a vehicle for which we're paying monthly lease payments and insurance payments. This is the most basic thing that a dealership can do, if not provide us with an alternative loaner vehicle to support our driving needs. They have shown no willingness to come to the table and engage with us on this request.

   

  
  Sincerely,
  
  *******************
   
  

  Business Response

  Date: 03/05/2024

  Good morning. We agree with and will refund the requested amount. Please confirm who check should be made out to. Again, our apologies with this matter.

  I am checking today on the anticipated delivery date of the actual plates and registration and will advise. 

  Thank you, ***********************

  Customer Answer

  Date: 03/22/2024

  Dear BBB Claims Reviewer,

   

  A few weeks ago we finally received our license plates for the vehicle.

  Two days ago we received a check at the amount of $717.58 as compensation for the month long delay in sending us the plates. 

   

  We are now fully satisfied and wish to close the complaint. We're saddened that it needed to come to a BBB complaint but are happy with the way things were sorted.

   

  Thank you for all your assistance,

  ****

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 2022 Hyundai Elantra with this dealership late June 2022. They charged me over $7000 more than sticker price for my 2022 Hyundai Elantra SEL. After weeks of trying to get in touch with them, they claimed I requested a Lolack security system and two additional service agreements that I've never heard of and never utilized in the past year that I've had the car. They also said the car had a markup process due to the ***** pandemic which was never mentioned nor discussed the day I leased the vehicle. The car already came equipped with Hyundai Bluelink and complimentary service for the lease term so I never had any intention of purchasing these additional services. They installed ****** in the vehicle a month before I ever visited the dealership and charged me for it in the lease without my consent. And, these additional charges still do not sum to what they claim is the "Agreed Upon Value" of the car. I visited the dealership to have the issue resolved (as the general manager suggested) but the general manager did not show and left me to speak with a finance manager who had no prior knowledge of the situation. The finance manager was tasked with having me signed service agreement end forms but I did not being that they would not be executed on my desired date (the very date the lease began). I also noticed the finance manager was the same person who signed these documents Ive never seen before but was not my financial manager the day I leased the vehicle. I left the dealership expecting to hear back from the general manager but its been over a month and a half now. They clearly have to intentions to resolve such an unlawful issue and the have left me no choice but to report them.

  Business Response

  Date: 12/26/2023

  Good morning. ************** has been dealing with our General Sales Manager, ***************************** regarding extended warranty cancellations.

  During their last meeting ****************** explained the refund process ( basically - all refunds are sent to bank which holds the loan. Payments are reduced by refund amount at the end of the loan period ) and also confirmed Koeppel Hyundai will make the refunds retroactive to her original request date.

  ****************** provided the paperwork to ************** to complete and return. We are still waiting for the paperwork from ************** to process her refunds.

  We ask **************' only contact ****************** regarding this matter. 

  Thank you,  ***********************

  Customer Answer

  Date: 12/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  ****************** never provided such paperwork to me and I have yet to hear back from him since I last met with *********************** on Friday, December 8, 2023. ***** said he would speak with ****************** and that he would get back to me but never did.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 12/29/2023

  To clarify my original information : Our Business Manager, *********************** prepared the paperwork and gave it to ************** to sign when she was at our location but she refused.

  I would like to set up a meeting with ************** to come in and meet with our GSM, ***************************** to review the paperwork again  and hopefully sign so we can process her refund. ****************** is available on Thursday, Jan 4th or before noon on Saturday, Jan 6th before NOON. Please ask ************** to contact me directly to set up the meeting at ********************************************

  Regards,  ************

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a series of concerns I have encountered with the recent service on my vehicle at Koepelle Hyundai, and I am seeking your assistance in resolving these issues promptly and appropriately.On July 13, my car was taken to Koepelle Hyundai for service due to the Panoramic roof shattering while I was driving on the highway. Despite attributing the incident to temperature differences, the service extended for an extensive 5 months, with additional incidents further complicating the process.Upon receiving my vehicle on Friday, December 15, 2023, an initial inspection seemed satisfactory. However, over the weekend, I discovered several significant issues:A dent occurred on the passenger side due to an incident with ******** staff attempting to open my door with a **************. Subsequent painting was done without prior notification, and the clear coat was left unfinished, contributing to the depreciation of my car's value.The roof of my car was reinstalled misaligned, creating a noticeable gap between the front windshield and the roof.The rear lights are not functioning, and there are dirty fingerprints and dirt stains on the interior roof.The rear liner was broken where the trunk and the liner meet.Despite providing photos for evidence, the main issue remains unaddressed I kindly request that the damages be rectified and covered by a body shop of my choice. After following ********'s process for five months, my experience has resulted in additional damages to my car.I appreciate your assistance in this matter and trust that you will take the necessary steps to resolve these issues satisfactorily.Greatly Appreciated,****************

  Business Response

  Date: 12/19/2023

  Good afternoon. *********************** (Owner Loyalty Manager) and ********************************* (Service Manager - Also main contact for **************** at Koeppel Hyundai) have both been in touch with **************** today.

  We asked **************** to return to Koeppel Hyundai with her vehicle so we can review ******************** issues, provide her with a loaner vehicle and make needed additional repairs.

  We are waiting for **************** to confirm when she would like to drop off her vehicle.

  Sincerely,  ***********************