Reviews

This profile includes reviews for Hop2 Travel, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hop2 Travel, Inc.

  31 47th Ave Suite 3100 Long Island City, NY 11101

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  Hop2 Travel, Inc.

  130 W. 20th Street, Suite 3B New York, NY 10011

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  Hop2 Travel, Inc.

  325 Fifth Avenue, Suite 22E New York, NY 10016-5042

Review Details

• Review fromTim C

  Date: 02/25/2023

  1 star

  Tim C

  Date: 02/25/2023

  Terrible... Couldn't handle a basic rescheduling of flights after cancellation due to a strike at one of the connecting airports. Of the two alternative flights they offered, one was 3 DAYS earlier than the scheduled flight (for only a week-long trip), and the second departed 30 mins BEFORE I received the email from them. I managed to get through to the airline directly in about 20 minutes, and found out there were several easy options on the same day as scheduled but they weren't allowed to reschedule without authorization from HOP2. It took me another 36 hours (and about 6 hours on 3 separate phone calls) to get Hop2 to get me on a flight 1 day earlier in the end... Tried complaining to HOP2 after, and they just told me over and over that I wasn't allowed to complain about a flight that I ended up taking even though I was very clear that I was complaining about their rescheduling process, not the flight! Total BS.

  Hop2 Travel, Inc.

  Date: 03/16/2023

  Dear Valued Customer,We apologize for the negative experience encountered with the flight rescheduling.Records indicate that your itinerary was affected by a flight cancellation. As a result, the next available alternative travel option was provided. Allow me to confirm that in case there are more available options, you can choose your preferred ones in the section "Manage my booking". Sometimes, the flight options which are available on the airline's website, are unavailable for travel agencies. The system indicates that the tickets were exchanged with the airline directly and fully used.We trust your journey was safe and we are looking forward to serving you in the future under more favorable circumstances.Kind regards,Hop2 Service Team

• Review fromGerard G

  Date: 02/23/2023

  1 star

  Gerard G

  Date: 02/23/2023

  Totally Dissatisfied. I was trying to use a travel credit we obtained last year going to a destination on the same route, using the same airline. They wanted to charge me over $1000.00 more than my credit, and then when I called back six hours later that amount had gone up by almost another $300. When I checked directly with the airline for the exact same flight it was actually less than the credit I had with Hop2 (who advertises discounted flights.) Discounted flights? What a load of BS!

  Hop2 Travel, Inc.

  Date: 03/16/2023

  Dear Valued Customer,We thank you for taking time to leave us a review.According to our records, our agents provided assistance with options, however, those were politely declined due to having a costlier price. We do agree with you that the options online are a little bit cheaper, but it is important to keep in mind that the price quoted is higher due to the fact that it is required to pay the fare difference as per the fare rules and airline's policy.Currently your ticket is stored as a credit for future usage, when you are ready to rebook for the new travel dates, please reach out to us so we can further assist you.Best regards,Hop2 Service Team

• Review fromDenise O

  Date: 01/23/2023

  1 star

  Denise O

  Date: 01/23/2023

  If I could make this a ZERO I would. I used Hop2 to book tickets to and from *****. Flight home was cancelled. Over a year has passed and I cant get a refund. I can barely even speak to someone. Even reached out to CEO - no response. **************** is out of the country. Barely able to communicate w one another. Transferred all over. Given one excuse after another. Just recently told I had to take it up w the airline myself- after a YEAR of emails , phone calls w no response. And then they send you tons of emails saying your problem is resolved, when in fact it is not.I would NOT recommend booking through them at all. It honestly feels like a scam

  Hop2 Travel, Inc.

  Date: 01/24/2023

  Dear Valued Customer,We are sorry to learn of the dissatisfaction with our service. Due to the fact that since 2021 Alitalia is not operational, our refund request for the canceled flights was declined. Since they filed for bankruptcy, only the travelers have the right to demand a refund for their ticket with the ************************ directly.We invite you to reach out to the *** Airways directly in order to be provided with the refund for the canceled segments and have the issue rectified.Best Regards,Hop2 Team

• Review fromChloe J.

  Date: 12/12/2022

  1 star

  Chloe J.

  Date: 12/12/2022

  Terrible. Did not provide connecting flights, or transport to next location of flight. Took days to respond to my concerns only to advise they took no responsibility for this. Then lied to me that there would be a shuttle to take me to the next airport. Shuttle does not exist. Taxi wanted $200. I took 2 buses and walked a mile in-between, in the rain, with a broken foot. If my flight at the 2nd ************* had not been delayed, I would have missed it.

  Hop2 Travel, Inc.

  Date: 01/17/2023

  Dear *****, We are sorry to hear of your dissatisfaction with the booked itinerary.It is worth noting that the tickets were issued as originally booked by you online. All of the flight details are available throughout the check-out page before placing the order by clicking "Book Now". There were no recommendations in regards to a shuttle or a different type of transportation from one airport to another.We are happy to know that you arrived home ********* this experience will not dissuade you from flying this route in the future.Best Regards,Hop2 Team

• Review fromIryna S

  Date: 10/11/2022

  1 star
  A very bad travel agency. The first and last time I bought tickets through them. They made a mistake in the system. My flight was canceled. Now I can't get money out of them for tickets. It takes half a day to reach them.

• Review fromGwenael L

  Date: 10/04/2022

  1 star
  I booked my ticket with this company back in Feb 22. They changed my travel departing date. I only realized it the day I was supposed to fly, their email had still my original flying dates on, not the updated ones. Since June 22, I've been in touch with this company countless times whether by phone or email and this still has not being resolved in 4 months. I am still getting played by this so called travel agency. Since then, they reached out to me but they are still not giving me what I want and am entiltled to receive. I need to either be refunded for the full amount of the flight or a full credit value for what I paid. They only propose now one way instead of the return tickets that I paid for... I had to purchase an extra ticket to fly to my destination and pay $2500 for a last minute flight. I've been ******* by this company. DO NOT USE FOR ANY REASON, you will regret it I swear. This is the WORST CUSTOMER SERVICE I EVER GOT FROM A ******************** AGENCY since I've been travelling in 20 years now. Please Hop2 Travel if you read this come back to me and pay me back what you owe me as I never got what I paid for... It's now being nearly 4 months...#hop2travel *******

• Review fromDouglas Y

  Date: 08/17/2022

  1 star
  Incorrectly booked outbound flight with 12hr layover. Stayed online to correct it immediately. The rep ask me to rebook. Which I did. Transferred me to another agent who then said there is a $50 cancellation fee for the previous booking. No common sense or customer service.

• Review fromVance M

  Date: 07/26/2022

  1 star
  Prior to purchase, web site very clearly said tickets on Lufthansa were "Economy Basic." Once purchased Lufthansa web site said they are actually "Economy ****** **************** refused to make this good or issue a 100% refund. I contacted them immediately after the tickets showed up on Lufthansa's web site, but they insist on keeping a $50/ticket proces fee. They are basically refusing to honor the terms if their web site.This could be simply bad customer service or a simple bait and switch. Either way, they get to keep the "processing fee" while failing to deliver the promised product.

• Review fromEsneyder M.

  Date: 07/26/2022

  1 star
  Do not booking through hop2.com, words customer experience ever! We were stranded at *** Airport because our reservation was canceled without justification, the airline referred us to talk to the booking agency first. In this case hop2.com, my family and I called hop2.com over a period of 2 hours and nobody answered the phone to reactivate the schedule with just one hour before departure, they replied that I would take between one and two hours to respond. Never ****** with this company, ****** learned.

• Review fromWill S

  Date: 07/25/2022

  1 star
  Here is how they work. They offer tickets at low price, take your credit card and while processing the price goes up and they send you an email advising that price changed while they were processing your request and ask you to pay much more for the same ticket. Total scam.