Reviews

Review Details

• Review fromLuke W.

  Date: 09/21/2024

  1 star
  This company used a sleight-of-hand billing in Canadian, including taxes and shipping, and at final checkout gave me a total in American, however upon billing, transferred it back to Canadian, which included a 5% increase in the cost stating it was due to Exchange rate changes for moment to moment, however I agreed to the charge at the point of sale moment, not to the charge any moment after resulting in a $24 extra charge on the bill that was not authorized. Upon contacting the company, not only would they not discuss their process they refused to allow me to keep my order and took liberty of cancelling it without my authorization

• Review fromDominic B

  Date: 11/25/2023

  2 stars
  I ordered two canvases and both were centered when orders were placed. Both canvases were received with parts of the head bent over the canvas. Please reprint, adjust and resend new canvases. The end result was unflattering and not worthy of being hung in my home. I sent a reply to the company asking for an appropriate reprint of each canvas. They stated I need to place new orders and they will refund my money with the exception of $12.95 shipping and handling for each. If I am resubmitting the same image, this means the images could have been printed properly the first time.Respectfully,

• Review fromDebbie T

  Date: 07/10/2023

  1 star
  I ordered one of their free 11x 14 canvases and they cropped off my siblings head. When I requested it be correct they showed me some proof that supposedly showed his head being cropped before I purchased, but the one the sent to me with the actual canvas did not show his head cropped. I will never use them again. They wanted me to purchase another one to get it corrected. Not wasting another dime on this company. I recommend you just go to ******* or ********* and get better work by yourself!!

• Review fromJulie P

  Date: 06/19/2023

  1 star

  Julie P

  Date: 06/19/2023

  I order a gift frame and a frame for ** and they cut off the head I sent proof of what we approved and they sent us something different with lies and not willing to fixed or any solution. They want us to paid again for the frame to send us a new one . Bad customer service. We was previous customer never had a problem but at this point they lose us as a customer. Bad customer service and lairs. I can even provide evidence and they dont care :

  Canvas People

  Date: 06/21/2023

  Hello *****, Thank you for your order and feedback. In reviewing your order, I see that the crop that was approved during the order process did cut off parts of the photo. We do not make any changes to the cropping unless a photo enhancement is purchased. As mentioned in the email correspondance, the image that you were referring to is the full image that you uploaded. When we send the email confirmation, it is not cropped. We apologize for any confusion. If you would like to try again and add one of our border options or opt in to the crop and center enhancement, this may help get majority of your photo on the front of the canvas. To proceed feel free to submit your new order, then reply to the email thread so our representative can update the pricing. Thank you, **** Customer Operations Manager

• Review fromDavid D.

  Date: 11/23/2022

  1 star

  David D.

  Date: 11/23/2022

  BAD WORK ON CANVAS. I bought a 16x20 canvas from canvaspeople that was mounted bad. I contacted customer service and a ****** responded by saying I uploaded the wrong size photo. Really? Is that why they mounted a right size canvas mounted to one side? They would not correct the problem.

  Canvas People

  Date: 12/16/2022

  Hello *****, Thank you for the feedback. I have reviewed the email correspondance and can confirm that the image that was uploaded when the order was placed did have a white line on the right. This was not an issue of how the image was mounted to the frame, it was printed and mounted based on the approved crop submitted when the order was placed. Our process if very automated, so unless an enhancement is purchased, we do not make any changes to the image. We apologize for any confusion. If you have any further questions, please feel free to contact us at ********************************** Thank you, ************************ Manager

• Review fromJay H

  Date: 09/12/2022

  1 star

  Jay H

  Date: 09/12/2022

  How does this company have 5 stars when all they have is negative reviews. I am a photographer and I order a simple canvas of a photo I shot myself and have the copyright for.They produced a pink image of what is a ************** scene. It was the worst color match in my entire career.I asked for a refund and they argued with me with several emails, and then said they had produced this image ( my copyright ) for other clients. I again asked for a refund and they asked me to pay more so they could attempt it again. Unbelievable.I finally called and the man said he would issue a refund - they did not. I stopped the bank charge. Now, they have emailed again saying no one agreed to a refund.BEWARE. This is the worst canvas company out there.

  Canvas People

  Date: 12/02/2022

  Hello ***, Thank you for your review and apologies for the inconvenience caused. I have reviewed the correspondence you had with our team and can confirm that we did not state that the image was printed by any other customer, only that we had printed the image that was provided. However, I do see the difference in the color that you mentioned and apologize for any confusion caused by our team in the process of reviewing your concern. We did in fact confirm as well that you spoke with our team via phone and that the order was refunded in full, prior to any claims submitted via your bank. Once again we are very sorry for the confusion and inconvenience caused with this order and interaction with our team. We hope you will give us another try and are here to help in any way we can. Thank you, **** ************ Customer Operations Manager