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Find a Location

Word of Mouth Painting LLC has 1 locations, listed below.

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    Business ProfileforWord of Mouth Painting LLC

    Painting Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/19/2021

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Painting Services

    Interior & Exterior Painting

    Power Washing

    Minor Drywall Repairs

    Painting Cabinets

    Wallpaper Removal

    Business Details

    Location of This Business
    3184 Hance Rd, Macedon, NY 14502-9308
    BBB File Opened:
    10/12/1999
    Years in Business:
    28
    Business Started:
    1/1/1996
    Business Started Locally:
    1/1/1996
    Business Incorporated:
    3/7/2008
    Accredited Since:
    2/19/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Jeffrey Bean, Owner
    Contact Information

    Principal

    • Mr. Jeffrey Bean, Owner

    Customer Contact

    • Mr. Jeffrey Bean, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a painter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/30/2023

    Complaint Type:
    Order Issues
    Status:
    Resolved
    ** Dec 15, 2021 - Contract was provided from Word of Mouth Painting LLC (Jeffrey B***) ** Late Spring 2022 - Vendor completed partial work on items #1 & 3 on the contact ** Sept 13, 2022 - $200 deposit provided (check # 1144) ** Sept 16, 2022 - Items 1 and 3 were completed. Total invoice was $1900, less 50% of deposit, balance due $1800 paid (check #****). At that point Jeff B*** indicated he would deduct the balance of deposit ($100) upon completion of item #2. Jeff indicated at this time, he was short staffed and would have to complete the contact in the Spring 2023 due to his backlog of work. ** July 2023 -- Jeff did not respond to multiple attempts to contact him in July since Spring had passed and he had not returned to complete the work. Note that I would not have made attempts to contact him, if he had communicated that he would not be back, (per his email attached) I would not have paid him $1,800 letting him keep the extra $100 deposit that was for the garage work Item 2. ** July 25, 2023 - We reached out via his website chat; he responded harshly, with false accusations, and said he would not be back to complete the contract. ** July 25, 2023 - Jeff communicated in his harsh email that I was reported to the BBB and yet, I have not had any opportunity to respond to that as his accusations are false. ** I am requesting the 50% deposit of $100 that is pending. No need to complete the contract. No account number on contact. Estimate #****
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    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    kyle j

    1 star

    06/10/2024

    Jeff B***'s workmanship is below par. Pictures provided for workmanship. Cabinet backs not painted, drills holes everywhere because they could not line the drawers back up to put them on, painted over all the door stoppers, massive orange peel effect occuring. Even worse, his ability to professionally deal with a customer is pitiful. Jeff B*** failed to correctly paint my kitchen cabinets to the point were. insurance, Benjamin Moore reps, Jeff subbing out his own job to fix his mistakes, and a court hearing has finally led to this review. I 100% do not recommend using Word of Mouth Painting for your job. He will over charge you, underestimate you then ask for more money halfway through the job, then leave you very unsatisfied when he reveals he is "done". I couldn't be more regretful for hiring Jeff B*** (owner of Word of Mouth Painting).

    Local BBB

    BBB of Upstate New York

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