Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection letter from NCSPlus Incorporated in May 2024 for a $15.00 balance due to the ***** EYE OPTHAMOLOGY CLINIC. This balance was paid on 5/14/2024. I received two threatening letters dated 6/14/2024 and 6/19/2024 threatening me that this balance was going to be reported negatively to the credit bureaus. On the date of these letters, the balance was already paid in full. I contacted ********* at the ***** EYE OPTHAMOLOGY CLINIC billing office on 7/1/2024 who confirmed that I have NO BALANCE with ***** EYE.

  Business Response

  Date: 07/01/2024

  Our claim number for this consumer is 3******.

  We received an email from ****************** today regarding his complaint. I have attached our response which was mailed to him today.

  We have not reported him to any credit bureau and our client notified us today that his account is fully paid.
  

• Initial Complaint

  Date:05/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recieved a letter stating I owed my HOA over 300 dollars and they were a debt collector. When I contact my property manager (the company who manages the property and work directly with the **** she said there was no balance with them, this company seems like a scam and not reputable as my HOA has a collection agency already in place.

  Business Response

  Date: 05/24/2024

  The NCSPLUS claim number for this consumer is *******. Please refer to it in future correspondence. Our client is MAGNUM ASSOCIATION SERVICE, the property manager for ****** ***** ** ********** **** **** *** ***************************, Telephone number **************. The amount placed with us for collection is $334.47. We have ceased collection and have marked this claim as disputed. We have notified our client of this dispute and have requested documentation supporting their claim. We will forward it to the consumer when we receive it.
  

   

   

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NCS plus place a non substanciated unverified debt on my credit report. In May 2019 I received a debt letter from them alleging a debt. I sent a dispute letter with information to the contrary of their allegations in June 2019. I never heard from anything in responce by mail email or telephone, so I assumed the issue was resolved. However in March on 2024 NCS placed a collection account on my credit report nearly 5 years later? So I contacted them by phone and explained my situation and provided the same original information I sent to them in 2019. They refuse to remove the item from my credit report. The origional account holder that alledged the debt has never sent sent them verification of the alleged debt so how can they place something on my credit that they have no proof of? Nearly 5 years no correspondence of any kind then they place an item on my credit without notifying me to dispute the allegations? This seems illegal and deceptive. So I have called 13 times and been yelled at hung up on called stupid and been refused the right to dispute these allegations by their personnel who can provide me with no proof verification or documentation stating this debt is mine!!! How is this not illegal! Now I am a victim helpless against a giant corporate intentity that is now affecting my ability to purchase a home by placing erroneous non substanciated information on my credit!!! ***************) *************). I asked to speak to a supervisor and was refused and continuously yelled at and talked over and hung up on. Now they are literally answering the phone and hanging it up while I can hear they in the background talking about me!!??? You have to do something about this company, their deceptive practices and their complete lack of proof or validity before placing something on your credit. I should not be treated like this when contacting the company who's information was provided on my credit report. Now what am I supposed to do??? I am helpless.

  Business Response

  Date: 04/05/2024

  Our claim number for this consumer is *******. Due to a data processing error by our software vendor on March 22, 2024, this account was erroneously reported as unpaid to the credit bureaus. We have deleted this report and we apologize for any inconvenience the consumer may have experienced.

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   While the company has stated they closed the account they failed to remove said account from my credit report which is the reason for my complaint. An error on their part which they state was erroneous due to system errors is still on my credit report negatively affecting me personally. They need to remove the collection account from my credit completely because as they stated in their responce it was placed there erroneously due to a system error. The only way to properly correct this action is for them to undue what they have done in error. If it was put on my credit due to system error then it should be REMOVED from my credit completely. This is furthering the damage and negative affects to me the consumer that has already been done in error. Please remove this collection account completely and permanently from my credit reports then I will be satisfied with the response from this company. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 05/02/2024

  Our claim number is ********

  Please see attached AUD confirmation from e-****** We instructed the credit bureaus to delete our client's reference from ******************** file on 4/5/2024. **************** should re-check his credit reports and dispute any entries that he believes are incorrect.
  

  Customer Answer

  Date: 05/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************************ LLC. I do not have a contract with *************** Systems or NCSPlus Incorporated, they did not provide me with the original contract as requested.

  Business Response

  Date: 02/15/2024

  Our claim number is ********. Please refer to it in future correspondence.
  *** ****** *** ***** ********* ******** **** ***************************************************************************************************************** *** ****** ********* ***************
  Original Balance $7,215.00
  We have notified our client that the consumer is disputing this debt and have provided them with a copy of this complaint. We have asked them to provide documentation to validate this debt. When we receive it we will forward it to the consumer.
  We have instructed the credit bureaus to delete our client's reference from the consumer's files.

• Initial Complaint

  Date:02/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************************ LLC. I do not have a contract with *************** Systems or NCSPlus Incorporated, they did not provide me with the original contract as requested.

  Business Response

  Date: 02/15/2024

  Our claim number is ********. Please refer to it in future correspondence.

  Our client is:

  ***** ********* ******** **** ****** **************** ********* ************************ ***************** *** ****** ********* **************.

  Original Balance $7,215.00

  We have notified our client that the consumer is disputing this debt and have provided them with a copy of this complaint. We have asked them to provide documentation to validate this debt. When we receive it we will forward it to the consumer. 

  We have instructed the credit bureaus to delete our client's reference from the consumer's files.

   

• Initial Complaint

  Date:10/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice from NCSPLUS Incorporated today about collecting $81.49 debt from me for a health care provider. Claim No. ********. The cost was for a healthcare service on x** ophthalmology clinic in 2023 Feb. However I never received an official medical bill or invoice from provider or NCSPLUS before. Even when I went back to the same clinic in 2023 March for post surgery appointment, the front desk clearly said I owe nothing. Can anyone please explain whats going on??? Phone number on the notice is not working.

  Business Response

  Date: 10/30/2023

  The information we have on file for this claim is as follows:

  Consumer: ****, **** *** ********* ** ***** **************** ** *****
  

  NCSPLUS **** client: ************** ************* ******* *** ************ ***** ** *** ******, ************* ** ****** ***** ********* client account number: *******
  

  Amount due: $81.49

  We have notified our client that this is disputed and have closed our file. We have asked ************** to provide us with documentation to validate their claim. When we receive it, we will forward it to the consumer.

  We have not reported this matter to the credit bureaus.
  

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the letter from NCSPlus Incorporated with the following information Claim Number: ******** Client Ref: ******* Amount: $310.00 Claim Number: ******** Client Ref: ******* Amount: $95.00 Claim Number: ******** Client Ref: ******* Amount: $540.00 Claimed from: ************** OPHTHALMOLOGY CLINIC *** WEOC-GENERAL FUND PO BOX ****** ************ ** ***** Last year, when I first received these letters, I call NCSPlus and asking them to provide original invoice, but they asking me to call ************** Ophthalmology. I call Ophthalmology, they couldn't find any records by my name and my husband name, then they gave me the phone number in VA area. I call it and they couldn't find my record too, they they transfer me to the hospital, but they still couldn't find any record under my name. My husband and I never travel to ************ to see eye doctor and I also couldn't find ************** Ophthalmology sending claim to my insurance company. I don't know what happened and without original invoices to verify who was the patient and service date for this, I couldn't pay this bills.

  Business Response

  Date: 01/05/2023

  We have marked all three claims referenced in the Complaint as disputed. We are notifying ************** ************************* that these claims are disputed and requesting documentation from them proving that these claims are valid. We are suspending further collection activity on these claims until we receive the documentation requested from *****. As soon as we receive the documentation, we will forward it to the consumer *********************.