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Business Profile

Online Retailer

Aromatic Waterfall

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    12/13/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    Order was for five pounds, received was closer to half of that. Send the rest of my order.Aromatic Waterfall Thank you for your purchase!Order #***** Thank you, *****!Your order is confirmed Weve accepted your order, and were getting it ready. Come back to this page for updates on your shipment status.Other tracking number:*************** Order details Contact information ****************** Shipping address ******************* ** *** *** **** ****** ***** ** ********** ************* ?************ Shipping method Standard Shipping Payment method Discover ending with **** - $53.95 Billing address *********************** **************************************** ** *** *** ***** ** ********** ************* ?************ Continue shopping Need help? Contact ** Refund policyShipping policyPrivacy policyTerms of serviceContact information Order summary Shopping cart Product imageDescriptionQuantityPrice Mookaite Rough Natural Stones - 5 lb1Mookaite Rough Natural Stones 5 lb 1$49.99Scroll for more items Cost summary DescriptionPrice Subtotal$49.99 Discount ADBPI- $4.99$4.99 off total order price Shipping$8.95 TotalUSD $53.95 More information Last-mile delivery service providers - -Last mile tracking number ********************** Package weight *****kg Parcel volume - -Number of items - -

    Customer response

    01/07/2024

    Better Business Bureau:

    At this time, I have not been contacted by Aromatic Waterfall regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    04/06/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I ordered their waterfall product. The process, I felt, was confusing. I thought I was ordering a $20.00 product and was charged ,I believe, about $70.00. I contacted them, they offered to reduce the charge. I took responsibility for being confused about the ordering process and gave the item along with the $50.00 of inscents to my daughter for Christmas. Recently, I found they had been taking money from my checking account for some online app that I don't recall ordering, mainly because I wouldn't order anything like that meditation nonsense. They should have known since I never used the bogus app. Apparently, they sent notification through my email which I'm not in the habit of reading, I'm not someone who regularly uses email. When I found out they were charging me monthly fees, again I took responsibility for not checking my email and sent them a strongly worded email to stop taking money from my account and cancel whatever app they, I felt through confusing ordering process, said I ordered. We sent several emails back and forth, they kept saying we're sorry but what if we do this or that, I kept saying STOP TAKING MONEY FROM MY BANK ACCOUNT, they sent me proof I had ordered it. I acknowledged I was confused with their ordering process, didn't realize I had ordered it but now wish to cancel. They continue to take money from my account and sending these emails saying we're sorry but what if we do this or that and I keep saying NO...NO..NO...NO, and they keep taking my money!! I don't know what else to do! I just sent them another very rude email because I'm upset, pressed all their cancel buttons AGAIN and now I'm writing you. Can you stop them from stealing my money?

  • Initial Complaint

    03/24/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    On March 17, 2022 I ordered all of ****** waterfall with cones included for $26.95 and theres no tracking number there is nothing the phone number does not work. I cant get a hold of anyone to find out where my packages where anything is I just want my money back

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Contact Information

445 Park Ave

Manhattan, NY 10022

Visit Website
(559) 461-9962

Customer Complaints Summary

3 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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