Business ProfileforUrban Seamless Gutters, LLC

Entered a contract with Kyle H********* owner of Urban Seamless Gutters at 2421 Route 9, Malta, NY 12020 Telephone ###-###-#### on 9/26/2022 at $6000 for new gutters and micro mesh gutter guards. Installment was made on 10/18/2022 by technician Paul and his helper. Kyle asked my wife to tell Paul to stop and get full payment of a signed check and her request to leave photos of installed gutters and guards. Paul did neither and left the jobsite. On 10/19 Kyle rang doorbell asking for his check and said he would send pictures by e-mail, which never came. On the first week of November, I noticed water dripping from the gutters and then more rain and corners of gutters started to really drip heavier, water started moving mulch on the flower beds into the sidewalk. Called twice in November and left messages on company's phone with no response and my wife called again on 12/03 with no response until Kyle called 12/06 and she asked him to remove gutter helmet guards, she handed me the phone after telling her there was no warranty. Kyle told me he "didn't want to deal with my wife" and I told him he can deal with me. Then he said, "I know the problem; Paul didn't cut out holes".??? He said techs were on another job and if there was time, he would send them over but said the next day rain was forecasted, would let me know later. Later never came and today 12/14, as I was writing this complaint, I used a different phone to call several times and he responded at 3:30PM. He asked who I was and when I told him Ron at ** ****** ****** ****** and his comment was "Go f---k yourself" and hung up his phone. This is where we stand with Kyle! Contract states: "Urban Seamless Gutters will supply materials for the work and complete the work to be done in a substantial and professional manner. Non-transferable lifetimes guarantee on all work completed by Urban Seamless Gutters." Thank you for your help and I'll be getting a lawyer!