Business ProfileforMediaCom

Mediacom has been the worst experience I've had with an ******** "Service" Provider ever. They have constant outages. They oversubscribe in my area, so despite paying for 400Mb/s service, sometimes I was lucky to have enough just to watch a single streaming television show in the summer evenings. There was the rate increases. Every year, the price went up. At this point, I'm paying $120/month for this flakey service, 3x what I pay for a fiber connection at another house. This service was more trouble in the first week than all other ISPs I've had my entire life. And that was just the beginning. Two years, in order to ensure I actually had working ********, I installed a ******** 5G cellular gateway and it put, plus my cable modem, on a load balancing router with failover. That worked, but added another $50/month. So I cancelled that earlier this year. Yesterday was the final straw. Service went out completely. I called, and they denied there was an area problem. They'd have to send a tech. This morning, they report an area problem, one they won't get to for 8-days from the failure. So I went out this morning, picked up a newer version of the 5G gateway. It's performing well. Then I go to cancel. Tried calling... no response after 20 minutes. Tried online. I know they're one of these awful companies that doesn't give you the option of cancelling directly online. I was able to a human on online chat after another 15 minutes. That did very little good, as she couldn't cancel the account either. After a total of 1 hour 12 minutes, she tells me someone will call within 24 hours. I might have at least found the hack for that... I described how I was on the BBB site filing a complaint (well, actually a review, but whatever). That seemed to press the right button... I got a call in 4 minutes. So I guess it didn't really take 24 hours after all. I did, finally, get them to cancel. Avoid this. If any other ISP works at your house, use them.