ComplaintsforNorth Shore Agency, LLC

• Initial Complaint

  05/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is the exact complaint I see from another customer: a charge of $12.97 for a magazine subscription that I did not order. Supposedly for Harpers Magazine.NSA account ********

  Business response

  05/21/2024

  Hello,
  
  SRA Associates takes consumer complaints seriously. After reviewing the complaint SRA Associates has provided the attached response.
  
  Should the consumer or the BBB have any further questions please do not hesitate to contact me.
  
  ************************* | *************************************************

• Initial Complaint

  05/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  North Shore Agency has contacted me about a debt collection on a magazine subscription that I never signed up for. They claim the creditor is "HARPERS MAGAZINE", provided some account numbers, and said I owed $12.97. I tried calling them on the phone number provided on the letter, waited on hold for several minutes, before the call was dropped on the other end. I am concerned that I may be the target of a scam.

  Business response

  05/17/2024

  Hello,
  
  SRA Associates takes consumer complaints seriously. After reviewing the complaint SRA Associates has provided the attached response.
  
  Should the consumer or the BBB have any further questions please do not hesitate to contact me.
  
  ************************* | *************************************************

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This credit agency, North Shore agency has been sending me threatening letters regarding product that I never ordered from Crepe Erase. When I received the product, I called them because I needed to return it. They were charging me $317.62. They said the only way I could return it is if they sent me a label via snail mail. When I got the label, I have fixed it to the box and returned it. I have documentation. This company Crepe Erase uses illegal marketing tactics. Without a customer knowing they set you up for a subscription service. When I saw that immediately, I called them and told them I have not subscribed to anything. They sent me the product anyway. I returned the product and owe them nothing but they keep sending me these threatening letters and there's no one at either of the phone numbers on this letter that will talk with you. It's simply not an option.

  Business response

  04/16/2024

  Hello,
  
  ************** takes consumer complaints seriously. After reviewing the complaint ************** has provided the attached response.
  
  Should the consumer or the BBB have any further questions please do not hesitate to contact me.
  
  ************************* | **************** Representative
  **************

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  *** North Shore Agency Fake debt collection on a magazine subscription that I never signed up for.Creditor: HARPERS MAGAZINE CRED ACCT: ********** *** ACCT: ******** TOTAL DUE: $12.97 How do I get rid of this and have it NOT affect my credit score.Thank you ****

  Business response

  02/14/2024

  Hello,
  
  ************** takes consumer complaints seriously. After reviewing the complaint ************** has provided the attached response.
  
  Should the consumer or the BBB have any further questions please do not hesitate to contact me.
  
  ************************;

  Customer Service Representative

  **************

• Initial Complaint

  01/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My elderly mother continues to receive letters from North Shore Agency saying they are a debt collection agency and she owes a certain dollar amount for (they don't list what was supposedly bought). The creditor is listed as Publishers Clearing House. Attempts were made to call the agency and find out what the charges were for and every time a call was made it went to an automated message and then hung up. The Creditor Account # is always the same but every letter my mother receives, her account # is always different. I am concerned that this is a scam but I/she doesn't want to have problems with creditors or debt collection agencies. Can you advise if this company listed as being at ****************************************************** is legitimate? We are unable to verify what she possibly has bought and if these statements actually need to be paid. We are unable to reach anyone by phone to speak to them. Thanks!

  Business response

  01/31/2024

  Hello,
  
  ************** takes consumer complaints seriously. After reviewing the complaint ************** has provided the attached response.
  
  Should the consumer or the BBB have any further questions please do not hesitate to contact me.
  
  *************************

  Customer Service Representative

  **************

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a letter from North Shore Agency saying they are a debt collection agency and I owe $16.00 for ***************** I never signed up for this magazine. I attempted to call the agency and dispute the charges and all five times I called it went to an automated message and then hung up on me. I googled them to dispute via website and it does not pull up a legitimate website. I am concerned that this is a scam but I don't want to have problems with creditors or debt collection agencies.

  Business response

  11/29/2023

  Hello,
  
  ************** takes consumer complaints seriously. After reviewing the complaint ************** has provided the attached response.
  
  Should the consumer or the BBB have any further questions please do not hesitate to contact me.
  
  *****************
  Compliance Manager
  **************

• Initial Complaint

  08/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  North Shore Agency and SRA are attempting to collect a debt from a minor which is in direct violation of FDPCA. The agency has attempted to contact my 12 yr old son with incomplete spelling of his full name via a letter about some magazine. Upon reaching out to them their number included on the letter rings for approx 7 minutes then hangs up on you. When contacting *****, director of operations at SRA, she decided to change the address "so I wouldnt receive communications anymore". That does nothing to the debt... but due to her unwillingness to speak with me (she hung up on me multiple times and even blocled one of my phone numbers, how *********************, are you 8?), I have no debt verification, or access to the status of the collection. One of the rudest and most unprofessionally scam artists I've ever talked to, especially considering they are in direct violation of FDPCA.

  Business response

  08/22/2023

  Hello,

  ************** takes consumer complaints seriously. After reviewing the complaint ************** has provided the attached response. 

  Should the consumer or the BBB have any further questions please do not hesitate to contact me. 

  *****************;

  Compliance Manager

  **************

  Customer response

  08/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The ease with which SRAs employees lie is impressive, but I expected more integrity from their compliance officer than to falsify records. The fact that ************** has misrepresented our interactions and falsified statements is simply unacceptable! I communicated with SRA employees, answering all of the identity verification questions asked of me including but not limited to, my zipcode, the account number, the account name (that provides triangulation, acceptable verification by most standards) and advised that the individual you were trying to reach is a minor and SRA representatives would not be permitted to speak with them but could address me as his guardian. SRA associates requested my name to which she was informed of the same thing Ill inform you of: You do not need my information! Because honestly, I trust SRA with my information as much as I trust a Nigerian Prince with my bank account information so, NO! I am not Identifying myself to some halfwit phone jockey thats going to sell my data to next scumbag highest bidder (youre familiar with being among the parasitic leaches patiently waiting to suckle the teet of a rotten w**** whos giving it away, after all, its how SRA acquires their accounts, right?).
  We should really focus on the dishonesty though and the main reason for not resolving this issue. SRAs director of operations, *****, advised they sent the bill to the wrong address, you are advising that you did in-fact try to collect a debt from a minor, attempting to contact them directly. Which is it? I mean ***** boy, I appreciate you cancelling the account but why lie? If youre telling the truth, then SRA violated FDCPA and should clearly have fines imposed and have an upstanding compliance officer that self-reports to the proper agency. If ***** was telling the truth, then you do not value your consumers data as much as you state in your last BBB communication since you sent me someone elses financial information, seems like youd be liable for a breach of some sort there, right *** ********** officer? And before you try to lie more, lets remember that I advised your associates that they were speaking with someone in a single party state, you know what that is, right? It means I have audio recordings verifying everything stated here and your dishonest practices.
   While we are on the topic of falsifying records, would you like to correct your statement about receiving a request from S**** ****n? I never once identified, nor signed the signature line of that email identifying myself, (see my earlier statement about how much I trust SRAs integritydo you really think I would have identified myself) so that is blatant falsifying of records. Records that you reported and attested to as true now Im not sure what kind of penalties should be imposed here since you willingly did so to a govt entity, but Im sure we can get someone to look into it.
  What you could have stated is that you received communication from the email address ******************* but to falsely misrepresent that Identified myself in such communication is simply wrong and an inaccurate assumption you interjected into the narrative. Please dont do that!
  In closing, I appreciate the cancelation of the fraudulent claim you were trying to collect from a minor,especially since such activities are ILLEGAL. However, I still see your industry as the lowest form of life that refuse to do any real work but rather licks crumbs from the boots of those who are productive members of society. I really hope one day SRA can find some form of integrity, discover what honesty is, and fire that b**** *****. You really need some sort of policy in place for when you f*** up this bad, but I wouldnt expect anyone at this company to have that much intelligence.
  ***** boy,
  I would wish you well, but that would be a lie  
  - *see honesty, its not that hard. Ya ought to try it sometime*.      

   In order for the BBB to appropriately process your response, you MUST answer the question above.

  Have the day you deserve,
  ** **
  
  
  
  
   
  

• Initial Complaint

  06/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I received statements from a magazine that I never subsribed to and actually never heard of and never received said magazine. I ignored the statements because I did not order them. Then on June 4th 2023 I received a letter from North Shore Agency.I tried calling cannot get them to answer the phone. I have no idea what this is about and it is rather scary. I tried to reach them on the internet with no luck there also.Please help me get this resolved. I do not want my credit report ruined for something I never did.Thank you

  Business response

  06/08/2023

  Good Morning,

  After conducting an investigation into the consumer's complaint ************** (a service provider for **** has provided the attached response. 

  If the BBB or consumer have any further questions or concerns please feel free to contact me. 

  Sincerely, 

  *****************

  Compliance Manager 

  **************

  **************

  ***************************

  Customer response

  06/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  10/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The agency's website is down and their pay by phone system is also down. They are collecting debt but not providing the debtor a means of paying.Also, the Upload button on the ******* website on the same page as this form is not working on Safari. I have supporting documents but I'm unable to upload them.

  Business response

  10/17/2022

  Good Morning,

   

  ************** DBA North Shore Agency would like more information to review this complaint. We would like to help the consumer however we are not showing any accounts in our system under the complainant's name with the address listed. 

   

  Unfortunately, we are limited in providing information to a third party and therefore cannot release details on this matter to anyone other then the account holder. 

   

  Sincerely,

   

  *****************

  Compliance Manager

  ************** DBA North Shore Agency

• Initial Complaint

  07/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am attempting to pay a collection through North Shore Agency. They billed my account (then money us already been taken by this business) they will not send me a confirmation email and my account is still showing as owing. I have been trying to contact via email and via phone call and neither has been returned in any way. I have attached photos to provide proof that I have intact reached out to this agency privately already.

  Business response

  07/29/2022

  Please see attached SRA Response Letter for formal response and please see attached Release of Debt Letter for the consumer. 

  Dear ********************,
  
       We are in receipt of your recent communication to our office dated July 28, 2022. **************, DBA North Shore Agency (SRA) takes every notification from consumers seriously. Therefore, upon receipt of ****** ************ (consumer) concerns, we conducted an investigation and came to the following conclusions:
  
  1)The account was placed from *********************** (client) with *** for collection on June 10, 2022 in the amount of $79.85.
  2)On June 13, 2022 SRA sent the consumer an initial validation notice. 
  3)On July 26, 2022 we received a payment in the amount of $79.85 and applied it to the balance owed on the account. 
  4)On July 27, 2022 we received the subject BBB complaint. 
  
  The consumer paid the account and therefore has no current obligation to the creditor, ***********************, for this account. We apologize for any inconvenience the consumer endured while attempting to obtain the information they requested. As long as a valid email address is provided when making a payment the consumer will receive an electronic receipt for electronic payments made to our office. We suggest the consumer check their spam or blocked folder as sometimes these email receipts are routed there unknowingly. We have also attached a letter showing the consumer has satisfied this account with our office. Lastly, we are respectfully requesting that this complaint be considered resolved based upon the aforementioned illustration of our handling of this matter.
  
  Should you require any further information relative to this matter, please feel free to reach out to me at your convenience.
  
  
  
  Sincerely,
  
  *****************
  
  *****************| Compliance Manager
  
  

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩