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Business Profile

Credit Card Processing Services

National Bankcard, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for National Bankcard, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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National Bankcard, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This incident occurred on March 1, 2025 on the web and involves misrepresentation and the collection of my personal and sensitive information. The following e-mail has been sent to the company. No response as ******: National BankCard, Inc., and its representative Ms. *********** ************************************************** ******************** and National BankCard,Please immediately cancel my application. I was applying for a ****** account and without realizing it, your company's application form popped up on my screen, I filled out the form thinking it was for ******. I am very concerned as this application form, which was mistakenly sent to you contains very private and sensitive information including my date of birth, social security number, and banking information. The Better Business Bureau might be interested in knowing that your company is doing business in this very underhanded fashion. How can I be guaranteed that my private information has been removed from your company's records and my application form has been canceled? Please note, that your company has absolutely no permission nor has any right to use my personal information in any way or manner whatsoever! Please let me know exactly when and how my application has been canceled and how my personal, sensitive information has been removed from your company's records and never forwarded anywhere else. Thank you for your immediate action in correcting this situation.******** ***************

      Business Response

      Date: 03/04/2025

      This lead called us today to say they made this BBB review in error. We in no way claim to be affiliated with ****** in any of our ads. We have also erased all information about this lead from our system.

      Customer Answer

      Date: 03/11/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
      The matter has been resolved would like to withdraw the complaint. 

      ******** ***************



       

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      National Bankcard is a criminal organization. They are simply Liars and Thieves. Nothing they say is real. Hidden charges everywhere. I want to warn everyone about this company. Everyone Beware...

      Business Response

      Date: 03/04/2025

      This merchant processed transactions with our service for 12 months. They processed every month for a year. This merchant was charged a total of $1,278.67 over 12 months. We emailed to this merchant all of their processing statements for the past 12 months. The fees that they were charged accounted for the processing rates and fees that they agreed to on their application signed on 12.06.2023. We offered this merchant a $400.00 refund as a courtesy but they refused it. They were never charged the $2500.00 they claimed in their review. If the merchant would like to discuss another refund they can call us at **************.

      Customer Answer

      Date: 03/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved .

       

       I have tried to come to an agreement but National Bankcard is insisting that I remove the complaint. They will not resolve this matter unless it looks like it never was filed. As I have also found dealing with this company,they say one thing and do another. I believe that other people and businesses need to know the truth about this company. National Bankcard is a predatory company. 

      ****** ********





       

    • Initial Complaint

      Date:01/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to fill out form started doing research on them they sent me a thing back saying all done and sign they already stored all my information I hope I didnt just get scammed

      Business Response

      Date: 01/28/2025

      This merchant entered in their information into our website and filled out a preliminary application. We called and emailed the merchant it to inquire if they would like to complete their application. We have been unable to reach the merchant. We have deleted all of their contact information from our system.

    • Initial Complaint

      Date:12/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up to use national bank card for $14.99 a month after the first use of only using $70 national bank card actually took 36 of those dollars for themselves at that time. I realize that they were not charging me the agreed-upon monthly charge so I canceled my service with them on October 11. I filled out the proper form however they continued to take money out of my account which increased each month with the highest amount being $127.95 as recently as December 2. I contacted the company who just continued to gather more information for me confirm that yes they received my cancellation form. Yes, they received the terminal and that they were going to have it escalated.

      Business Response

      Date: 12/23/2024

      Merchant's account has been closed and refunded $146.94. We apologize for any inconvenience this has caused.

      Customer Answer

      Date: 12/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ******



       

    • Initial Complaint

      Date:10/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the practice cancelled our agreement with National Bankcard on 8/14/24 due to their lack of providing the proper equipment as promised and incompetent customer service representatives. After receiving confirmation that our contract was termed on 8/14/24 they continued to charge us monthly fees and was advised today that the account was not closed as requested on 8/14/24. They gave no explanation and continue to deduct monthly fees despite the contract being cancelled on 8/14/24. After finally being transferred to ****** -a supervisor who advised that it will take up to 2 days after the next statement is released before the account will actually close and a refund request can be submitted which will take another 5 days. The company withdrew money from our account without consent and now will not fix the problem until it is convenient for them? This is unacceptable as the money should have never been deducted in the first place. The money should be refunded and the account closed today as this is their mistake. This company is awful and customer service is worse. I want the money refunded today and account closed!

      Customer Answer

      Date: 10/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *** ******



       

    • Initial Complaint

      Date:08/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently engaged with National Bankcard, following their promise to provide my business with a POS system. During the initial consultation, their representative assured me that the system would be delivered and set up promptly once I provided the necessary information.So they steal the information and ignore after they collect all the info

      Business Response

      Date: 08/28/2024

      This merchant was setup with a Dejavoo Z11 Credit Card Terminal and is now ready to begin processing.

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a account with them had a machine and I trun it in now all I want is my money 150.00$ back and every time I call they put me on hold or switch me from phone to phone

      Business Response

      Date: 08/28/2024

      The refund we originally sent for $150 rejected. We resent the refund via ACH for the $150 and the refund went through and we confirmed with the merchant that they received it.

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** from National Bank has been continuously calling my cell phone and leaving voicemails several times a week for over three months. I have never inquired about their services, as I already have a merchant account that I am happy with. I am very annoyed and hope the company reads this and resolves the issue as soon as possible.

      Business Response

      Date: 07/16/2024

      ********'s contact information has been erased from our CRM and lead will not longer be contacted.

    • Initial Complaint

      Date:05/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with National Bank Card to process my credit card payments. They have been very misleading about the presentation of their fees. We agreed to pay no more than 4% per transaction with no monthly fee. For the last month, I realized the transactions amount to over 10% after the month of April this is unacceptable as the total fees and overdrafting of my bank account are over $142.95. This is theft and ripoff. They still advertise their service as the lowest in fees. Calling them they can't answer my question of why the fees are so much and direct me to another department that still has not refunded my funds.

      Business Response

      Date: 05/03/2024

      We refunded this merchant $142.95 in fees. The merchant was not charged 10% for fees. Instead the merchant's deposits were held by the risk department because the percentage of declined transactions the merchant processed through their terminal exceeded 20% of their total sales. The hold was released on the account as a courtesy and two overdraft charges were also refunded to the merchant.

      Customer Answer

      Date: 05/06/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

      Customer Answer

      Date: 05/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      They charge outrageous fees, hold your funds due to "risk" transactions which are not on our business, wont give a direct answer of when the funds will be deposited or why they have been held other than the "monthly fees" that I did not agree to in the first place.I have been told my funds would be released on May 10th in 24 hours. called on May 13th because funds were still not released and was told they don't know when I would get my money. 
      *****************************




       

      Business Response

      Date: 05/23/2024

      We refunded this merchant $142.95 in fees. The merchant was not charged 10% for fees. Instead the merchant's deposits were held by the risk department because the percentage of declined transactions the merchant processed through their terminal exceeded 20% of their total sales. The hold was released on the account as a courtesy and two overdraft charges were also refunded to the merchant. We additionally refunded the merchant another $78. ******** has received all funds.

    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told I could use my pgones NFC to process cards which was a lie. 2 weeks later i get a card reader in the mail. Lied about my phone being able to my phones nfc. I would have not used there service if i knew there was a totally differant external system needed used. Then no go ahead of yes i agree they remove 138 for my bank. No notice. Nor i have i ever used there service nor never will.

      Business Response

      Date: 05/16/2024

      This merchant was incorrectly billed $138.00. Fees have been refunded to the merchant. We apologize for the inconvenience this has caused.

    National Bankcard, Inc. is BBB Accredited.

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