ComplaintsforSarata Flowers
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered flowers for funeral in another state Sarata Florist received payment and thereafter contacted me stating they were unable to find a local florist to deliver and my money was refunded back to my account. As of today my money has not the last I checked was or has been deposited into my account. Also, July 8, 2024 Sarata sent another email stating it was a confirmation of refund. Again I checked the account this morning and it was not there. Once again I telephoned Sarata to inquire about my refund and the representative didnt like my reasoning nor my tone and became combative. Therefore, I informed him I intended to report there company because it shouldnt take 9 or 10 days from the first email that Sarata stated had been refunded . I want my money returned to the account they took it fromCustomer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
complaint # ******** money was refunded this morning to my account and thank you for your assistance
*************************
Initial Complaint
07/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered flowers for delivery. Credit card has been charged. Received an email indicating order was canceled and $ refunded, This has not happened. I googled and see that there are numerous complaints about this company. Would simply like my $ refunded,Customer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
07/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an online order to Sarata Florist in **********, ** on 6/12/24 in the amount of $61.04. On 6/13/24 I receive an email stating that my order has been cancelled and that my money would be refunded. Later on 6/13/24 I received another email stating that my $61.04 has been refunded. To date, nothing has been refunded. This appears to be a recurring theme based on what I see here on the BBB website.Business response
07/05/2024
Hello,
******************* ordered on June 13, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on July 3, 2024.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
Initial Complaint
07/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On may 14 I placed an order of flowers and some hrs later I received a message saying my order was cancelled and that I would get reimbursed. Waited some time and nothing. I have then called twice and I get the same response that its being processed and I would have my reimbursement in a few days and NOTHINGBusiness response
07/05/2024
Hello,
*********************** ordered on May 5, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on July 5, 2024.Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
07/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On May 27, 2024 I placed an order online for a flower arrangement. On the same day I received a email from ***************************, **************** Manager, canceling my order because they were unable to provide the flowers and stated a refund in the amount of $118.09 would go back to my **** card. After several requests no payment has been received. Requests were made on June 6th and June 24th. I have the e-mails , I don't know how to upload them.Business response
07/05/2024
Hello,
***************************** ordered on May 28, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on July 5, 2024.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Initial Complaint
07/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
June 19, 2024 Ordered flowers. Shortly after order was confirmed that day I received the email that they were unable to fulfill order and my money was refunded. It never was. Followed up with the business and on 6/29 received email from them saying again it was refunded. It is still not back in my account.Customer response
07/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered flowers from Sarata Florist 6-7-24, they took my money, then received email they couldn't deliver and would promptly make refund I have emailed 3x to them and they reply promptly they will get on it. Still as of 7-1-24 no refund.Business response
07/08/2024
Hello,
******************************* ordered on June 7, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on July 8, 2024.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
thank you company then sent refund.Thank you.
*******************************
Initial Complaint
07/01/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I ordered flowers from Sarata Flowers online .I thought it was a flower shop based in ***************,S.C I ordered flowers on June 5th,2024 in the amount of 62 .12. I got a email from them saying they couldn't fulfill the order but would send me a refund,so far that hasn't happened. I see now there are alot of complaints on this "business" . Thank you for any help you can offerCustomer response
07/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order for flowers on June 8, 2024. On June 9, I received an email from the company that my order was cancelled and I would receive a refund. On June 11, a charge went through for $68.65. I contacted customer service who said they would look into it. I reached out again a couple of weeks later and got the same response. It has now been nearly one month since I placed my order and have not received a refund, nor any product.Business response
07/08/2024
Hello,
************************* ordered on June 10, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on July 8, 2024.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered flowers..the company canceled the order, claimed they would issue a refund but never did. I called and was told refund would be received in a few days.Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
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Customer Complaints Summary
967 total complaints in the last 3 years.
967 complaints closed in the last 12 months.