ComplaintsforSarata Flowers
Online Retailer
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
ORDER# ******. ORDER WAS NOT FILLED, CREDIT CARD WAS CHARGED. CONTACTED *********************** AT SARATA ON MULTIPLE LOCATIONS FOR CREDIT. MY CREDIT CARD WAS CHARGED $88.21 ON 3/14/24. CREDIT WAS NEVER ISSUED.Business response
08/01/2024
Hello,
********************************* ordered on March 13, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on August 1, 2024.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you SO MUCH!!!
I did see the full credit today on my credit card.
I have been trying to work directly with Sarata since April, with absolutely no luck.
I am very grateful to the BBB for helping me get my money back.
In todays economy.EVERY ***** COUNTS!!
With many thanks,
*************************
Initial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
MERCHANT CANCELLED MY ORDER right after receiving it on July 8, 2024 and said they refunded my order #****** on July 8, 2024 for $63.22. Reason for Cancellation: They could not find a florist that could provide the flowers I ordered. After not receiving my refund I emailed them on July 13, 2024 and said I had not been refunded. ************************* responded she was actively working on it and my refund would be ASAP. I emailed them again on July 19, 2024 (now it is 11 days and no refund), asking where my refund was, and once again, ************************* responded they were working on it. No refund to my bank account as of July. 21, 2024Business response
08/02/2024
Hello,
*************************** ordered on July 8, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on July 23, 2024.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
08/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Like many of these complaints, I placed an order then received an email saying that they could not fulfill it and that a refund was issued on June 26. It is now July 18th and I have not received my refund. I have called multiple times and I keep getting the response if a few more days. Unacceptable!!Business response
08/01/2024
Hello,
*********************** ordered on June 26, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on July 19, 2024.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
07/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered flowers for my wife. The company took my money, canceled the order, left me without flowers, and didn't refund my money. Heartbreaking.Business response
08/01/2024
Hello,
******************************** ordered on July 13, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on August 1, 2024.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
07/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On June 28, 2024, I made an online order in the amount of $75.16. Subsequently, I received an email stated that the order was cancelled. However, my credit card was charged. Since then I have spoken to the company once and sent several emails. Each time, they indicated that I would receive a refund. As of July 18, 2024, I have not received a refund. I just would like to receive a refund.Business response
08/01/2024
Hello,
*************************** ordered on June 28, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on August 1, 2024.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
07/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 5/9/2024 an order was placed with Sarata Flowers for a Mothers Day floral arrangement. The oder was cancelled shortly after placing it with an email saying the money would be refunded. After several attempts through email and phone calls where the customer service agent ************************* states the money will be refunded within a few business days, the money has not been refunded as of 7/17/2024.Business response
08/01/2024
Hello,
***************************** ordered on May 9, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on August 1, 2024.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
07/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On July 13th I ordered flowers online for a friends funeral for July 15th, through Sarata Flowers. I received a confirmation via email. The next day I received a cancellation from Sarata saying the arrangement I ordered was not available and that my $49.64 would be refunded in 2-3 days. On the same day I received another email stating the refund was issued. The refund is not in my bank and I have not received my money back. I called Sarata today, and they said it will be however long the processing time takes. Then I read online about all the times this business has ripped people off. I want my money!I am sending photos of the emails I got from them and a photo of my bank account incoming money for Monday to show it has not been refunded.Business response
08/01/2024
Hello,
************************* ordered on July 14, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on August 1, 2024.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
The money was returned.
Sincerely,
*************************
Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered flowers for a funeral 2 days before the funeral. Sarata sent me an email the day of the funeral telling me they had canceled the order. I don't look at my email every day so I didn't even realize it till right before the funeral! I have emailed them three times for a refund, they responded with they are working on it. I just want my refund. Can you help me please?Customer response
07/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered flowers for a funeral on 7/13/24 at 12:57 pm. I received two emails at 1:27pm. One said my order was canceled because they couldn't find a local florist and the other said my order was refunded. I haven't received a refund as of 7/14/27.Customer response
07/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered flowers and they did not deliver contacted them on 6/19/2024 by email about the issue. On 620/2024 ask for a refund and I keep getting emails saying they are working on it. Have contacted them by email on 6/19, 6/20, 6/29, 7/3 and 7/13 still no refund. Havent been able to talk to anyone on the phone cause they just do not answer. This business is scamming peopleBusiness response
07/31/2024
Hello,
***************************** ordered on June 18, 2024.
Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
The customer received a full refund on July 31, 2024.
Please see the attached refund receipt directly from the bank.
We apologize for the inconvenience.
Sincerely,Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
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Customer Complaints Summary
1,210 total complaints in the last 3 years.
1,210 complaints closed in the last 12 months.