Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Newsday has been charging my credit card $30 a month for a year for a digital subscription I do not have

  Business Response

  Date: 05/01/2025

  We received a call from *** *********** on 4/30/25 inquiring on a charge on her credit card.  We searched for two different email addresses she provided with no results.  We located an account under the name of ******** *********** and the email address ***************************.  When we advised of this information, she explained that was her father's email address & he used her credit card upon signing up.  We reviewed the account and explained he started the account while reading an article on 6/18/2024.   The promotion he signed up for was 20 weeks for .25, rolling to 7.49 per week at the end of the promotional period if cancellation was not requested.  We did not get any request to cancel the subscription until 4/30/25 when *** *********** called in.  We have cancelled the account and refunded the remaining balance of $20.33.  We do not believe any further refund is due, as we provided a service which was utilized during the subscription period & the last pageview showing as 03/24/2025.

  Management attempted to follow up on 4/30/2025 and left a VM on the phone number *** *********** provided.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted newsday in October 2024 and December 2024, requesting they stop throwing packets of flyers onto my property. I was clear that I did not want any junk from newsday, their advertisers or associated companies/affiliates. (It took two calls and a threat of filing complaints.) HOWEVER, rather than actually stopping, they began mailing thick packets of flyers to my home address. I want it stopped. I don't know how else to ask these people to leave me alone. Nothing works.

  Business Response

  Date: 02/26/2025

  Contacted subscriber by leaving a VM requesting contact to discuss this matter.

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Newsday has not contacted me. I request an answer from newsday via BBB. 

   

   

   

  Newsday has not contacted me. I am requesting newsday answer this complaint through BBB.  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ***********
  
  
  
  
   
  

  Business Response

  Date: 02/27/2025

  As of January 9th, 2025, Newsday no longer publishes nor delivers the Hometown Shopper which includes your local grocery store circulars.  In reviewing your address in our files, you were not a Newsday subscriber, and therefore, the Hometown Shopper was delivered via the US ************** every week, with the exception of Holiday Weeks. During Holiday Weeks, Newsday carriers were delivering the Hometown Shopper.  Your address was not included in our delivery lists, and therefore should not have been received on these holiday weeks.  On 12/1/2024, we were notified that it was delivered and left on your driveway.  We sent a message to the Distribution Manager to have the carrier return and pick up the delivery.  
  
  As stated above, if you are still receiving these circulars, please contact your post office for further assistance.  As we understand, most grocery stores circulars are being delivered directly through the ****, but you can check with the local grocer as well.

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  According to the last two representatives from newsday I spoke to since having the flyers thrown onto my property, my information certainly was still in your system as I was a previous subscriber. It was finally removed in December 2024. Until then I also regularly received spam, pop-ups and **** mail from newsday requesting I resubscribe. I was a satisfied customer for years and had to cancel when you hired an aggressive, inappropriate delivery person. I will contact the post office again, but if they continue to tell me newsday is involved with this junk mail, I will continue to file complaints with the appropriate agencies. If not, thank you for your reply.

  ****** ***********
  
  
  
  
   
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ******. My email address is ****************** Id like to inform you that that your subscription ***** is a bunch of liers, thieves and cooks. November 20 I signed up for a subscription signed by mail. With a check for *****. On the subscription I wrote myself and my wife are both handicapped and the paper must be put up against door. I had to beg someone walking by the door to please help me get the paper as it was thrown to another apartment door. They never told me that it couldnt be delivered to the door. Five times I called that kept me on the phone 2 1/2 hours, then hung up. Fifth call they took the. call because they billed me an additional ***** dollars, they deposited it to a different account and ********************** didnt get. That dont smell good.the account number the deposited the check is ********. I wont stop

  Business Response

  Date: 02/20/2025

  Spoke to subscribers and issue was resolved to their satisfaction.

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS ANOTHER complaint against NEWSDAY - BECAUSE we FOUND THEM CHARGING US A 2nd TIME ON A 2nd CARD. After being SCAMMED by the Newsday Rep - when we told them WE NEVER GOT NOTICE $26 was doubled in only 10 months - and their rep *** Happy it *** Already Charged and Collected - with NO regard we had NO NOTICE..SHE SLIPPED and Said she had TWO EMAILS for us.We looked it up and FOUND IT. Yep a 2nd string of charges running concurrently - Must have happened when logging in or being prompted for a card, thinking it simply needed updating.The rep KNEW IT THE OTHER DAY - Slipped it.. and YEP - FOUND THE DOUBLE CHARGE SHE NEVER MENTIONED.STAY AWAY FROM ANY SUBSCRIPTION - WOULDNT BE SURPRISED IF IT GOES TO $100 a month. They are not keeping fees similar, for the year, or notifying of change.THEY OWE US NOW FOR TWO subscriptions. Sending info to the The ** for disreputable conduct unbecoming of a new organization.

  Business Response

  Date: 07/02/2024

  The 2nd subscription was created on January 17, 2024, with a promotion of $0.25 for 20 weeks, delivery began on 1/21/24.  At the end of the 20 weeks, the increased rate of 7.49 per week began.  there was 1 charge of $29.96 which occurred on 6/4/24 and paid for the 4 weeks from 6/9/24 - 7/7/24.  When ******************** contacted our office on 6/21/24, the Sunday delivery account was cancelled, and a FULL refund of $29.96 was issued (two refunds of $14.98 each).  We have no record of ******************** paying an additional $700 as stated in this complaint.  If he can provide proof of the said charges, we can investigate further.  *Please note, ******************** did have a digital account that he was paying for from ************** and this account was addressed on BBB Complaint #********.

   

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally subscribed so I could get access to an article for my son for school. That was May 5, 2023 "20 weeks for $1.00" which was canceled immediately as I didn't want the subscription. Sept 2023 I began to be charged $35.96. They tell you to go online to your account to cancel which I did and I received an error message telling me to call *************, NO ONE ever picks up. When you do Finally speak with someone after being on hold for well over 40 mins it's always "oh we have no record of you canceling, oh we have no record of you calling" I can't refund this month because it's past the collection date but I canceled it moving forward and you should not get charged again" Well that's a lie because I was charged $35.96 Oct, Nov, Dec, Jan, *********** (2x) in April and then May. And now June the price went up to $55.96!!! How many times do I need to call? Every month it's the same run around! They keep charging me, giving me the run around, not CANCELING a subscription I never wanted. They could look into my account and see I have not accessed it since May of 2023! It's just insanity, they are a scam and a bunch of thieves, I'm done being nice and trying to get my money back when they clearly have no desire to give it back to me. They just continue to lie, inconvenience me and steal money!

  Business Response

  Date: 07/02/2024

  Hello,

  *************************** (******) signed up when calling our customer service center on 5/3/2023.  Our cancellation process when the subscription was started back then would have required a phone call at the end of the 20-week introductory rate, which we do not have any record of receiving.  If ****************** went online to manage her account and clicked on the cancel button, she would have been provided both an email address as well as a phone # to contact.  We have checked our email system, and do not have any correspondence from this email address.  We did receive correspondence on 5/31/2024 requesting cancellation, as well as her claim that this was cancelled already.  We asked her to submit proof of the cancellation, which, to date, we have not received.  
  
  At the end of the 20-week introductory period,the rate increased to the next promotional rate and the account was charged $35.96 every 4 weeks for the next 10 months.  In June 2024 the next rate increase took effect, and the account was charged $55.96.  When ***************** contacted our call center on June 26th, we immediately cancelled the account and processed a refund of all monies currently on the account, $57.24.
  
  Total paid on this account: $416.56
  Total refunded to date: $-57.24
  Adjusted total paid on this account: $359.32
  
  As requested, we verified ****************** engagement level since the beginning of the subscription has been null. We spoke to ****************** on 6/27/24 and came to a mutual agreement of an additional refund of 2 monthly payments of $35.96, totaling $71.92.
  total refund provided = $127.88
  

• Initial Complaint

  Date:12/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up for Sunday delivery plus online access in 2018. After the promotional period, the cost was $15.93 every eight weeks. Since then, Newsday has increased the pricing without sending me a notification to $79.92 every 8 weeks. When I called to complain, they refused to make any amendments to the charges. This is not a good faith business practice, and the pricing is outrageous.

  Customer Answer

  Date: 01/15/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Newsday, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *********************************
  

  Business Response

  Date: 09/18/2024

  Complaint resolved.

  Business Response

  Date: 09/23/2024

  Contact was made with client and more research to follow.

  Business Response

  Date: 09/27/2024

  Spoke to client and this matter has been resolved.

  Customer Answer

  Date: 09/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *** ****************************************

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed the subscription period on two bills did not run concurrent but overlapped. Billing date 9-12-23 states the subscription period as 8-7-23 to 10-01-23. Then a bill dated 9-26-23 stated the subscription period as 7-25-23 to 9-18-23. I called and spoke to ***** in customer care at ********************** who said thats because we charge several times a year for things like the fun book. Instead of itemizing that there is a charge for these extras they just adjust the weeks your subscription is paid for. There on the back under the How to reach Newsday customer care in small print, 4 paragraphs down is a mention of something called premium day editions. You never see it on the bill side under account summary or account history. This is blatant bait and switch using the subscription period to hide the extra charge for something you dont ask for or sign up for. For the last year it appears I have unknowingly been paying for 6 extra premium day editions totaling $56.94

  Customer Answer

  Date: 10/27/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Newsday, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

  Business Response

  Date: 09/23/2024

  Complaint resolved

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  
  As far as I know there has not been a resolution and I have not heard from them about this. What proof do they have that the issue was resolved?
  
  
  
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  Sincerely,
  ****** ********

  Business Response

  Date: 10/07/2024

  Called and left VM requesting to contact me.

• Initial Complaint

  Date:08/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to a $1.00 trial subscription to a Newsday digital subscription in October 2022. I was dissatisfied with publication and cancelled my subscription. During a recent reconciliation of my **************** charges, I noticed recurring charges (7) starting March 7, 2023 for $27.96, totaling $196.72. During this period of time there were never any notice or receipt of charges. The fact that I cancelled the subscription and the Newsday not sending billing notices or receipts allowed these charges to continue unnoticed . I asked for a refund but Newsday subscription services declined. I see other complaints here on the BBB website regarding this issue. This is a subscription scam, if they were honest they would bill and provide a receipt of transaction.I wish for a refund of $ ******, that figure is minus the $1.00 that I agreed to.

  Business Response

  Date: 09/23/2024

  Contacted client and requested to contact me

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my ***** monthly subscription to digital access on October 16, 2022. I received confirmation of cancellation. November 8, 2022 I was charged again the full amount despite asking for no further charges. This is the second time this has happened. Last time I ate the cost.

  Customer Answer

  Date: 12/03/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Newsday, Inc. has been resolved.  Refund was issued but it should be noted that this is the second time this happened (I previously canceled a subscription and the continued charging me anyway) this business practive should be addressed as there are likely many others who have continued to be charged. 
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26,2022 I signed up for a Newsday trial and cancelled within a week. On October 11, 2022 I was charged a subscription fee of $27. 96. It is impossible to get a live person on the phone. I would like a refund and for my account to be cancelled.

  Customer Answer

  Date: 11/10/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Newsday, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

  Business Response

  Date: 09/17/2024

  This complaint was resolved on 10/16/22.

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************