ComplaintsforNewsday, Inc.
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
THIS IS ANOTHER complaint against NEWSDAY - BECAUSE we FOUND THEM CHARGING US A 2nd TIME ON A 2nd CARD. After being SCAMMED by the Newsday Rep - when we told them WE NEVER GOT NOTICE $26 was doubled in only 10 months - and their rep *** Happy it *** Already Charged and Collected - with NO regard we had NO NOTICE..SHE SLIPPED and Said she had TWO EMAILS for us.We looked it up and FOUND IT. Yep a 2nd string of charges running concurrently - Must have happened when logging in or being prompted for a card, thinking it simply needed updating.The rep KNEW IT THE OTHER DAY - Slipped it.. and YEP - FOUND THE DOUBLE CHARGE SHE NEVER MENTIONED.STAY AWAY FROM ANY SUBSCRIPTION - WOULDNT BE SURPRISED IF IT GOES TO $100 a month. They are not keeping fees similar, for the year, or notifying of change.THEY OWE US NOW FOR TWO subscriptions. Sending info to the The ** for disreputable conduct unbecoming of a new organization.Business response
07/02/2024
The 2nd subscription was created on January 17, 2024, with a promotion of $0.25 for 20 weeks, delivery began on 1/21/24. At the end of the 20 weeks, the increased rate of 7.49 per week began. there was 1 charge of $29.96 which occurred on 6/4/24 and paid for the 4 weeks from 6/9/24 - 7/7/24. When ******************** contacted our office on 6/21/24, the Sunday delivery account was cancelled, and a FULL refund of $29.96 was issued (two refunds of $14.98 each). We have no record of ******************** paying an additional $700 as stated in this complaint. If he can provide proof of the said charges, we can investigate further. *Please note, ******************** did have a digital account that he was paying for from ************** and this account was addressed on BBB Complaint #********.
Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I originally subscribed so I could get access to an article for my son for school. That was May 5, 2023 "20 weeks for $1.00" which was canceled immediately as I didn't want the subscription. Sept 2023 I began to be charged $35.96. They tell you to go online to your account to cancel which I did and I received an error message telling me to call *************, NO ONE ever picks up. When you do Finally speak with someone after being on hold for well over 40 mins it's always "oh we have no record of you canceling, oh we have no record of you calling" I can't refund this month because it's past the collection date but I canceled it moving forward and you should not get charged again" Well that's a lie because I was charged $35.96 Oct, Nov, Dec, Jan, *********** (2x) in April and then May. And now June the price went up to $55.96!!! How many times do I need to call? Every month it's the same run around! They keep charging me, giving me the run around, not CANCELING a subscription I never wanted. They could look into my account and see I have not accessed it since May of 2023! It's just insanity, they are a scam and a bunch of thieves, I'm done being nice and trying to get my money back when they clearly have no desire to give it back to me. They just continue to lie, inconvenience me and steal money!Business response
07/02/2024
Hello,
*************************** (******) signed up when calling our customer service center on 5/3/2023. Our cancellation process when the subscription was started back then would have required a phone call at the end of the 20-week introductory rate, which we do not have any record of receiving. If ****************** went online to manage her account and clicked on the cancel button, she would have been provided both an email address as well as a phone # to contact. We have checked our email system, and do not have any correspondence from this email address. We did receive correspondence on 5/31/2024 requesting cancellation, as well as her claim that this was cancelled already. We asked her to submit proof of the cancellation, which, to date, we have not received.
At the end of the 20-week introductory period,the rate increased to the next promotional rate and the account was charged $35.96 every 4 weeks for the next 10 months. In June 2024 the next rate increase took effect, and the account was charged $55.96. When ***************** contacted our call center on June 26th, we immediately cancelled the account and processed a refund of all monies currently on the account, $57.24.
Total paid on this account: $416.56
Total refunded to date: $-57.24
Adjusted total paid on this account: $359.32
As requested, we verified ****************** engagement level since the beginning of the subscription has been null. We spoke to ****************** on 6/27/24 and came to a mutual agreement of an additional refund of 2 monthly payments of $35.96, totaling $71.92.
total refund provided = $127.88Initial Complaint
12/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I originally signed up for Sunday delivery plus online access in 2018. After the promotional period, the cost was $15.93 every eight weeks. Since then, Newsday has increased the pricing without sending me a notification to $79.92 every 8 weeks. When I called to complain, they refused to make any amendments to the charges. This is not a good faith business practice, and the pricing is outrageous.Customer response
01/15/2024
Better Business Bureau:
At this time, I have not been contacted by Newsday, Inc. regarding complaint ID ********.
Sincerely,
*********************************Initial Complaint
10/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Newsday keeps sending me their paper and I do not want it I do not live on Long Island This is harrassmentInitial Complaint
06/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I tried the digital free trial subscription back in November of 2022 and cancelled last year before the timeframe ended. Then all of a sudden, I get hit with three sperate charges to my credit card in the last few weeks; 4/4/23, 5/16/23, and 5/30/23 for $35.96 each time. There is no way I would spend that kind of money on a digital subscription, which is why I cancelled. And it's not the first time I've had issues with Newsday. My credit card issuer is now looking at this as fraud. I never received an invoice or notification, they just started to charge me out of the blue. Turns out my credit card company said that my password was compromised, so I was most likely hacked. Still, buyer beware.Customer response
06/30/2023
Better Business Bureau:
At this time, I have not been contacted by Newsday, Inc. regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
12/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My account was charged a recurring monthly subscription to Newsday from Nov 21 till present which I did not authorize! I am 20 years old and don't even know what Newsday is! I called to inquire and the representative was rude and derogatory and hung up the phone on me. I was charged different amounts each month , some twice a month. I want a full refund since I did not authorize. This is a fraudulent transaction and criminal!Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I canceled my ***** monthly subscription to digital access on October 16, 2022. I received confirmation of cancellation. November 8, 2022 I was charged again the full amount despite asking for no further charges. This is the second time this has happened. Last time I ate the cost.Customer response
12/03/2022
Better Business Bureau:
At this time, my complaint, ID ******** regarding Newsday, Inc. has been resolved. Refund was issued but it should be noted that this is the second time this happened (I previously canceled a subscription and the continued charging me anyway) this business practive should be addressed as there are likely many others who have continued to be charged.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*******************************Initial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In August of 2022 my daughter went online in search of information for a school report. ****** led her to a ** Newsday article. Thinking the article might be helpful for her report she proceeded to check off whatever necessary to proceed. As it turned out, the article was not helpful and she did not use it.In October of 2022 while reviewing my credit card statement I discovered a charge from ** Newsday for $27.96. I was surprised because we do not receive Newsday newspapers nor do we read it online. I contacted Newsday and learned I had been charged $27.96 three times since August coming to $83.88. I was told my daughter must have agreed to a subscription without realizing it. I explained she is a minor and requested a refund $83.88. I was given a refund of $55.92. I do not believe I should be responsible for the remaining $27.96 and am requesting a refund of $27.96.Customer response
11/20/2022
Better Business Bureau:
At this time, I have not been contacted by Newsday, Inc. regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
10/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 26,2022 I signed up for a Newsday trial and cancelled within a week. On October 11, 2022 I was charged a subscription fee of $27. 96. It is impossible to get a live person on the phone. I would like a refund and for my account to be cancelled.Customer response
11/10/2022
Better Business Bureau:
At this time, I have not been contacted by Newsday, Inc. regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
09/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I feel like Newsday has predatory business practices in canceling of digital subscriptions. It has a cancel subscription button, but does not let you cancel without calling, thus leaving me with an open balance of $52.13.
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Customer Complaints Summary
28 total complaints in the last 3 years.
11 complaints closed in the last 12 months.