ComplaintsforFairfield Properties

• Initial Complaint

  09/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello,As per the attached, I sent in an application on 6/29/23 for an apartment at Fairfield Properties *********** property. There were no monetary figures discussed at this point nor agreed to in this application. I received a call from ************************* of Fairfield the following day, 6/30/23, asking that I pay a "refundable $400 deposit to hold the unit" while they scheduled a time for me to view the apartment. On July 5th I followed up with her as I had not heard back. On July 7th I requested a refund, as did my wife via email (I have that email as well) and we again didn't hear back. On July 9th I followed up with another Fairfield employee I had previously spoken to, ******, who told me he "sent the cancellation yesterday" and that it "would take roughly 30 days for a refund" At this time, 9/12/23, I have still not received a refund. I would like the $400 refunded as I never signed anything regarding a non refundable fee, I was verbally told the $400 I was paying to hold the unit was refundable, and I have it in writing that a cancellation was issued and I would be receiving a refund within 30 days.Thank you,***********************

  Customer response

  10/08/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Fairfield Properties has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My mom *********************** (age 85) sold her condo (*** ***************** In ********** **) in November 2022 because she went into an assisted living facility. I managed the sale of her condo. (My sister and I have the ***** of ******** and handle her affairs since she is unable to handle them herself.) Fairfield Properties owed my mom some money, and in addition they mistakenly took the maintenance fee from my mom for November 2022, in addition to getting the maintenance fee from the new buyer for November 2022. Fairfield properties owes my mom $594.34 which was to be mailed to my address (72 *******************************************************) They claim they mailed the check in December but I never received it. They now are not responding to emails from my real estate attorney, nor are they answering emails or returning phone calls from myself. My mom has a right to receive the money that is owed to her in a timely fashion. If your organization can help my mom receive the money that is owed to her it would be greatly appreciated. If you would like copies of emails, I can provide them. Thank you!

• Initial Complaint

  04/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I live in a condo in Long Island. I paid *** fee to Fairfield Properties which is dominant in Long Island for rental market and property management. Recently Fairfield Properties bank processing center changed its location from ** to FL. Usually Fairfield posts a statement on community website on the 20th monthly with the 15th next month as the deadline for the late fee. Fairfield Properties bank in FL claimed that they did not receive our ******** payment check and charged us 2 months *** fee plus $25 late fee on March *** fee. I argued that I paid the **** by online bank **** pay 2 days after they posted statement and our bank account was charged the *** fee on Feb 23. Fairfield chose a bank location farther away from ******** which created more possibility of lost checks from Long Island customers while it can afford to have a bank location in ********, and Fairfield should have part of responsibility. But the *** manager ************** stated on Mar 31, "Fairfield takes NO responsibility for the loss of the check. The matter of the loss is completely between yourself, the **** and your bank. Wit regard to the bounced check fee, it cannot be waived as it is charged by the bank and they do not waive these fees." I have to ask how he can be so sure the check was not lost or misplaced by Fairfield bank? I was also charged such a late fee in January this year. *** manager ************** claimed "the charge appears to be a late fee as payment was not received on time." It is a LIE. I have to request to remove the late fee with the evidence the bank check was already cleared before the deadline. Up to now they insisted if I stop the payment on the lost check which was not delivered after more than 8 weeks, their bank will charge us a bank fee if the check was found later. But my Bank already charged us twice for the Feb *** fee and I have to stop the payment on the check to get the money back. I ask refund the late fee and no bank fee after we stop the payment on the check. Tks.

  Customer response

  05/31/2022

  Better Business Bureau:
  
  
  
  Thank you so much your your message. I did not receive any message from the company. Previously HOA manager *********************** stated in his email that the board would discuss the refund in the end of last month. So far I did not get any response or refund.
  
  I would like to let you know one more thing. Several days ago I received a letter from ************** which stated HOA would tow our car at our expenses as our car was parked at one place for too long time and our car registration is expired (our car registration is Not expired as a matter of fact). He mailed the letter on May 11 and asked us to remove the car before May 23. Fortunately I checked my mail box in time. Car towing is a expensive matter and He did not give us at least 2 weeks after the letter delivery, not to mention twice notice would be more proper. I really do not understand how he could be so unreasonable as a manager. I doubt he has basic integrity.
  
  
  Thank you!
  ****
  

  
  

  
  

• Initial Complaint

  02/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 01/20/22, I reachout to fairfield leasing agent in ***********************, *****,**.Intitially i asked her for February 2022 move-in. But she told me that i will get an apartment #*** by 1st week of march. I agreed to her on that apartment and paid deposit $420 with the application. This deposit supposed to deduct from rent.After that she called me and told apt #*** is not available and showed me apartment #*** which i did not like. So She put me on waitlist.After 2 days she called me and told me apartment in building #2 which will be available in MAy 2022. I was not sure i can managed or not. But this long wait time is not good for me as i need proof of residential for my work. I dropped the plan to move ahead with this property. So i requested my $420 in refund. Now I am not getting proper answer from leasing agent or their phone numbers.

  Business response

  02/03/2022

  
  
  Please be aware that the State has informed us that some ERAP accounts have been overpaid. An audit is being performed on all ERAP receipts.  If you currently see an adjustment on your account, this is an ESTIMATE pending confirmation from the State. Once confirmation is received your account will be adjusted accordingly and you will be notified.  We appreciate  your patience is this matter. 
   
  

• Initial Complaint

  12/28/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I submitted an application to rent an apartment from Fairfield, along with a $400 good faith deposit, on 6/23/21 after they made multiple false representations that I would see the apartment before signing the lease. They then sent me a lease riddled with blank spaces, which included a provision that I accepted the apartment "as is" and pressured me to sign the lease and submit the rest of the deposit, over seven weeks prior to their "projected" move-in date, without correcting the defects or allowing me to see the apartment. They had mentioned renovations, but those were not in the lease, and I wanted confirmation that they would occur. I told them I would not sign a lease that contained blanks and warranted that I had seen the apartment and inspected the appliances, etc. without having ever even stepped foot in the apartment or seen a single photo of it. It was my first time renting from a complex, I was in a bind as my prior landlady had sold the house I was living in and I had to be out by the end of the month, and I am a student, and they tried to take advantage of all of that by pressuring me to sign a lease for an apartment I had not seen. I made many good faith attempts to see the apartment or reach an agreement with them, and was met with continued denial and told they would have to cancel my application and place me on a waitlist. Because they were the ones who were being difficult & evasive, and they were the ones cancelling my application, I expected that they would refund my $400 deposit. They did not. They relisted the apartment for more money and they have continually ignored my attempts at retrieving a refund from them. I wanted to ***, but I am a student, and the court dates/times all conflicted with my class schedule. I am at an impasse and simply want my money back, as $400 is a lot to lose when you have a limited income. The way this company has ignored me is unprofessional and in bad faith. To this day I haven't seen a photo of the apartment.

  Business response

  01/19/2022

  Check was sent out for $400 

  Customer response

  01/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  09/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I am trying to get my security deposit back from Fairfield Propertys this is a common thing that they do is keep your security deposit. I have called them for over 3 months and yet to hear anything. I have moved out on 6/1/21 for the reason is that they had a mouse problem and they did nothing about it. It was so bad I called my own extermiter many times I would say at least 4 times at over $500.00 a time. It was so bad that my special needs son saw a mouse running across his stove and found a dead mouse in his shoe, I have complained they did nothing. I had to move out and in ************** law states you cant hold someone security deposit for no more than 3 weeks we are past that now. All I get is excuses or they hang up on me or never call me back this is very common with them this is not the first time they did this and if they are not stopped they will keep on doing this. I would like to get my security deposit back if you can help me with this I would appreciate it

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩