Complaints

• Initial Complaint

  12/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On or about 8/12/24, I contacted Fairfield Knolls in *********** to inquire about a rental. The advertisement on their website promoted 1 month free rent, and I was told this would apply to the unit I was moving into, as long as I moved in by 10/1/24. I submitted all the required paper work and lease agreement. On 9/23/24 I met with management and submitted first months rent payment. I asked how the month free rent worked, and I was told it could not be applied to the first months rent, but can be applied to the second months rent, or there after. I was told there would be a credit for the free month on their portal. I picked up the keys and moved in on 10/1/24. I assumed that the free rent could be applied to November, and called because I did not see a credit on the portal. I was then told that according to "corporate" the promotion only applied to "lower units." As this was not what I was promised initially, I send a letter to the corporate office explaining the situation. I was never contacted, and it was bounced back to management. I was told "sorry." Fairfields website has since changed to free rent for lower units only. I am asking to be credited in the amount of $3517.75, which includes the rent charge for $3495. , plus a $22.75 late fee.

  Business response

  12/31/2024

  The special offered at the time of application was for move-in by date of 9/1/24 however as a courtesy to the applicant-resident we have applied one-month free rent $3495 to their resident account. There are no late fees applied at all to the resident account.

  Customer response

  01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ******
  
  
  
   
  
  

• Initial Complaint

  09/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello,As per the attached, I sent in an application on 6/29/23 for an apartment at Fairfield Properties *********** property. There were no monetary figures discussed at this point nor agreed to in this application. I received a call from ************************* of Fairfield the following day, 6/30/23, asking that I pay a "refundable $400 deposit to hold the unit" while they scheduled a time for me to view the apartment. On July 5th I followed up with her as I had not heard back. On July 7th I requested a refund, as did my wife via email (I have that email as well) and we again didn't hear back. On July 9th I followed up with another Fairfield employee I had previously spoken to, ******, who told me he "sent the cancellation yesterday" and that it "would take roughly 30 days for a refund" At this time, 9/12/23, I have still not received a refund. I would like the $400 refunded as I never signed anything regarding a non refundable fee, I was verbally told the $400 I was paying to hold the unit was refundable, and I have it in writing that a cancellation was issued and I would be receiving a refund within 30 days.Thank you,***********************

  Customer response

  10/08/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Fairfield Properties has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My mom *********************** (age 85) sold her condo (*** ***************** In ********** **) in November 2022 because she went into an assisted living facility. I managed the sale of her condo. (My sister and I have the ***** of ******** and handle her affairs since she is unable to handle them herself.) Fairfield Properties owed my mom some money, and in addition they mistakenly took the maintenance fee from my mom for November 2022, in addition to getting the maintenance fee from the new buyer for November 2022. Fairfield properties owes my mom $594.34 which was to be mailed to my address (72 *******************************************************) They claim they mailed the check in December but I never received it. They now are not responding to emails from my real estate attorney, nor are they answering emails or returning phone calls from myself. My mom has a right to receive the money that is owed to her in a timely fashion. If your organization can help my mom receive the money that is owed to her it would be greatly appreciated. If you would like copies of emails, I can provide them. Thank you!

• Initial Complaint

  04/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I live in a condo in Long Island. I paid *** fee to Fairfield Properties which is dominant in Long Island for rental market and property management. Recently Fairfield Properties bank processing center changed its location from ** to FL. Usually Fairfield posts a statement on community website on the 20th monthly with the 15th next month as the deadline for the late fee. Fairfield Properties bank in FL claimed that they did not receive our ******** payment check and charged us 2 months *** fee plus $25 late fee on March *** fee. I argued that I paid the **** by online bank **** pay 2 days after they posted statement and our bank account was charged the *** fee on Feb 23. Fairfield chose a bank location farther away from ******** which created more possibility of lost checks from Long Island customers while it can afford to have a bank location in ********, and Fairfield should have part of responsibility. But the *** manager ************** stated on Mar 31, "Fairfield takes NO responsibility for the loss of the check. The matter of the loss is completely between yourself, the **** and your bank. Wit regard to the bounced check fee, it cannot be waived as it is charged by the bank and they do not waive these fees." I have to ask how he can be so sure the check was not lost or misplaced by Fairfield bank? I was also charged such a late fee in January this year. *** manager ************** claimed "the charge appears to be a late fee as payment was not received on time." It is a LIE. I have to request to remove the late fee with the evidence the bank check was already cleared before the deadline. Up to now they insisted if I stop the payment on the lost check which was not delivered after more than 8 weeks, their bank will charge us a bank fee if the check was found later. But my Bank already charged us twice for the Feb *** fee and I have to stop the payment on the check to get the money back. I ask refund the late fee and no bank fee after we stop the payment on the check. Tks.

  Customer response

  05/31/2022

  Better Business Bureau:
  
  
  
  Thank you so much your your message. I did not receive any message from the company. Previously HOA manager *********************** stated in his email that the board would discuss the refund in the end of last month. So far I did not get any response or refund.
  
  I would like to let you know one more thing. Several days ago I received a letter from ************** which stated HOA would tow our car at our expenses as our car was parked at one place for too long time and our car registration is expired (our car registration is Not expired as a matter of fact). He mailed the letter on May 11 and asked us to remove the car before May 23. Fortunately I checked my mail box in time. Car towing is a expensive matter and He did not give us at least 2 weeks after the letter delivery, not to mention twice notice would be more proper. I really do not understand how he could be so unreasonable as a manager. I doubt he has basic integrity.
  
  
  Thank you!
  ****
  

  
  

  
  

• Initial Complaint

  02/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 01/20/22, I reachout to fairfield leasing agent in ***********************, *****,**.Intitially i asked her for February 2022 move-in. But she told me that i will get an apartment #*** by 1st week of march. I agreed to her on that apartment and paid deposit $420 with the application. This deposit supposed to deduct from rent.After that she called me and told apt #*** is not available and showed me apartment #*** which i did not like. So She put me on waitlist.After 2 days she called me and told me apartment in building #2 which will be available in MAy 2022. I was not sure i can managed or not. But this long wait time is not good for me as i need proof of residential for my work. I dropped the plan to move ahead with this property. So i requested my $420 in refund. Now I am not getting proper answer from leasing agent or their phone numbers.

  Business response

  02/03/2022

  
  
  Please be aware that the State has informed us that some ERAP accounts have been overpaid. An audit is being performed on all ERAP receipts.  If you currently see an adjustment on your account, this is an ESTIMATE pending confirmation from the State. Once confirmation is received your account will be adjusted accordingly and you will be notified.  We appreciate  your patience is this matter. 
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩