Reviews

Review Details

• Review fromTiffany A

  Date: 04/09/2025

  1 star
  I had to order custom envelopes. This company was super slow with responses. I talked to 5 different people when trying to get the order done. It was going to be pricey, but thought.. it'll be ok. It was not. They kept changing the size of the envelopes and when I would approve the updated quote, it would kick back to a different size. Everytime I talked to someone I was assured, "Oh it will only take a few days to get it fixed.." This went on for many, many days. Although the customer service agents were polite, issues were never resolved. I didn't order anything crazy, just a different size. That was it. I custom ordered ***** (the min. for a custom order), it was almost like they didn't understand the term "custom". They also enforce a 20% variance policy. If THEY make up to ***** extra, YOU have to pay for it. So I have to pay if they make a mistake. You agree to this or they won't do business with you. The hassle was too much. Envelopes.com is not worth it. Shop elsewhere.

• Review fromCassie S

  Date: 12/25/2024

  1 star
  I will get in line with wishing I had looked further into this companys reviews prior to placing my order. I am 2 1/2 weeks into waiting on an order from them that was part of Christmas gifts. Attempts to contact customer service are routed to a Bot that gives the same response each time, that the order has shipped. I finally reached a live person who told me it will be 4-5 days for my issue to be reviewed and someone will get back with me. Very poor customer service and I will not be ordering from them again. Hoping my order shows up at some point and if not very doubtful I will see a refund.

• Review fromMaritza S

  Date: 11/24/2024

  2 stars
  I ordered some envelopes and then wanted to cancel my order. I started a conversation with online customer service and instead of cancelling my order they said they did a request for cancellation and it had to be approved. Later that day, instead of getting a cancellation email, I got an email that my envelopes had shipped. They at least eventually did arrive, but I would have rather had them cancelled.

• Review fromSarah K

  Date: 09/17/2024

  1 star
  Our order never arrived. We called at least 4 times and were told that we would get a call back that day and no one ever reached out. They give you no tracking info for the order and the customer service team does absolutely nothing to help, they are all reading off of the same script. I am trying to get a refund and no one will contact me. Buyers beware, this is likely a scam site.

• Review fromJill K

  Date: 02/16/2024

  1 star
  The website was not working. I used their chat function which said "We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly." I tried calling. No one answered and I couldn't leave a message because every mailbox was full. I finally was able to chat with someone. We had a very large budget for envelopes and I needed to make a custom order. The chat bot said, "I've sent your request for a manager, you can expect their call back within ***** business hours." 1-2 days just to place an order with this company! I contacted Vista Print and had the envelopes ordered within 5 minutes. I think this company is going out of business. Don't waste your time. Here are better places: VistaPrint, 123Print, Staples, Business Envelopes, and GotPrint.

• Review fromHaley B

  Date: 12/12/2023

  1 star
  I used this company for a custom envelope order two years ago, and they blew my project schedule and blamed me for the timing delay. It added a ton of stress to the project, and I barely got it out on time. I swore I wouldn't use them again, but two years later, I thought, "maybe things have changed. I have a little cushion in my schedule, it will be okay." Nope. I placed my order on 11/17. After proofs were approved 2 days later, I was given a ship date of 12/6. That day came and went with no communication. I tried twice to get answers via customer service chat (the only option available for communication). My order dashboard status never changed from "Processing," so that was not a source of information. Finally, 4 days later, I got someone on chat to tell me the order hadn't shipped and was still being printed. They hedged and claimed it would probably ship that day. The next day, it still hadn't shipped and after another half hour trying to get to someone, they said there were problems and that they wouldn't ship that day either, and wouldn't give me a new ship date. So 6 days after it was supposed to ship, I was basically told to just sit tight without any information. The chat operator was always "waiting for response from the printing team," and always pushing you toward letting them reply to you via email--then they blow you off or take at least hours to respond. I've finally requested to cancel the order, and am going to just cut my losses and go buy plain white envelopes and make a rubber stamp. I've lost hundreds of dollars in custom illustration and design costs and time, but I can't waste any more of my life trying to get answers and a product out of this company. Ridiculous. Order at your own risk.

• Review fromJennifer B

  Date: 12/22/2022

  1 star
  I placed an order on Oct. 31st for plain envelopes (no printing) and was told 1-2 weeks delay due to the item being out of stock. Waited 3 weeks before contacting customer service via email. No response. With the holiday season approaching, I needed the envelopes and tried contacting via online chat and then phone... and then email again. No response to online chat and never got to speak to a rep on the phone (on hold for 30+ minutes). I finally called the number of the person who signed off in the only email I got (informing me about the 1-2 week delay): I was shocked when someone actually answered the phone. She was nice, but she had little information for me except that there would be even further delay (January). I asked to cancel the order. She obliged, and completely unprompted by me, said, "I don't know when you'll get the refund." And as expected, I have not received my refund yet. There is something very shady about this company---not only for consumers, but for its own employees as well. After my own experience and reading other reviews, it seems they don't want to empower their own staff with solid information on estimated ship dates, tracking info, etc. As frustrated as I was, I had sympathy for the one rep I spoke to, who didn't seem to have any solid answers to either restock dates or when a refund would be issued. I can't imagine being a service rep who is tasked with helping clients and given no means by which to help them.

• Review fromRick P

  Date: 12/01/2022

  1 star
  I should have read the reviews before choosing to do business with this horrible company.I submitted an order for a quote and I did not approve the quote and indicated that I wanted to cancel my "pending" order. I have received no acknowledgment that my order has been cancelled and my credit card refunded. No answers from Envelopes.com via email, chat or phone. By the way when you call there you get only an option to go to voicemail that lets you know that the voicemail you are trying to reach is full and unavailable.This company just leaves you hanging. Totally unprofessional. NO RESPONSE FROM THIS COMPANY. DO NOT DO BUSINESS WITH THIS COMPANY