Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ******* Galaxy S25 Ultra from this company that claims that their phones are unlocked. I got it delivered March 1st and tried setting up with tmobile the next day and after hours of being at the store, the phone was declared not compatible and was highly advised to return and get my money back. Was checked by phone repair technician and mobile expert. I'm reaching out to company in all methods but no response. So far I have only been charged $300 by ****** in installments payments for this product. I would like to return their phone and get a refund since I got another phone from T-Mobile. Overall, there were instructions in package that were suspicious on phone not activating or working with certain companies. I can provide more screenshot. For now, this is 1 showing the phone not working

  Business Response

  Date: 03/05/2025

  Good Morning,

  I'm not sure which email address you have tried contacting as we never received anything, all emails are responded to within 24 hours. Also, we have an automated returns process. You can start a return through our website and a prepaid return label would be provided to you: ***********************************************************

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company will not answer any calls transmitting to both phone numbers they have and I can provide video if necessary. The following 2 screenshots is 1 containing the whole message and the 2nd showcasing the account the email was sent to under **************************************** When clicking "Start A Return" and inputting the correct order number and zip code, it brings up 2 pages of nothing. Bottom line, their return process doesn't work giving you 2 white pages as a return label and I was sold a phone that's either locked or not compatible with T-Mobile yet it was described as brand new and unlocked. I would like a return label sent to me, ship the product back, and get a refund please. This isn't right. I can also show that the phone was bought and locked in ******* and taken to ***** and ended up in Wireless Place's inventory.

   

  ******* *********
  
  
  
  
   
  

  Business Response

  Date: 03/12/2025

  I issued the customer his refund on Monday. We receive his return on Monday and provided the return shipping label. 

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you BBB.
  
  Sincerely,
  
  ******* *********
  
  
  
   
  
  

• Initial Complaint

  Date:07/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a phone on July 11. They shipped the wrong product. Once I'd determined that was the case, long delays responding to email wasted a full day. Another day was lost because I made a typo in the order number, compounded by more slow email response. I was able to schedule the return on the 20th, and requested an exchange. They chose to process it as a refund, which will now delay things further.

  Business Response

  Date: 07/25/2024

  The customer received a refund because that is what he requested. After providing the wrong order number, the customer was unhappy that I provided him with a paid return label. The customer did not pay anything to have his item returned to me. 

  Moreover, the customer admitted to providing the wrong order number. He was unable to generate a return label himself because he continuously entered the wrong order number. The system requires the correct order # and correct zip code in order to generate a return label. 

  I expected some gratitude from this customer considering how much I helped him but instead he decided to file a complaint. 

  Customer Answer

  Date: 08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did make a typo in the return system, and assumed it was broken! I typed in order number ***** instead of ***** or something similar. I reached out to them about this and they told me I didn't know my own ZIP code, which confirmed to me that their system was broken. I asked them to expedite the exchange while they sorted it out. Direct quote from me in email:

  "Why don't you ship out the correct phone now and then fix your return system. Then just let me know when it's fixed! I will return this useless brick you sent me. I'm not trying to steal a phone, you sent me the wrong one and your return system doesn't work."

  Here is what they had to say when I suggested the return label system was broken:

  "Your zip code on your order is *****. Where did you get ***** from?"

  (That is, in fact, my ZIP code. I had mis-entered the order number, but this confirmed to my mind that the problem was on their end.) 

  Bear in mind this was after receiving the wrong product and spending a full day confirming this (which could have been done in one email by checking the **** number).The phone was supposed to be carrier-unlocked and was not. Originally I asked for assistance in unlocking it, but they rudely ignored this, just as they ignored my exchange request, and in fact ignored the actual problem: At no point have they acknowledged, apologized for, or explained sending the wrong product to me. 

  Indeed, they're focusing here on how helpful they think they were - no! "Helping" is not what you're doing when you caused the problem. I was trying to help them do what I had paid them to do! They were not helping me, quite the opposite!

  Imagine I'd purchased a Big Mac and it came with a chicken *****. I point this out, and they refuse to acknowledge the chicken ***** and instead ask if there are pickles and lettuce.But they go on break between each question.

  After several hours, without admitting it's chicken, they say "okay, let's return it," and I get out my receipt to tell them the order number but I misread it. Their system flips out, and I say, "Just please give me a Big Mac, I'm hungry." But no, they fiddle with it and eventually credit my debit card back for the sandwich. 

  But they won't give me a Big Mac, and the card will take a few days to process the refund. I would be mad. I would have every right to be mad! They aren't "helping" me return my sandwich. My entire visit was wasted! 

  That's my complaint: They wasted my time by making a mistake but then wasted a lot more by refusing to take responsibility. They were so paranoid that I might steal a $175 phone despite having my name, address, and telephone number that they felt free to play dumb games. They even thought I was lying about my own ZIP code, undoubtedly for nefarious purposes!

  That's my last word. They're a bad company that's painful to do business with, and they should not be rated like a good company that cares about the people giving it money.

  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ******** g14 on March 19, 2024 and ever since I received this piece of junk of a phone, Ive endured numerous problems with it and I made contact with this business "numerous times" over the phone and left countless voicemails asking this business to return my phone call and they have ignored my voicemails and HAVE NOT returned any of my phone calls. When I received this phone they included a modified charger (this phone was made for Europe and NOT the U.S.!) The charger is now broken and I cannot even utilize it and have to charge this junk over a usb connection thru my computer which takes forever to charge! This phone came with a 1 year warranty and this business is refusing to address and fix this piece of junk that they sent me. I truly wish I would have checked this business out thru the BBB before I engaged in doing business with them. Also after I received this phone, this business inundated my email box with countless unwanted marketing emails to purchase other phones and accessories!

  Business Response

  Date: 07/22/2024

  Good Evening, 

  I have no record that this customer is a legitimate customer of mine. I have found no record that this customer *********************** an order on *****************. I do not know why this person is complaining about a phone that Wireless Place did not sell her. I checked my email inbox for any messages from her and was not able to find any. 

  Customer Answer

  Date: 07/23/2024

  I was not provided a receipt from this business. The card used on the transaction is from a bank account that has been closed so I have no documentation to send on this purchase.   The address where I lived when I purchased this phone was: *************************************** **********************************************  This address was the billing and shipping address.

  Customer Answer

  Date: 07/23/2024

  Order was placed on the 19th of March as stated in original complaint sent to 
  BBB and the order was placed online thru their website *********************.   Their phone number where i called and left numerous messages is **************.  My phone history call log shows the last date of contact that I made with this business where I left a message on their voicemail was 7/2/24, and prior phone call to this business where I left a voicemail was on 6/28/24, 

   

   

  Business Response

  Date: 07/24/2024

  Hi ****, 

  I understand your frustration and as you know, we offer a free 30 day returns period during which you could have returned your Moto G14 for a full refund. Unfortunately, your Moto G14 does not have a warranty and no where on the detail page have we advertised that we offer a 1 year warranty. I just checked our inbox and we have no emails from you from either of the email addresses you provided. I cannot speak to the voicemails or phone calls because those are handled my another team member, but I do have access to all emails and don't see any there. 

  Please note that the returns period has expired at this time or else I would have issued you a paid return mailing label. At this time, your best bet would be to go to a local repair shop to have your G14 fixed. From what I can tell, the phone worked fine for at least the first month. 

  Please don't hesitate to email me at ******************************* if you have any further questions and/or concerns. 

  *****

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on April of 2024 I purchased a 500 dollar phone with this company. Well it never arrived and when I contacted the seller they humiliated me and called me a fraudster and refused to have anything to due with my issue so I contacted and made a claim with the *** who actually found my claim to be honest and they did loose my package. So now *** has paid the full claim to the wireless place and they refuse to pay me my money back so they got paid 2 times for my phone I never received and now Im blocked of any comunication.

  Business Response

  Date: 05/23/2024

  According to **** your package was delivered to you on April 30, 2024. *** has not paid Wireless Place for any claim you may have filed. 

  I am very disappointed in the manner in which you have handled this case. We were willing to work with you to reach a fair resolution, but you have circumvented our reasonable means and have defrauded Wireless Place. 

  At this time, we'd only wish you had a feedback page to warn future businesses from doing business with you. 

• Initial Complaint

  Date:12/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Wireless Place,I am writing to express my concern about the Xiaomi Redmi Note 12 5G GSM ********************** Version (New) listed on your website. I was interested in purchasing this phone on December 22, 2023 at the advertised price of $205, which I saw clearly displayed on the product page. However, when I proceeded to ask questions about the phone's compatibility with ********* the price suddenly changed to $299.This unexpected price shift has caused me significant confusion and disappointment. It feels misleading and unfair, as I was ready to make a purchase at the initially displayed price.Furthermore, I would appreciate it if you could clarify whether the phone is indeed compatible with ********** network in *****************. Knowing the network compatibility in advance is crucial for my purchase decision.I kindly request a prompt explanation for the price change and confirmation of the phone's network compatibility with ********* Additionally, I would like to know if the $205 price is still available or if there was a legitimate reason for the sudden increase.Thank you for your time and attention to this matter. I look forward to your response and a satisfactory resolution. Sincerely,

  Business Response

  Date: 12/26/2023

  I'm sorry about the sudden price hike; however rest assured we did not do this to spite you. Our customer service team is separate from our back office. Our back office handles price adjustments and they adjust prices based on the availability of the item. Please note that if you select a different color, the price would still be $205.00. Moreover, if you wait a few days and we restock the item, the price would drop back down. You can sign up for our back in stock notification if you've subscribed your email to our newsletter. 

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached my complaint to an MS **** file. Please disregard my prior complaint as it does not contain the full text.I have also attached a Screenshot of what the total cost of purchasing the same product from Amazon would cost.

  Business Response

  Date: 12/26/2023

  Please note that on the checkout page, we explicitly state that the shipping cost does not include Duties/Taxes that *** be collected upon delivery. We do not calculate the duties/taxes and therefore do not know how much they will add up to; however we do let you know before you finalize the order that duties/taxes will be collected. 

  Customer Answer

  Date: 01/01/2024

  Better Business Bureau:
  
  I completely reject the line of reasoning that Wireless Place has articulated regarding my dispute with them.

  
  The modality of thought that they have employed is as follows:
  We reserve the right to charge our Customers ANY amount of money associated with the cost of Importing said product into the Customer's country, regardless of whatever that cost *** be.  We also reserve the right to charge an unspecified amount of money to your credit card, without any forewarning on our part

  
  This line of reasoning is false,as it can be used to justify the levying of any fee for the importation of a good.  One could take this line of reasoning to its logical extreme and use it to justify charging an extremely large amount of money to said customer, even one that is prohibitive in size.  Thus, this argument could have been used to justify charging my Credit Card an Import fee as high as $500 or even $1000.  Such actions are obviously an abuse of said freedoms and cannot be used to justify the exercise of these freedoms to its maximal extent. 

  
  I think it would be reasonable to expect that if Wireless Place knew that an Import Fee were be levied on the purchase of my phone, (especially a fee as abnormally large as $114) send a customary advance warning to me, would have been both equitable and necessary.  The reality is that Wireless Place KNEW that they were charging me CAD ********************************************************************************************************************* advance. (A simple e-mail informing me of the cost of importing this cellular phone to my house, would have sufficed)

  
  You didn't and thus put me through a lot of uncertainty and grief over the past one month.

  
  Out of curiosity, I actually checked to see what the cost of purchasing this phone from Amazon would be.  The Shipping and Handling and Import Fee came to CAD **** and CAD *****, respectively. (I have attached a screenshot attesting to this fact) Thus the cost to import and ship this exact same product from your competitors is a fraction of the cost that you charged me.  There is therefore no justification in charging me such a superlative sum.
  
  I am going to go through a list of problems Wireless Place has caused me over the past 30 days:

  
  1) You charged me $114 to Import this product without giving me any advance notice and then only reimbursed me for CAD 170, instead of CAD 290.  I contacted *** and they explicitly told me that they would charge your company roughly CAD ***** to return the phone back to your company. 
  

  2) Due to the complete lack of communication on your part, I had to make multiple long-distance calls in order to resolve this issue and figure out why exactly I was being charged this amount.  (I was hoping that we could better resolve this issue to our mutual benefit by a phone call.)  I must have made over a dozen phone calls to your location over a span of two weeks and nobody picked up the phone,except for one instance, which I detail later in the following paragraph. (I called the numbers ************ and **************, which was listed on your website.)
  

  3) You made no attempt to give me any information on the status of my return. I briefly talked on the phone to '*****' who told me that overseas return packages 'usually take 2-3 weeks.'Furthermore, no attempt was made to give me any sort of update on my package's location, expected time of delivery etc...  This is your responsibility and the customer should not go out of his/her way to do this.  This should be a reasonable expectation and is a form of courtesy and respect.
  

  4) At no point along this process did you attempt to inform me that you had received my return package.(This should an act of basic due diligence) I was thus forced to directly send your company a message via your website to find out whether you had received my phone.  In your response, '*****' actually admitted that you had received my return package several days prior to the receipt of my message, thus implying that you received my return package for some period of time and made no attempt to tell me of this.  (I think that is absolutely shameful.  It should be a basic requirement for any company to inform its customers that it has received their return package)

  
  Given all of the difficulties your company has put me through over the past 30 days, I think the very least you could do is re-reimburse me for the full amount and at least owe me the courtesy of a response that is greater than one line.
  
  Sincerely,
  
  *********************
  
  

  
  

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17th 2023, I placed an order for a ******* Galaxy A14 phone which cost USD$185.11. The order details stated: Shipping method - Two *** ************ On April 18th 2023, I received confirmation that the order was on the way and received the tracking number for ********** tracking number: **********************. This was my first concern since **** was not stated on the order but ********** Since April 18, the only available tracking info is Accepted Shipment Received, Package Acceptance Pending ***********, ** ***** April 18, 2023, 5:44 pm Shipping Label Created, **** Awaiting Item ********, ** ***** April 18, 2023, 1:14 pm On April 24, I sent an email enquiring about the status of the shipment and received this reply from ***********************: "All of the packages that we had shipped on the 18th have been delayed unfortunately. We have noticed that some packages will not update until the final delivery scan. However, **** definitely has the package." I enquired again on April 25 & 26 for an update and was told by the same person that there were no updates. On May 1st, I was told that the issue is being investigated and I have to be patient for the end of the investigation or contact **** myself and give them the tracking number. On May 3rd I asked for a refund and was told that would not be possible. There has been no proactive communication by the company and today is 21 days since this order was placed. Since May 5th there has been no reply to my requests for an update. I want a refund so that I can purchase another device since this was a graduation gift.

  Business Response

  Date: 05/09/2023

  I understand the complaint from ********************************* (Complaint #********) and am always here to help her. As I've told ******************** and as the **** webpage can verify, I shipped out her order on April 18th. Because ******************** placed her order after the 4:00 pm EST cutoff time, ************************ order was shipped out the next business day; April 18th. **** accepted the package and was supposed to delivery it to ******************** but did not. Instead, not only did **** steal ************************ parcel, but they also stole every other package shipped out on April 18th. 

  Customer Answer

  Date: 05/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Wireless Place received the sum of **$185.11 as payment for a ******* Galaxy A14 phone on April 17th, 2023. Claiming that **** stole the phone is not my problem. I did not pay **** for the phone therefore Wireless Place is the business responsible for issuing a refund for the money received. Today is May 10th, 23 days after Wireless Place received payment and I have not received the phone. Furthermore, there has been no proactive communication from Wireless Place. I have been sending messages to the business and since May 3rd there is no response to my requests for an update. A refund at this stage is required. 

   

  *****************************

  
  
  
  
   
  

  Business Response

  Date: 05/12/2023

  Although I understand your frustration, I can assure you that there is an active investigation. I do not have a document proving the investigation is ongoing however the local postmaster has been notified and I've been told multiple times by the **** delivery man that the postmaster is trying to find ************************ package. Please click here for more information: 

   

  **********************************************************************************

   

  I've told ******************** multiple times that I don't have anymore information at my ************** now. As soon as I hear something, I will let her know. 

  Customer Answer

  Date: 05/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I contacted **** on May 12 regarding the package and this was their response:

  "In response to your recent inquiry regarding tracking number ***********************
  
  Per the Track & Confirm website today, there have not been any scans made directly on this package. The only scan events listed for this package is the package research case that was created, which are not made on the package, and of a computer-generated scan, this indicates that the shipping label was created. Therefore, we are unable to confirm that the package has been tendered to the *************** Please continue to monitor the tracking page for updates."

  This response indicates that 1. There was no scan of any package and 2. No confirmation that a package was delivered to the *************** Therefore, a shipping label was created but a package never tendered for shipping. 

  After this response from ****, I was contacted by Mr. *********************** and I have received a full refund on May 12.

  I hope that the Better Business Bureau can address this scam/fraud so that other customers are not affected in future like I was. 

   

  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They say they are shipping free 2-********* or *** within the **, that is completely untrue. I placed my first order which was placed at 11am to ensure it was shipped out the same day as I needed it within 3 days for my Fathers birthday. I even talked to a rep who said it would go out 2 ********* or *** right after I placed the order.Well, they shipped the order *** Ground! Why would they outright lie about this? I was contacted by a person names ***********************, he said they shipped via *** as ***** was closed on January 2nd. He said Nothing about why they didnt ship 2 Day, he completely avoided it. This is a terrible business practice to say the least.As a business owner its very disappointing, especially on my first order. Now it will be late and to be honest I would have ordered it from a few other places as I can get it cheaper elsewhere with regular shipping.

  Business Response

  Date: 01/03/2023

  We have been in constant communication with the customer. We have also provided the customer with a reimbursement for the delay in delivery. The issue has now been resolved. 

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 14, 2022 I ordered a Xiaomi 11T cell phone from Wireless Place (Order # *****) for A total of $334.74. In the listing for the phone it states this phone will not work with ************** ************* US Cellular, Cricket Wireless, **************** As I use ******* I figured as ******* was not listed as one of those carriers it would work fine. However, when I received they phone and put in my ******* SIM card it would not work. I contacted Wireless Place via email and told them I needed to return my phone as it does not work with *******. They emailed me label to return the phone to them. I sent it back in pristine condition to them as soon as I received the label. Today, October 27, 2022 I received an email fro Wireless Place stating they have sent a refund to my bank for only $301.27. I paid a total of $334.74. I again contacted Wireless Place via email to see why I didn't receive my full refund back. I have not heard back from them yet.

  Business Response

  Date: 10/28/2022

  We have had multiple emails back and forth with the customer explaining why a restocking fee had been deducted from the refund. Here is the reason again in case the customer does not already know:

  The return was not it was not compatible with ******** The title of the listing stated it was GSM unlocked and ******* is not a GSM carrier.
  
  Since the return is not due to a defect and the device has been used, a restocking fee has been applied.

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   The listing for the phone was very unclear.  It did not say it would not work with Verizon.  Therefore it is not my fault that the phone had to be returned.  I am entitled to the full amount refunded to me.

   

  ***********************
  
  
  
  
   
  

  Business Response

  Date: 10/31/2022

  ***** and I resolved this issue last week. I've issued him a full refund and he's agreed to drop the complaint. 

  Customer Answer

  Date: 11/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a ******* a53 international unlocked phone on 6/27/22 for $361.61 order# ***** from ***************** and on 7/29/22 it stopped working I can't receive incoming calls so I've tryed everything to get a replacement phone because something has gone wrong with this phone but ***** and *** from ***************** has done nothing to help me with this problem I feel I was scammed because why when the 30 day return ends something goes wrong with the phone and now all I want is a refund so I can buy a working phone this has been so frustrating and I need help to resolve this situation please!

  Business Response

  Date: 08/05/2022

  Good Morning,

   

  We offer a 30 day returns period for all of our devices. Our returns period is stated on our website under our returns policy. The customer had purchased the device back in June and it is now August, the returns period for their order has expired. Moreover, from what we gather, the issue is with their carrier, not with our device, and that is out of our control.

  Customer Answer

  Date: 08/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received the phone on July 1st ordered it on June 27th the phone stopped working on July 29th And It's not with the service provider it's the phone I went to the metro store and they told me the phone is defective they tryed everything to get it going the phone was faulty when I received it but I didn't know that and you guys won't do anything to help me with this problem why would I want a broke phone it has nothing to do with my carrier metropcs the phone is defective and after the 30day return is when this started to show problems 
  

  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 08/09/2022

  Good Morning,

   

  We had responded to your PayPal claim and asked that the device be returned to us for a refund.

   

  After we receive the return, a refund will be issued.

  Customer Answer

  Date: 08/09/2022

  I sent everything back today I updated the tracking number on PayPal you should receive it back on Friday here's the **** tracking # ********************** Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************