ComplaintsforOrlin & Cohen Orthopedic Associates LLP

• Initial Complaint

  04/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I continue to recieve erroneous Bills from Orlin and Cohen for Physical Therapy treatment. The bills show they are not even applying my 2 imsurances to the Bill. Most Recently for $234.70 on 4/6/2024. I have called and been hung up on. I have sent emails and letters with proof of my 2 Medical ******************** (80%) and Emblem Health (20%). I pay $188 a month out of my SS check for ******** and my annual deductible of $240 was already met. I provided them proof. In addition My GHI has no Copays ruled by New York Supreme Court on 1/12/2023. This is for Disabled Individual and Senior Citizens. I provided them letter sent directly to me. Doctor claims the $234.70 I owe is the $240 ******** Deductible. That is not true I have gone to *********** Doctors, ********************* Doctors, and Orlin and Cohen Doctors several times this year since January before during and after Physical therapy.

  Business response

  05/02/2024

  We have followed up with the patient numerous times and have not gotten a response.

  Thank You.

  Customer response

  05/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  RE: See Attached Proof 
  
  Dear Orlin and Cohen:
  
   I have sent US Postal Mail both regular and certified mail with my insurance documents and proof of payment, etc regarding an alleged bill.
  
  
  ***The Facts are:
  
   1.) As I've discussed there is no copay according to the New York Supreme Court ruling in January 9, 2023 for disabled or senior citizens with GHI you have been provided the letter. I am Disabled. The Letter was issued to me and I have the Original.
  
  2.) I have 2 Insurances: 
  
  
  Medicare (80%)  Of which I pay $238 a month out of my disability check.
  
  And GHI (20%)
  
  3.)  I have called my insurance companies and I have attached the latest report.
  
  There is no balance due for any co-pay or deductibles I have been telling you this for 2 months!
  
   Lastly I have been a Regular patient with Orlin and Cohen since August of 2012. 
  
   I have been a model citizen who is respectful and responsible and I have never not paid any of my bills owed!
  
    I truly believe this bill to be incorrect and I have provided the documentation and evidence as proof to state my case.
  
  
  
  I am available by my email and by telephone:
  
  ************ 
  ************************* 
  
  
   ***You have not had a direct individual with a name and direct phone number contact me.
  
  You are leaving a vague phone number which I get a different person each time.
  
  Please have an individual  From your Company with a name and title and phone number contact me and have them deal directly with this alleged bill with me.
  
  Leaving me a general number to contact random people each time is not going to get this resolved.
  
   I've been saying that in my letters for the past 2 months.
  
  Thank you,
  
  *********************
  
  
  *Ps:  The irony of this whole thing is I'm being invited back to Orlin and Cohen for physical therapy now and I won't owe any New money for my visits, yet the past due bill is all the way up to $275!!
  
  

  
  
  
  
   
  

  Business response

  06/10/2024

  Thank you, **************, for alerting us about your experience, we have reviewed your claim and would like to speak with you to discuss it.  As of this reply, we have left several messages to connect and review your claim.  Please return our calls to *************) and we will gladly review our findings with you.
  Sincerely,
  Orlin & Cohen management office.
  

  Customer response

  06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Orlin and Cohen has continued to falsely claim they have not heard or talked to me. They are Lying. They don't like my Answers and Responses!

   For the Record:  I have sent Orlin and Cohen my insurance cards repeatedly and letters and other Documents from My Insurance Companies regarding Deductibles. I Also spent hours on the phone.  I provided the BBB with proof of the documents sent prior to Orlin and Cohen. They continue to threaten me with collections and say I owe the money when I have 2 insurances that cover the bills and all my copays and deductibles were met earlier this year. They need to Cease and Disist from Threatening me and Harrassing me. If they send me to Collections and try to ruin my Credit I was *** them in Small Claims Court. Enough is Enough! - *****

   

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have made countless outreach attempts via both their website and via phone with no success. This is not the first billing related issue that u have had with Orlin and Cohen. Their staff is unhelpful, unresponsive and poorly educated on matters rates to patient care. In the first issue (which is still open) we have no bill received however a claim was forwarded to collections. Our insurance company has reopened the claim for what seems to be incorrect billing codes on their part. In the second most recent issue (Sept 2023), they submitted a claim to 1 of my 2 insurance carriers. The claim was denied for lack of supporting documentation and medical necessity. They have been unresponsive in all attempts to try and rectify this and also to have it properly submitted to my secondary insurance. Up until several weeks ago I was an active patient. The care that their medical staff provides is top notch it is incredibly frustrating and disheartening that their administrative staff doesnt hold themselves to the same caliber.

  Business response

  03/25/2024

  We have reached out to the client. We spoke with them directly.  This has been resolved. 

  Customer response

  03/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The matter has not yet been resolved, but we are in communication to seek a solution. 
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife has been seeing ******************************************, and/or his Physician Assistant, ***** from ****************************************** since her car was rear ended in 2017. Her medical care and treatment was covered by no fault insurance. These providers were billing no fault $120.00 per visit and the insurance company was paying these providers $60.00. My wife has never received any bills from this provider, or anyone else the entire time she has been a patient. My wife has never been informed or advised that these providers intended on changing partnerships, companies, or affiliations. A few weeks ago my wife received a bill in the amount of $878.00 without any explanations or reasons why. My wife was never notified that these providers intended on changing their billing practices and fees. My wife was never notified that past visits from months earlier and the past year that they were now going to be billed at an enormous amount of money. How is this right or fair? *** questioned by email and by phone calls leaving voicemails messages why they are no longer billing the responsible party for payment of these bills or pursuing legal arbitration and I have not received any response from the **** *************************** or *********************** Fidelzeid. I honestly do not understand how a company, I feel can use such totally unethical and unscrupulous billing practices and tactics to take advantage of and rip off patients that can not afford health care insurance. I do not understand how basically overnight we received a surprise bill that they over inflated there fees. I feel like this is some sort of bait & switch tactics to defraud my wife. For the record what we are talking about here, is not actual medical care or treatment. It is nothing more than a ten minute phone call with a physician assistant to refill one prescription medication that costs approximately $10.00. How can anyone legally justify such an enormous charge for this?

  Business response

  05/22/2023

  This has been addressed and handled. 

  Customer response

  05/22/2023

  Better Business Bureau,, please be advised that my last communication with Orlin & Cohen and Northwell Health, last month, I was promised by the **************** staff, that they intended to have there attorneys request arbitration for all of the open no fail claim bills.   They further stated that we would not be held personally responsible accountable for payment of these bills.  

  If everything that I was promised in writing is true and correct than I have no problem accepting there resolution and will consider this matter has been satisfactory resolved.  Thank you!
  
  Sincerely,
  
  **********************
  
  
  
   
  

  
  

• Initial Complaint

  01/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I fractured my arm November 20, 2022. I had x-rays taken at an ************ The following week I visited *********************************************** for a follow-up and had my x-rays with me. I paid the co-pay. I was seen by ******** who looked at my x-rays and suggested some exercises to do. That that all. I received a bill for $551.75. I was told that this bill was for future visits with them. I had no intention of going back. This amount is so unjustified and unreasonable. They were charging me this amount for future visits that did not happen. My check was cashed on December 29; a check I should not have written. Thank you.

  Business response

  08/10/2023

  This is resolved. We spoke to the patient and her balance is being reversed with the carrier. She will not be responsible for the bill. Patient was satisfied with this resolution.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello,I am sorry things had to come to thisI had PT at *********************************************** because I couldnt raise my left arm past shoulder height for months. I began in March ******************************************************************************************************* my medical plan. O&C between the drive there and back, parking, signing in and the session took about two hours. I was very mindful of the time. I mention this because it wouldnt be by chance that my half hour session would become longerIm busy. I went once a week until September, with extreme rarity. I didnt receive a **** at the end of each session, the end of a month or a couple of months. There was no mention of payment at the start or end of when I began a session. I thought it was like in the past when I had been to PT places over the years in my plan-it was being billed and paid directly through the plan. Im a brain cancer survivor, Ive experienced billing many ways, but to have many sessions over many months and not receive a **** until many months had gone bythis is something I had not experienced. My first **** was at the end of August for $1369. I was given no news over those months about the change of the session amount-the time length was the same. I find this to be alarming and inconsiderate. I called to complain after receiving my first ****, I was told that a **** had been sent a couple weeks earlier; if this had been the case I would have called earlier. I requested other bills for clarity. They were sent, but no clarity was made. If youre not in the physical therapy profession, you cant figure out these bills. My first sessions were $29.30, and the later sessions were for almost twice that amount at $59.00. I wanted to continue PT, but the way things are billed is horrible. I suggested a financial compromise, (pay the initial assessment for $205.38, the other 27 sessions at $29.30); I was told you dont make compromises. Those remarks stick as well! Regards,***************************

  Business response

  03/24/2022

  We have resolved the issue. Thanks

  Customer response

  03/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is not at all resolved, I have not received any response my letter.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  04/13/2022

  This has been resolved

  Customer response

  04/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  10/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a union ********* and needed Cortisone shots for my carpal tunnel in both hands. I came to HCA ********* *** at *************** on Staten Island for said services. WORST DOC'S OFFICE EVER!!! I was treated with disrespect and didn't receive the services for my hands. I knew something was done wrong because of the pain and spoke up immediately, but I was told that I was wrong. (I have had this shot go smoothly by another doctor, so I knew I was right and know my body best!) Furthermore, I have been trying for more than 3 months to have my co-pay refunded by their billing company, *********************************************** in *******, ** and ******, **. My insurance investigated, and I won. Still, on the day of my visit both the doctor and office manager refused to refund me as has the O&C multiple times.Do NOT GO TO THIS DOCTOR OR OFFICE. I came in with no pain and left in absolute excruciating agony for hours!! I was unable to work the next day, and still they refuse to refund my co-pay.

  Business response

  11/16/2021

  This has been resolved.  Tell us why here...

• Initial Complaint

  09/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I originally made a visit to office for an ankle injury early March 2021. I was asked to pay a 40$ deductable which I did before seeing a doctor. I had a follow up appointment April 15, 2021. I was not asked to pay a deductible by the front desk. I have never paid a fee for a follow up appointment. I was shocked to see a ****. I protested this with my insurance provider. They said I was obligated to pay a ****. I finally paid it under protest August 12th and was cashed by Orlin and Cohen on August 16. I received the same **** in September 1 that I owed the money. I call the collection office that they received the money but it has not been posted. I asked if my account settled. The person did not commit to whether the account was settled or not. The whole experience from the start to finish with this office has been horrible. Plus I was charged 25$for an x-ray. I just took the **ray at another facility that day. I asked why can't you get a copy from them.The answer we don't have time

  Business response

  01/07/2022

  This has been resolved. 

  Customer response

  01/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩