Complaints

This profile includes complaints for Orlin & Cohen Orthopedic Associates LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Orlin & Cohen Orthopedic Associates LLP has 6 locations, listed below.

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• 

  Orlin & Cohen Orthopedic Associates LLP

  1728 Sunrise Hwy Merrick, NY 11566

  
• 

  Orlin & Cohen Orthopedic Associates LLP

  45 Crossways Park Drive Woodbury, NY 11797-2037

  
• 

  Orlin & Cohen Orthopedic Associates LLP

  1728 Sunrise Highway Merrick, NY 11566-3745

  
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  Orlin & Cohen Orthopedic Associates LLP

  660 Broadway Massapequa, NY 11758-2391

  
• 

  Orlin & Cohen Orthopedic Associates LLP

  444 Merrick Road Lynbrook, NY 11563-2460

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ***** ************************************** ************ ***************** March 29, 2025 The amount of money spent $6000.00. I paid was $400.00. They did not provide with a convenient ambulatory procedure. My complaint is where i can get my procedures. Orlin and Cohen did not try to resolve. No does not involve advertising.

  Business Response

  Date: 04/01/2025

  Good afternoon,

   

  This has nothing to do with the Practice. This is the patient's insurance requirement. Thank You.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Orlin cohen overcharged me for physical therapy going back to September. I called them today for my refund and was told they would not refund my money unless I cancel my physical therapy. I find it sad that I cant get my money back unless I stop physical therapy which I have for another month. What do I need to do to get my refund. Thank you

  Business Response

  Date: 10/30/2024

  Patient has been contacted. This has been resolved.

   

  Thank You.

• Initial Complaint

  Date:04/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to recieve erroneous Bills from Orlin and Cohen for Physical Therapy treatment. The bills show they are not even applying my 2 imsurances to the Bill. Most Recently for $234.70 on 4/6/2024. I have called and been hung up on. I have sent emails and letters with proof of my 2 Medical ******************** (80%) and Emblem Health (20%). I pay $188 a month out of my SS check for ******** and my annual deductible of $240 was already met. I provided them proof. In addition My GHI has no Copays ruled by New York Supreme Court on 1/12/2023. This is for Disabled Individual and Senior Citizens. I provided them letter sent directly to me. Doctor claims the $234.70 I owe is the $240 ******** Deductible. That is not true I have gone to *********** Doctors, ********************* Doctors, and Orlin and Cohen Doctors several times this year since January before during and after Physical therapy.

  Business Response

  Date: 05/02/2024

  We have followed up with the patient numerous times and have not gotten a response.

  Thank You.

  Customer Answer

  Date: 05/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  RE: See Attached Proof 
  
  Dear Orlin and Cohen:
  
   I have sent US Postal Mail both regular and certified mail with my insurance documents and proof of payment, etc regarding an alleged bill.
  
  
  ***The Facts are:
  
   1.) As I've discussed there is no copay according to the New York Supreme Court ruling in January 9, 2023 for disabled or senior citizens with GHI you have been provided the letter. I am Disabled. The Letter was issued to me and I have the Original.
  
  2.) I have 2 Insurances: 
  
  
  Medicare (80%)  Of which I pay $238 a month out of my disability check.
  
  And GHI (20%)
  
  3.)  I have called my insurance companies and I have attached the latest report.
  
  There is no balance due for any co-pay or deductibles I have been telling you this for 2 months!
  
   Lastly I have been a Regular patient with Orlin and Cohen since August of 2012. 
  
   I have been a model citizen who is respectful and responsible and I have never not paid any of my bills owed!
  
    I truly believe this bill to be incorrect and I have provided the documentation and evidence as proof to state my case.
  
  
  
  I am available by my email and by telephone:
  
  ************ 
  ************************* 
  
  
   ***You have not had a direct individual with a name and direct phone number contact me.
  
  You are leaving a vague phone number which I get a different person each time.
  
  Please have an individual  From your Company with a name and title and phone number contact me and have them deal directly with this alleged bill with me.
  
  Leaving me a general number to contact random people each time is not going to get this resolved.
  
   I've been saying that in my letters for the past 2 months.
  
  Thank you,
  
  *********************
  
  
  *Ps:  The irony of this whole thing is I'm being invited back to Orlin and Cohen for physical therapy now and I won't owe any New money for my visits, yet the past due bill is all the way up to $275!!
  
  

  
  
  
  
   
  

  Business Response

  Date: 06/10/2024

  Thank you, **************, for alerting us about your experience, we have reviewed your claim and would like to speak with you to discuss it.  As of this reply, we have left several messages to connect and review your claim.  Please return our calls to *************) and we will gladly review our findings with you.
  Sincerely,
  Orlin & Cohen management office.
  

  Customer Answer

  Date: 06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Orlin and Cohen has continued to falsely claim they have not heard or talked to me. They are Lying. They don't like my Answers and Responses!

   For the Record:  I have sent Orlin and Cohen my insurance cards repeatedly and letters and other Documents from My Insurance Companies regarding Deductibles. I Also spent hours on the phone.  I provided the BBB with proof of the documents sent prior to Orlin and Cohen. They continue to threaten me with collections and say I owe the money when I have 2 insurances that cover the bills and all my copays and deductibles were met earlier this year. They need to Cease and Disist from Threatening me and Harrassing me. If they send me to Collections and try to ruin my Credit I was *** them in Small Claims Court. Enough is Enough! - *****

   

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made countless outreach attempts via both their website and via phone with no success. This is not the first billing related issue that u have had with Orlin and Cohen. Their staff is unhelpful, unresponsive and poorly educated on matters rates to patient care. In the first issue (which is still open) we have no bill received however a claim was forwarded to collections. Our insurance company has reopened the claim for what seems to be incorrect billing codes on their part. In the second most recent issue (Sept 2023), they submitted a claim to 1 of my 2 insurance carriers. The claim was denied for lack of supporting documentation and medical necessity. They have been unresponsive in all attempts to try and rectify this and also to have it properly submitted to my secondary insurance. Up until several weeks ago I was an active patient. The care that their medical staff provides is top notch it is incredibly frustrating and disheartening that their administrative staff doesnt hold themselves to the same caliber.

  Business Response

  Date: 03/25/2024

  We have reached out to the client. We spoke with them directly.  This has been resolved. 

  Customer Answer

  Date: 03/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The matter has not yet been resolved, but we are in communication to seek a solution. 
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife has been seeing ******************************************, and/or his Physician Assistant, ***** from ****************************************** since her car was rear ended in 2017. Her medical care and treatment was covered by no fault insurance. These providers were billing no fault $120.00 per visit and the insurance company was paying these providers $60.00. My wife has never received any bills from this provider, or anyone else the entire time she has been a patient. My wife has never been informed or advised that these providers intended on changing partnerships, companies, or affiliations. A few weeks ago my wife received a bill in the amount of $878.00 without any explanations or reasons why. My wife was never notified that these providers intended on changing their billing practices and fees. My wife was never notified that past visits from months earlier and the past year that they were now going to be billed at an enormous amount of money. How is this right or fair? *** questioned by email and by phone calls leaving voicemails messages why they are no longer billing the responsible party for payment of these bills or pursuing legal arbitration and I have not received any response from the **** *************************** or *********************** Fidelzeid. I honestly do not understand how a company, I feel can use such totally unethical and unscrupulous billing practices and tactics to take advantage of and rip off patients that can not afford health care insurance. I do not understand how basically overnight we received a surprise bill that they over inflated there fees. I feel like this is some sort of bait & switch tactics to defraud my wife. For the record what we are talking about here, is not actual medical care or treatment. It is nothing more than a ten minute phone call with a physician assistant to refill one prescription medication that costs approximately $10.00. How can anyone legally justify such an enormous charge for this?

  Business Response

  Date: 05/22/2023

  This has been addressed and handled. 

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau,, please be advised that my last communication with Orlin & Cohen and Northwell Health, last month, I was promised by the **************** staff, that they intended to have there attorneys request arbitration for all of the open no fail claim bills.   They further stated that we would not be held personally responsible accountable for payment of these bills.  

  If everything that I was promised in writing is true and correct than I have no problem accepting there resolution and will consider this matter has been satisfactory resolved.  Thank you!
  
  Sincerely,
  
  **********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fractured my arm November 20, 2022. I had x-rays taken at an ************ The following week I visited *********************************************** for a follow-up and had my x-rays with me. I paid the co-pay. I was seen by ******** who looked at my x-rays and suggested some exercises to do. That that all. I received a bill for $551.75. I was told that this bill was for future visits with them. I had no intention of going back. This amount is so unjustified and unreasonable. They were charging me this amount for future visits that did not happen. My check was cashed on December 29; a check I should not have written. Thank you.

  Business Response

  Date: 08/10/2023

  This is resolved. We spoke to the patient and her balance is being reversed with the carrier. She will not be responsible for the bill. Patient was satisfied with this resolution.