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Business Profile

Fuel Oil

Wallace Oil Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Oil.

Complaints

This profile includes complaints for Wallace Oil Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wallace Oil Co. has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of ********************** Energy ********** At the time I signed up with Wallace, there was a promotion free propane with their Tank installed & NO monthly tank rentals or surcharges. In April 2024, Wallace Energy informed us that they were changing their policy & would start charging us a tank rental charge if we didn't maintain an annual minimum usage of 75 gallons. We contacted them & spoke to *******, who informed us this was the new policy. When I said that I would no longer be a customer then, she told me that I would be charged $150 to pick up their Tank. I then informed her that I have all the original paperwork from 2012, and there are no extra charges for tank removal or any kind for my account because it was a promotion. She said she would check on it & get back to me. Instead I got a bill for $150 tank removal & $12.19 SALES TAX added. How can you charge a sales tax for removing a tank that I didn't purchase.

      Customer Answer

      Date: 11/19/2024

      Better Business Bureau:

      At this time, I have not been contacted by Wallace Oil Co. regarding complaint ID ********.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:05/08/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wallace delivered $500 worth of oil to my oil tank when I was on vacation. My account with ********************** stated I was not due for another delivery until September since we only use our oil for heat. I tried to resolve this issue by speaking to a few representatives and they could not rectify it for me. I asked them to please come take the 116 gallons of oil out of the tank that they delivered and reimburse me my $500. The representative stated thag this is something they can do but dont like to do because it costs the company money.

      Customer Answer

      Date: 05/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      anted to reach out and let you know that the business did settle with me. A representative called me this morning and they are having a truck come to my home May 26 in the morning to take back the oil they delivered. After this has happened they will reimburse me the $500.

      Thank you for all your help,

      ******************************;


      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:02/24/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wallace Energy refuses to resolve an issue I have with a bill that I currently have. They charging me for services I had cancelled previously.

    • Initial Complaint

      Date:09/16/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called after having a horrible experience with my boiler cleaning to tell Wallace I do not want any part of the service contract ever again. So 8/26 I get a bill in the mail for $380.55 for the service contact. It was somehow added to my account after I specifically asked for it not to be ever again. 9/6 I call to tell them to remove that off my bill I do not want it. 9/15 they charged my bank account ******. Because I had a credit already on the account for *****. 32.44+******=380.55. The service contract that I do not want and was told was taken off my account was now being paid out of my bank. They literally stole money from me. I called to have them give it back but was told I have to wait a day or 2 for someone else to call me back regarding this. I want my money back.

    Wallace Oil Co. is NOT a BBB Accredited Business.

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