Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Linon wide rolling storage cart. First, directions are completely unclear. Second, while putting the item together a variety of components broke. The screws for the top of the cart are too long and put holes through the top. The nails for the backboard are incredibly flimsy and of poor quality causing them to easily bend. When assembling the drawers and bottom of the cart, the cheap, poorly made wood cracked and broke. Most drawers are secured by one s**** due to this. Overall the product quality is terrible and I would like a full refund.

  Business Response

  Date: 01/03/2025

  We will be refunding the purchase price to the consumer.  After being in contact with him we realize he made a lot of assembly mistakes that caused the problem but decided we would reimburse him.

   

  Thanks

  ****** ********

  Linon Home Decor

  *************

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Linon's response alleges user errors were made during the assembly of the product resulting in damage to the unit. This is a baseless claim asserted by Linon. All damage caused to the unit were due to Linon's poor quality product, including but not limited to clearly out of specification parts, screws of excessive length and pilot holes drilled in inappropriate errors.

  Secondly, Linon asserts that a refund has been issued. This is false. Linon demands a release of liability is completed prior to issuing a refund. This practice is unconscionable for a piece of furniture.

  If Linon sends a check for the amount paid for the unit without requiring legal documents to be completed, I will accept that this matter has been resolved.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **********
  
  
  
  
   
  

  Business Response

  Date: 01/16/2025

  It is the standard procedure at Linon that when we issue a refund that we ask the person receiving the refund to sign a document that no longer holds us responsible for any future claims. In this case he is receiving a 100% refund so this should not be an issue as there is nothing else to do. If ***** will agree to sign the waiver we will guarantee through the BBB that he will get the check. 

  Thanks. ****** ********

  Linon Home Decor

   

   

   

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Again, a release of liability is not standard practice for a refund. Linon will drop this requirement in order to resolve the BBB complaint. Until this condition is met, all responses will be rejected. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **********
  
  
  
  
   
  

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One side of the cushion fold was done very well, while the other side you could see the uneven fold as well as the underside exposed. Center of the cushion was not tacked correctly.************ Model #This was their response after requesting the Model # - Their warrant explicitly says they will make things right. This items was just recently purchased and received.Linon always asks to be your first source in resolving missing/damaged parts. Unfortunately, we are not always able to handle requests due to either: Parts are not available for replacement Part(s) requested will require a full item replacement Please advise the Retailer Linon was not able to assist, and a full item replacement or refund will need to be issued. Sincerely, Consumer Support Linon Company /

  Business Response

  Date: 07/24/2024

  We will work with the customer to resolve this issue.  We first need to contact them and see what redress is needed.  

   

  Thanks. *****************************

  VP-Compliance

  Customer Answer

  Date: 07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as ******************** does as he says in his response and contacts me to resolve the issue at hand.  

   

  MESSAGE FROM BUSINESS:
  
  ** **** **** **** *** ******** ** ******* **** ******  ** ***** **** ** ******* **** *** *** **** ******* ** *******     ******* ***************************** *************
  
  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Linon Home Decor Products - Cannot obtain repair parts for new stool I purchased a new Linon stool from a non certified reseller. The stool was missing the back and hardware to install the back.I reached out to Linon customer support and they asked me to send pictures, receipt and all kinds of other documentation to identify the product. I pulled everything together and sent it to them. They even have a spare parts form. When they determined it was purchased from a non certified vendor they said there was nothing they could do for me.All I wanted to do was purchase the missing part.So now I have a new stool with no back. **************** is not good.

  Business Response

  Date: 01/24/2024

  We do not send spare parts to customers who do not buy our product through are certified sellers.  Some of our retailers sell customer returns that *** have issues to third party close out liquidators.   I will check with our customer service department but if the item was bought by a non sanctioned Linon dealer we have no responsibility to repair the item.  

   

  Thanks *****************************

  Linon Home Decor

• Initial Complaint

  Date:12/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/11/23 I purchased a linon breakfast nook package that included the navy blue cushion set and pillows for $818.85 from **********. The order number is*******************. The item was missing the cushion set and pillows. I paid extra for a package set so I would receive the breakfast nook with the cushions, so I am just asking to receive the missing cushions set and pillows. The item I purchased is advertised as including the cushion set and pillows.

  Business Response

  Date: 12/28/2023

  Did the customer contact Amazon who sold them the Breakfast Nook?  That is usually the first step in a delivery issue. Also it does not appear that the customer contacted our **************** ***** number which would have resolved any issue.  We will Contact the customer next week.

   

  *****************************

  Linon Home decor

   

   

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of linon chairs from home hardware. Unfortunately, one of the feet broke off the bottom of one leg. I contacted linon directly to purchase a replacement leg/foot. They told me that it is beyond its warranty. I don't want it replaced under warranty, I want to buy a new foot/leg. They have a form on their website to purchase replacement parts. **************** informed me they do not sell replacement parts, even though they have a portion of their website committed to advertising that they sell replacement parts. I just want to purchase a new leg/foot as I love the chairs. Why will they not sell me this part?

  Business Response

  Date: 06/13/2023

  The Linon website specifically says we do not sell spare parts as the customer claims.  It also says we do not supply spare parts to anyplace outside the ** and the customer resides in ****** .  Lastly, we do not supply spare parts after the warranty period.  

  For the above reasons we cannot satisfy the customer. 

   

  Thank You. ***************************** VP-Compliance

  LinonHome Decor

  Customer Answer

  Date: 06/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: they have supplied other parts to other people - see other bbb complaints - I want to purchase the parts. I will pay for shipping to ******. I purchased off ********** and ********** specifically told to me order off the manufacturer.  Why will they not sell me the parts?!  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a rug from the company and never received it. I have tried multiple times to contact them and they did not return any of my messages.

  Business Response

  Date: 04/03/2023

  We tried to get in touch with the customer but he did not respond to our calls or email.   Also, the customer claims he bought a rug from ********************** but we do not sell direct to the public.  There is no way you can buy a rug from Linon directly.  It is possible that he bought it from a scam web site saying it was Linon.  We are checking this.  

   

  *****************************. VP. Linon Home Decor

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a stool from ************ Linon was the manufacturer of the stool. When I recieved it in the mail it had 4 identical legs. It was supposed to be 2 and 2 so that it would fit together. I emailed and after a few days of emailing they finally sent 3 legs to me. I now have 6 identical legs and one different. I have sent them emails over the last few days and they have not contacted me back to work with me. The stool legs are numbered ******** It looks as though I need another #3 but their identifying numbers have been incorrect before. I emailed pictures for them to determine what I need. I have not heard back.

  Business Response

  Date: 03/24/2023

  We will replace the customers mis-matched legs.  We are calling her today.

  *****************************

  Linon Home Decor

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a breakfast nook from *******.com's website on 2/19 and used Affirm to make payment over 12 months. I received an email that the package was delivered on 2/23 at 12:27 pm. When I arrived home my husband said nothing arrived. I checked in the hall and asked the leasing office if they received anything for me and they said no. I immediately contacted ***** and they initiated a trace on the items. In the interim I contacted ******* to get a refund, they stated they could not issue a refund as the package was signed for by a NFuentes. I stated that is not my name but they said they could not assist and suggested I contact the seller. I contacted Linon and explained everything I previously stated. They asked me if I searched around, asked neighbors, etc. I said I did. They then said they would initiate a trace with ***** and I told them I already has one in the works and they would be getting back with me with the results on Monday. I did hear back from ***** who said the package was lost initially and they then started a claim which was subsequently denied because they said the package was delivered. I then heard from Linon who said they could not assist because the package was delivered to my address and I asked them to confirm the address, unfortunately after they asked me for my address in previous communication. The point is a manager from ***** contacted me yesterday regarding this issue, first the company never put my apartment number on the label. He confirmed this, secondly the package was initially misdelivered to NFuentes' home which is why it was signed for. The manager stated the driver went back and picked it up and took it back to the station and it was "delivered" the following day (2/24) but by the picture it looks like he left it in the complex but in one of the breezeways (there are 16 buildings). I have attempted to rectify the issue with *******.com and the seller to no avail, I want my money back!

  Business Response

  Date: 03/20/2023

  Linon has no culpability in this issue and that is why we will deny the consumer's request.  We receive an address electronically.  That is the way all orders from major retailers are sent.  Attached is the address we received.  It does not include an apartment number.  We ship to whatever address comes through on the order.  This would be an oversight during order submission on ************ Supplies, or the consumers part.

  When the item was ordered either the consumer forgot to add an apartment address or ************ left it out but most of these orders are all electronic so I believe the customer forgot to add it.

   

  We received an electronic order from ************ Supplies.  Attached is the electronic order we received and it did not include an apartment.  I assume ***** was the third party supplier to Walmart.  I would assume the customer forgot to include an apartment number on the address.  If she spoke to a live customer representative then they forgot to add the apartment.

  Linon did everything properly so we cannot help the customer.

   

  Thanks.

  ******************************  VP-Compliance

  Linon Home Decor

   

   

   

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ******** and have determined that my complaint has NOT been resolved because: the seller is making a poorly veiled attempt at placing the blame on me when it lies with them. Attached is a screen shot of the original purchase made on ********* website which clearly shows my full address, apartment number included. I said it before and I will say it again, I never received this item and I refuse to pay for someone else's mistake. I am not a person of many means; I work hard for my money and just like the seller expects payment for the goods when purchased, I expect a refund when said goods are not received. As a consumer I shouldn't have to go through these lengths to get this issue resolved, it is evident that the seller is attempting to pass on his responsibility to me when it lies with them.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********************************************
  
  
  
  
   
  

  Business Response

  Date: 03/20/2023

  Linon will replace the missing package. Our customer service will contact the customer and send her out a replacement piece.

   

  *****************************

  VP

  Linon Home Decor

   

   

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution and email communication from ******* is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********************************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from brylanehome and one was from linon and it was a big area rug and I got a purple hippo foot stool. No shipping labels to return. Then I find out they no sign of anything to get my money. I could send back if I pay shipping for this heavy item and is making me take a gift card to shop with them. They don't show anything on me ordering rug but I have my stuff on my phone. Brylane won't do anything also even thou they sell there ****

  Business Response

  Date: 10/04/2022

  The customer bought a rug from Brylane that we shipped directly to her.  This is a fairly common practice.  It makes no sense to ship it to Brylane and then have Brylane ship it to the customer.  If the customer wants the rug returned for credit she needs to do this through Brylane.  She is not a Linon customer, she is a Brylane customer.

   

  There is nothing we feel we need to do for this person.  Thanks. *****************************. VP-Compliance