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Business Profile

Used Car Dealers

Special H Motors LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 04/14/2023 Amount of money spent ********* Business committed in selling a working vehicle that had just been serviced.Tried to work an arrangement where he would pay for the motor and I pay for the labor but changed his mind after I denied paying for the labor.

    Business Response

    Date: 05/02/2023

    A used 2014 ****** Forester with ******* miles was sold to ***************************** on 04-14-2023. The vehicle was originally being sold with a service contract warranty bundled with the vehicle. Customer was financing and it would have effected payment approximately $1 a day or $30 a month. Customer states he wants to buy the vehicle as cheap as possible and would like to purchase as is. I advised the vehicle is used and will be sold as is, and it is against my advise to buy any used vehicle without a warranty just in case of future cost of repairs. Especially on this particular vehicle being over ******* miles there is no lemon law coverage and cars sold in *** with over ******* Miles are sold completely as is as per *** Attorney General Lemon Law.  Customer states he understands and with all due respect it is his money and he would like to proceed as is without warranty. Currently a few hundred miles later the customer is in need of repairs and is asking me for money. I always go above and beyond for my customers, I offered to pay more than half of his bill with his mechanic even though he purchased the car as is, I was going to purchase an engine for him and he would pay his mechanic to put it in. His father was happy with this and shook my hand with a smile, however Customer states he is still unhappy and will contact police, BBB, and so on and my offer is unacceptable and that I should pay for everything even though he has no warranty.  At this point nothing is being offered and we can stick to the as is contract the customer chose when purchasing the vehicle. See attached signed and dated supporting paperwork. 

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