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Business Profile

Medical Imaging

Northern Westchester Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Imaging.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Service: 2/15/23 Charged for a diagnostic HSG test as a surgical procedure. It is not a surgical procedure. I believe that the hospital is overcharging their patients for this diagnostic test. Tried to resolve it with the billing department and my insurance company on the same phone call. Northern Westchester Hospital refused to work with us on it. They also refused to negotiate. They are billing my insurance company as if this was a surgical outpatient procedure. It is in fact a radiological outpatient procedure. Very different consequences when it comes to patient responsibility. $500 versus $0.

    Business Response

    Date: 08/16/2023

    Good Afternoon,

    Thank you for your inquiry in regards ***********************. Your letter was received on 7/11/2023 and patient's account was placed on hold for review. The review was completed on 8/15/2023. *********************** was called and updated on the review of her account with a Finance Supervisor on 8/16/23. This matter is now resolved and closed as the mistake was reprocessed and corrected. The patient's account was updated to reflect her true responsibility owed. An itemized bill was sent to patient's address on file for her records and proof of correction.

    Best,

Northern Westchester Hospital is NOT a BBB Accredited Business.

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