ComplaintsforNorthern Westchester Hospital
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Complaint Details
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Initial Complaint
06/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date of Service: 2/15/23 Charged for a diagnostic HSG test as a surgical procedure. It is not a surgical procedure. I believe that the hospital is overcharging their patients for this diagnostic test. Tried to resolve it with the billing department and my insurance company on the same phone call. Northern Westchester Hospital refused to work with us on it. They also refused to negotiate. They are billing my insurance company as if this was a surgical outpatient procedure. It is in fact a radiological outpatient procedure. Very different consequences when it comes to patient responsibility. $500 versus $0.Business response
08/16/2023
Good Afternoon,
Thank you for your inquiry in regards ***********************. Your letter was received on 7/11/2023 and patient's account was placed on hold for review. The review was completed on 8/15/2023. *********************** was called and updated on the review of her account with a Finance Supervisor on 8/16/23. This matter is now resolved and closed as the mistake was reprocessed and corrected. The patient's account was updated to reflect her true responsibility owed. An itemized bill was sent to patient's address on file for her records and proof of correction.
Best,
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Contact Information
400 Main St.
Mount Kisco,, NY 10549
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.