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Business Profile

Home Improvement

RJM Group Home Improvement, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for RJM Group Home Improvement, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RJM Group Home Improvement, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/08/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired ***************************** to renovate my apartment. In total i paid him 70K (this does NOT include any materials- i bought everything except the shower doors). He told me 2 weeks ago via text not to contact him again and to do whatever i want. The month of may- I was going away, so he had to do the bathroom. He did not install a ceiling light which i called him on it( the contract specifically says- ceiling light) instead he installed two wall mounts which are behind a mirror. So now i don't have proper lighting in my bathroom which has no natural light. He knows he messed up, hence he was already feeling guilty, so he used me calling out on his job as an excuse to tell me not to text him anymore.He also made me pay $3500 for the plumber (saying it was the plumber's license fee)???Made me pay the electrician - $2000. Now he's sending me a fake invoice for $2615 from the plumbing company ( i googled the address- a house on long island shows up) .His job is incomplete and i already paid him. And he won't return my money. Im not asking for the entire amount, but he needs to pay something back. i am sending you PayPal transactions and ***** payments made to him-***************************** and his company RJM and our contract with pictures of the apartment.

      Customer Answer

      Date: 08/05/2024

      Better Business Bureau:

      At this time, I have not been contacted by RJM Group Home Improvement, LLC regarding complaint ID ********. 

      I was able to receive 15k from PayPal that I paid ******, but I have not heard from them. But instead his lawyer- filing small claims. 

      Sincerely,

      *************************************


    RJM Group Home Improvement, LLC is NOT a BBB Accredited Business.

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