Complaints

• Initial Complaint

  08/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This collection agency keeps sending notices of debt from a dental office, i do not owe! Quit sending me notices about this or ill sue **

  Business response

  08/16/2023

  ************************************* received dental services from *********** on March 8th 2021. The charge for this date of service was $130.00. On July 13, 2021 *************************** made an online payment of $20.00 to *********** leaving a balance of $1*****. On September 7th, 2021 he had another office visit and the fee for that visit was $45.00. No payments were received on that day, leaving a new balance due in the amount of $155.00. On April 5th, 2022 *************************** made an online payment of $15.00, now leaving him with a balance due of $140.00. On December 13,2022 *********** sent ************************************* a letter informing him of his past due balance which at that time was $140.00. The letter also notified him that this was their last attempt to collect the balance before the account would be referred to an outside collection agency. On January 17th, 2023 *************************** made an online payment of $***** and on February 3,2023 another ***** payment, leaving a total amount due of $120.00. After that time period no additional payments were made and on July 31st, 2023 *********** referred his account to *******************************************. ********** sent out one collection letter to ************************************* on July 31st. 2023. C.Tech did not speak to *************************** however, he did leave a message on our voice mail after business hours which we retrieved on August 14,2023. His message stated that he did not owe this debt and that he was making payments to ***********. At that time, his account was noted as disputed and immediately verified with our client. The remaining balance owed on his account was confirmed to be $120.00. We have attached an itemized statement for review and a copy of the letter from our client to **************************** advising him of all explained above. We have placed the file on hold while **************************** reviews this information

  Customer response

  08/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have been making payments on this! Y the heck are they sending this to a collection agency?? really?? what a joke!!]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************************
  
  
  
  
   
  

• Initial Complaint

  05/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  C Tech collections put a collection on my account for a medical bill that is not mine. They have been uncooperative in helping me to resolve this issue. Because of this, my credit score dropped and Im not able to buy a house. I want this off of my credit report asap because they will not help me.

  Business response

  05/30/2023

  We are in receipt of the BBB complaint ID #******** regarding an account reported to the credit bureau by CTech Collections Inc.  

  CTech has cooperated in every way to assist *************************** when we were contacted in September 2022 and the date of birth was verified on that call.  We confirmed the phone # but were unable to contact her and left a message when we returned the call.  We also responded to the credit bureau dispute by validating the balance.

  We have a copy of the ******** Driver's license and other identifying documents signed by ****************************  Please be advised, the date of service was 3/4/2019 and the services were performed by **************** at St. ******* hospital.  There was also a follow up visit in ******************** office in ********** on 3/13/2019 where all the paperwork was signed.  Teh date of birth, social security number and the email address on the signed document matches our records.

  We have left a message on your preferred daytime phone number listed in your complaint earlier today.  Please contact us at your earliest convenience if you wish to discuss this matter in further detail.  

  We can be reached at ************ from 8AM to 8PM Monday through Friday. 

  Thank you. 

• Initial Complaint

  01/17/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with NA PARTNERS IN ANESTHESIA LLC and do not have a contract with C TECH COLLECTIONS. They do not provide me with the original application like I asked.

  Business response

  01/18/2023

  *************************** received ****************** from N.A. Partners In Anesthesia on 3/31/2021 and 4/7/2021. N.A Partners in Anesthesia filed a claim with  ******************************* Insurance carrier BlueCross/Blue Shield and the claims were processed. The Insurance was billed $3,290.96 for her 3/31/2021 date of service, ********** paid $960.00, N.A. Partners In Anesthesia made a contractual adjustment of ********, and applied $240.00 to her Co Ins, as per the contract she has with her carrier.  

  There were two charges for her 4/7/2021 date of service. First charge $7,918.87 was processed as follows: ********** paid $2,100.00 N.A Partners In Anesthesia made a contractual adjustment of $5,293.87 and $525.00 was applied to her Co Ins as per the contract she has with her carrier. The second charge was $6,479.07. ********** paid $2,359.12, N.A. Partners In Anesthesia made a contractual adjustment of $3,854.07 and $265.88 was applied to her Co Ins. All Explanation of Benefits detailing the balance due of $1,030.88 would have been sent to *************** by her carrier, **********/Blue Shield.

  N.A Partners in Anesthesia sent *************************** 4 statement to which there was no response, and on 9/9/2021 the account was referred to C.Tech Collections. C.Tech sent *************************** 5 letters and left 3 messages and received no response. At no time did ******* contact C.Tech to request any information regarding her account balance owed to N.A. Partners In Anesthesia. We have attached the Itemized statement along with the Explanation of Benefits with all the details. We can assure *************** that once her Co Ins balance is paid we will update the Bureau and it will be removed from her credit report.

   

   

   

   

• Initial Complaint

  10/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dont recognize this debt collector (NAPA OF **********)

  Business response

  11/02/2022

  ******************************* received medical service from our client, NAPA OF ** (NA PARTNERS IN ANESTHESIA) on 10/5/21. 

  We represent NAPA of **********, assisting them with collecting this outstanding medical debt. C.Tech Collections sent out 4 collection letters 

  and left 3 voice mail messages but no response or request for validation was received. The delinquent file was reported to the ************* on 10/13/22.

  We have since learned that NA Partners in Anesthesia has updated  ****** ************* ********* information and are billing this out to her carrier. 

  The file has been closed out of collections and a request was given  to have this deleted from the *************.

• Initial Complaint

  10/13/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with C TECH COLLECTIONS and do not have a contract with them. They did not provide me with any original documents or signatures like I asked. This debt was not properly validated.

  Business response

  10/24/2022

  We contacted the original creditor ************************* to get more information regarding the dispute and to obtain the documents requested by ****************************  Please see the attached itemized statement and a signed Medical Information/HIPAA Release Form which was forwarded to us by the creditor, *************************.  This balance of $157.58 is due and owing and it is a valid debt.  C.Tech Collections, Inc. has a BAA (Business Associate Agreement) signed with ************************* and are working on a contingency basis with the original creditor.  

  When the balance on the account is paid in full, it will be reported to TransUnion as 'satisfied in full'.  Effective July 1, 2022, all paid medical debt is removed from the credit bureau.  

  Please contact us to discuss and resolve this matter at ************.

  Thank you. 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩