ComplaintsforPreferred Mutual Insurance Company
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Complaint Details
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Initial Complaint
01/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received a phone call saying by law my sister who just turned 18 needed to be on MY car insurance even though she would never be driving my car. Her legal address is not even the same as mine yet they added her and changed my auto insurance policy without my permission, increasing my almost paid off policy by $1,000. I tried to dispute it and ended up cancelling my auto insurance through them. There is no law in massachusetts saying I’m required to pay for someone who won’t drive my car and my new auto insurance even thought it was silly. My policy from preferred mutual ran from July 2022 to July 2023 but I pay it 9ish months out of the 12. I have now received a bill from preferred mutual stating I owe them the rest of the money for my policy when I already paid off service I didn’t receive. They should owe me money since I won’t be receiving 6 months of the policy that had $100 left to pay on it. And now they’re sending debt collectors after me, how is this even legal when my new auto insurance policy started 12/6/22Business response
02/02/2023
ear Ms. *****,This letter is in reply to your request for a refund on your automobile policy.After we requested information on a possible operator of your vehicle, your agency sent in an endorsement to add ****** ***** as an occasional operator on your policy to be effective 10/20/2022.As a result, we will not be providing a remittance of premium at this time. However, if you can provide documented support that ****** was a rated operator on a policy elsewhere at the time we received the endorsement request from your agent, we will be more than happy to amend our policy rating. I hope this letter finds you well. We appreciate your business and wish you well going forward. Sincerely,Christopher M. C**** Underwriting Manager – Personal Lines
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Contact Information
1 Preferred Way
New Berlin, NY 13411-1800
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.