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Business Profile

Disaster Cleanup

Advanced Disaster Recovery inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Disaster Cleanup.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advanced Disaster Recovery **** ********************************************* ***** Two months ago, our home endured a small leak causing significant damages that we would come to realize later. Immediately, we called a plumber to assess the leak and he successfully located the cause and fixed the issue. Unfortunately, the water had spread down into the first floor and damaged over half of our home. At that point, we contacted our homeowners insurance company and filed a claim. The following day, a mitigation team from Advance Disaster Recovery ***** came to our house to assess the water damage and began the process of drying out the targeted areas in order to prevent any mold from forming. Along with the mitigation team, a demo crew arrived to begin the process of tearing down the affected areas. Their time and efforts were greatly appreciated by my husband and myself. The crew was efficient and thorough with respect to each task. Once the walls, ceiling and floors were gutted, a construction crew followed repairing our home back to its original state.The construction crew arrived, unprepared and had poor communication with the company on what materials to provide. We encountered numerous issues with this crew, and time and time again both the company (ADR) and Project Manager showed us no respect. On a Saturday, after doing our first load of laundry, we came down to switch the clothes into the dryer and found ***** gallons of water pooled all over our newly constructed floors. The construction crew neglected to hook up the discharge hose to the washing machine after construction was completed. Outraged, we called ADR to resolve this issue and requested compensation for their careless mistakes. Our request was denied several times and they have not taken any onus for their mistakes nor have they given us any kind of apology. See attachments for further details..

Advanced Disaster Recovery inc is NOT a BBB Accredited Business.

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