ComplaintsforPM Pediatrics

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 07/18/2023 I brought my daughter here due to us being on vacation and not being able to bring her to our family pediatrician. I had out of state insurance which they do cover emergency visits but the front desk couldnt find it in her system and didnt even take any information down. I was told my daughters visit was going to be $75.00 for cash pt which I paid with my cc. My daughter was starting to show signs of an ear infection. ************* told us she didnt see any puss but did see redness and to come back on a few days to see if puss is visible she made my child go home in pain knowing she needed antibiotics and we where flying back home in a few days. On 07/26 the office charged my cc without my permission an additional $53.82 I called the office and ask what the charge was for knowing I paid at visit and my daughter was only seen on that one day which was 07/18. The front desk girl said I charged you in state ******** fees in error and I was suppose to charge you $150 but we will knock the price down to $130 due to our error but it adds up to $128.82. I was so upset at the fact they didnt even do anything for my daughter and the. Go ahead and charge my cc after the fact and tell me my visit was more then what that charged me. Sorry it doesnt work like that if you tell me its one price then you have to honor that price not go and charge my cc days later without even telling me or making me aware that the price for the visit has changed. The call center was no help at all with this issue. I did give them my insurance information over the phone and they will bill it. I also did call my cc company and file a complaint. This is horrible service and communication with staff and patient. Pay cash never cc they will charge your cc more then what they tell you. This office is ao unprofessional.

  Business response

  08/14/2023

  ****************,

  We hope you and your family are well and that your child is feeling better. We are concerned to hear about your experience and appreciate you taking the time to provide us with your feedback. In efforts to remedy your concerns, a member of our Patient Experience Team will be contacting you directly. 

   

  Warm Regards, 

  PM Pediatric Care

  Customer response

  08/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****************
  
  
  
   
  
  

• Initial Complaint

  07/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Urgent Care visited: PM Pediatrics in *******, **, Patient is a minor so I am choosing not to disclose her name, however, if it is needed, Corporate can email directly ********************** Date of urgent care visit: 3/9/2023, ********* card ending in **** was charged 3/27/2023, Date notified of balance and card will be charged: 3/24/2023 at 9:15PM, Charged amount: $165.00, My daughter's urgent care visit was processed incorrectly by my insurance leaving me a balance of $165.00. I was alerted to this balance after business hours via email. The email states that my card will be charged in the amount of $165.00 on Monday, 3/27/2023, but if I wanted to stop this charge to please call the number provided. I called immediately once I received that notice, but since it was already after hours (9:15 PM), I had to leave a voicemail. Voicemail was not checked, therefore I was charged. I called and advised the billing office that my claim was processed incorrectly and that I would reach out to my insurance to have it resolved. They assured me that once it was resolved and they received a payment of $165 from my insurance, I would receive a refund. My insurance acknowledged the error, reprocessed my claim, and submitted a payment of $165.00 via EFT on 4/18/2023. Today is July 10th, I've called the billing department 5 times, I've even disputed with my bank, and I still have not received my refund. I continue to be told that it is still pending review, they apologize and tell me I'll receive my refund within 3-5 business days, and still nothing. They refuse to let me speak to a manager or the person who handles refunds. I've emailed corporate and still nothing. This is completely unprofessional and extremely frustrating.

  Customer response

  08/04/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding PM Pediatrics has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *********************************

• Initial Complaint

  04/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had COVID PCR test at PM Pediatrics of Bayside on 12/17/2021 during pandemic. I did not receive any bill until March 2023. ******************* was dated 3/2/2023 for $150. The description was for Office/Outpatient visit Est". I received 2nd bill (dated 4/3/2023) for the same description service, and new bill charges $260. Without any explanation, the bill increases to $260 from $150 for COVID PCR test. "** HealthFirst" denies the first claim because it said I had different insurance company listed as primary insurance. It is a false statement, and a family member went to the Flushing "** ******************* to meet the billing specialist on 3/18/2023 while I was on the phone with the specialist. The specialist helped to write the claim appeal to billing ***** I am still waiting for a reply up to date.

  Business response

  05/09/2023

  Hi ******,

  Thank you for taking the time to provide us with this feedback. We are concerned to read of your billing concerns and have requested that a member of our ****************** contact you to resolve this matter. If you do not receive a phone call or email from a member of our Billing team by this Friday 5/12/23, we encourage you to email our Billing team at ******************************** or our Patient Experience team at ****************************** We look forward to working with you to find a resolution to your concerns! 

  Best Regards, 

  PM Pediatric Care

• Initial Complaint

  03/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Your email payment processing notification was sent at 8:16pm on Friday 3/24/23 instructing ***********************, my minor child to contact ************ for questions or to cancel this charge. The number provided is to The PM pediatrics corporate office which was already closed when your email was sent at 8:16pm.The corporate office was closed as per the phone system recording at the number your payment notification email supplied (************).Your email lists number (************) as being ************************ *************** **, which is false as per your companies recorded phone system announcement.The public phone listing for PM ********************* *************** ** is ************.How is the consumer/parent/legal guardian able to question or dispute this charge before it goes through? When the directions/information given by your company to even question and/or dispute this charge is incorrect.This email was sent after the business hours for the phone number your email provided.There are no business hours listed in your companies email. A provided phone number which is unreachable for the purpose(s) you listed at 8:16pm on 3/24/23 the time of your email communication to my minor son.I am extremely upset that a notification email addressed to a minor child staring a credit or debit card will be charged under their name with less than one business day notice?Your companies email states card number ending in **** belongs to my 13 year old son, which is false.*********************** is not the card holder of card number ending in ****.An agreement ID to *********************** my 13 year old minor son; who legally is unable to enter into a financial agreement as your email states he did.The email says to call for questions and mention information which is also incorrect.My son *********************** is a minor child and not the card holder as listed in the notification. *********************** is under age 18 and unable to have a legally binding or enforceable card agreement on file.

  Business response

  04/11/2023

  We appreciate you taking the time to provide feedback about your experience with PM *************** We would like to extend our sincerest apologies for your experience and would like to make things right! We welcome you to connect with a member of our Billing team by emailing ********************************** to further discuss your concerns. 

  Customer response

  04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The response the business provider seems to be a general scripted response to contact them. I have contacted the business several times about this issue to no avail, which is why I filed a better business bureau complaint. The business response doesnt address my complaint at all!

  This business sent an email addressed to my minor child with numerous false or misleading pieces of information. I want these issues addressed and corrected.

  
  
  *****************************
  
  
  
  
   
  

  Business response

  04/19/2023

  We are concerned to hear about the experience outlined in the reviewers complaint and have escalated her concerns. A member of our Patient Experience team will be contacting her directly to provide assistance in connecting with our Billing department. 

• Initial Complaint

  02/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Brought my 2 year old daughter to get checked out for a possible ear infection. Had a 4:15 appointment. Arrived at 4:05. Was brought into **************** at 4:40. At 5:30 I opened the door and said to the doctor and staff of four sitting right there I think you forgot about us. To which the doctor replied in a nasty tone we see people in the order they come in. I explained my appointment time to which no one cared or responded. Only when I said I would file a complaint did they have any interest. Upon walking out the doctor was talking trash to me. I turned around, went back to the doctor and proceeded to swear at him loud enough for everyone to hear. I also demanded my payment be refunded, which they did not do. Very unprofessional and I will be contacting the ** ***** of ******* Examiners to file an official complaint against *******************. I do not recommend visiting the Pompton Plains facility 0/10

• Initial Complaint

  07/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I had a COVID 19 test performed by this provider. They billed me for $430.00. Their sole action was to send someone to my car to do a nasal swab. I provided my insurance information to them to file a claim.My insurance provider ************ asked me if I had an office visit. I told them that someone came to my car to swab my nose and that was the only contact. There was no medical history taken or physical exam provided, just a nasal swab in the parking lot in my car.My insurance company said they would contact the provider and try to resolve the issue since it seems they are billing for an office visit. The also told me that some practices are doing this to try to increase revenue even though no office visit occurred. So far I have not heard back from the insurer or the provider.. I also asked for an itemized **** which I have not received.The provider did not return my request for a call, rather they sold the alleged debt to a collection agency which precludes getting the **** adjusted, and potentially damages my credit unless I pay a thrid party $430.00 that I do not owe. Now I am having to deal with a collection agency in ********.As recently as today I called the provider's billing office again and requested a call back but they did not respond.. At best this is a business with poor business practices. At worst and intentional attempt to collect for services not performed and subsequent refusal to discuss it.This provider needs to refund whatever I have to pay the collection agency to settle their claim.

  Customer response

  07/31/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by PM Pediatrics regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  03/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On December 30, 2021, I attempted to schedule a COVID test with PM Pediatrics. As per their website (***********************************), in order to schedule a COVID test, a person has to go to a visit with one of their providers, and then the provider will schedule their test. I went to a virtual visit for about 5 minutes at 2:30pm on December 30. At the visit, I scheduled a COVID test for December 31 at 5:30pm and was told that the test would cost up to $200, depending on my insurance. Later that day, I found another (cheaper) test, and cancelled the original test scheduled with PM Pediatrics. Today (March 25, 2022), I received a $570 **** for my 5-minute video visit. As shown in their website linked above, I was promised that this was a free visit needed only for a COVID test. I should never have received this ****.

  Customer response

  03/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  03/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My daughter insurance was just switched and they did not want to see me or take my daughter my daughter has a high fever of 104 promptly but when we got there we werent even told the temperature of my daughter and she has a very high temperature and he didnt want to see her my wife kept asking them whats going on whats going on now theyre telling us they cannot see us until we get outdoor insurance card and we are all the way here and its an emergency we told him we were going to call them when we get home to give them the new insurance and they told us no so now I have to drive all the way home and I dont know if they could severity of mys fever and now theyre waiting and I need resolution on this because theres no way somebody should be treated like this

  Customer response

  04/13/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by PM Pediatrics regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  01/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Charged us $50 **-**py in person. I got an invoice for another $50. Turns out they originally used the $50 to pay for someone elses ac**unt accidentally. We went back to **rrect the problem. They gave us a # for billing. We waited on hold for billing only to be told itll be looked into by another finance department (and no I cant talk to them) so Ill have to wait and hope they give my back my money. The customer service in billing was disrespectful.They gave the $50 we paid originally to a ***************************** instead of my son ****** chen.This **mpany at this location also **nsistently charge us ** pay for Covid test and I **nstantly have to call for billing adjustments.

• Initial Complaint

  10/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  March 2021 My wife went to this business on one of its sites in Maryland to get a PCR test for travel. We had called in advance and were told that the cost of the 24 hour service was USD 150. It was in the ballpark of what other companies in the area charged. She went in, gave her details, paid in advance by credit card the USD 150 and the test was sent the next day as promised. Months later, we found that they also charged her for an additional fee of USD 65. We tried to resolve it by phone but we were denied repeatedly. We even asked the person to identify the services rendered over and above the PCR test and she said that it's probably the fee for the doctor to pull the sample! The USD 65 claim is fraudulent and the company cannot back it up. They advertised a fee for the PCR test and now they want to charge an extra USD 65 months after the transaction was finalized. It is definitely a company that I will never use again! Name of my wife is: **** ********** ***********

  Business response

  10/13/2021

  Good Morning *** ******* 

  Thank you for taking the time to provide this feedback. It was a pleasure speaking with you and we are glad that we were able to assist in resolving the account balance. We wish you and your family all the best. 

   

  Thank you, 

   

  PM Pediatrics

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩