Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14, 2024, at 2:30pm, I went to ***************************** to lease my third car with them. My lease for the 2020 Elantra was up, and I wanted to lease the same gray Elantra, but a 2024 version. My only requests were, that it had heated seats and that it was gray. First they told me that they had no gray Elantras, and when I asked if they could get one from *********, they said it would cost me more money. Then I was told that the Elantra model I had, no longer came with heated seats, and I had to go for the more expensive Elantra. All okay. It was agreed that I would put down $5500, though I did not have to, just to bring down my monthly payments. I put that amount on two credit cards, receipts below. I decided on a Blue Elantra because it was what they had. After paying the $5500, I was told they made a mistake and there was No Blue. Okay. I settled on the Red Elantra. They went through DMV and my insurance and I received my new registration and insurance cards. I then watched them put my plates on the new car, and all was set except to sign some final papers. It was now around 8pm at night, and raining. And, they tell me that I owe an ADDITIONAL $4170.47, (receipt and contract below). I argued that the past two leases never included more than my downpayment. They said it was taxes, etc. You can see below, there is nothing under taxes, listed. At this point, I didn't know what to do. I paid, because I had been there 6hrs.I called the next day, and got **** in Finance, who tried to explain that I had a $4000 Rebate in 2020,I Did Not. About a month later, I called Hyundai Finance, who I pay my monthly payment to, and after 3 people couldn't explain it, they put me through to their customer service ***** and ******* gave me a Case#******** on 7/29/24. On 8/13/24, I got a call from ***** saying that she was calling for *******, and their **** does not handle privately owned dealerships. I want my $4170, refunded to my ***** or put toward future payments.

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by New Rochelle Hyundai regarding complaint ID ********.
  
  Sincerely,
  
  ***********************

  Prior to my contacting the BBB, Hyundais *****- finance ***** said they could not explain my being charged an additional $4100, and sent me to Hyundais *************  Three different customer service workers said, there is something wrong, that they made me pay $4100 (after I put down $5500 of my own free will). They said it wasnt itemized and they had no idea what it was for, but, when they sent it to their supervisors, I was told that they would not pursue it. 
  This was my 3rd lease with the same dealer. The New Rochelle dealer tried to tell me I forgot, and that I did pay it before. But, I have copies, and did not forget. Because Im a senior single female, I was taken advantage of. After being there for over 6 hours, the insurance and registration done, and plates transferred, I was forced to pay the additional $4100. I even called the manager of the dealership myself, and no one ever called me back. 
  The final indignity is that after my mistreatment, they tried to tell me to open a Gmail account so I could give them a good review in Yelp.  Shame on Hyundai for not correcting this. I will NEVER get another Hyundai. 
  
  

  
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been with hyundai since the April 7th being service because it wouldn't reverse i was told i needed a new transmission which was the reason it wouldnt reverse. i paid for a new transmission Picked up my car April 19th still with the same reverse issue and with noise it didn't have before.i was told to return the car to get serviced and now im being told the issue with the vehicle not being able to reverse was because of the torque converter being unaligned. which is why it wouldn't reverse. They still need to fix it im requesting the work order and notes submitted during the repair if they claim it was fixed i want the refund from the transmission.

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are ********* Hyundai Tucsons (2022). They both needed service (part of the lease contract) so took them to New Rochelle Hyundai.The place didn't even bother to check oil on either car - we just learned, that one of has practically NO oil in it, the other's oil level is low and the oil is a mess.They set the next appointment mileage at their own mercy, they put the wrong inspection month on one of the cars, and they never ordered the parts they were supposed.Total scam artist.

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by New Rochelle Hyundai regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used Hyundai Tuscon from New Rochelle Hyundai on May 30th of 2022. After all the paperwork has been signed, we learned that the dealership had misplaced the vehicle's second key and wasn't able to send us home with the key but they would get it to us within two (2) weeks. Additionally, we noticed in the following days that the back hatch did not operate with the one key fob that we were given and the car was missing a driver-side floor mat. These are extremely simple things to remedy. However, I have called several times and emailed several times to try to button these minor things up. I have been ignored via email and no one ever returns my call. We have bumper-to-bumper coverage so we should be able to have the car's hatch serviced free of charge. The second key and the floor mat should have been sent to us by now. The salesperson we worked with and two senior managers in finance have completely ignored ***********.

• Initial Complaint

  Date:07/15/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave the business $500 as a deposit for a vehicle. I decided to go with another dealership and Empire Hyundai will not return my $500 deposit. I was told it was done, but it is not in my account and has not been processed. I talked to a salesman, finance manager and general manager, and they all ignore me

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off at New rochelle hyundai May 7, 2022. I needed my fuel injectors to get replaced. I waited about 2 weeks to see if i would get a call back, i never did so I decided to call. When i finally got through to someone i was told they are waiting for my warranty to go through. Another week went by i called back for my car and they blamed hyundai company itself saying its backed up. I been paying my car note the past 2 months without having my vehicle. I get told there isnt any loaners. I been traveling with my son without a car. No one seems like they want to help. I get put on hold for hours.