We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apostilles

National Apostille, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apostilles.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Afternoon,On August 22nd I hired National Apostile to facilitate the authentication and notary of my late fathers death certificate. I was charged $1214.00 dollars and have not received the documents necessary. Its been over 5 months, more importantly no-one at the office answers calls or emails! Yet they answer emails and they do call when collecting my payment. I need my fathers death certificate back! please! I need it back with the necessary stamps requested or atleast refund my money back and send me back my original death certificate please.

    Customer Answer

    Date: 03/26/2023

    Better Business Bureau:

    At this time, I have not been contacted by National Apostille, Inc. regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:10/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From: ********************************************* (** ****** ******* ********* ******** *****)Main Phone: ***************; E-mail: ***********************************: October 24, 2022 Re: Complaint against NATIONAL APOSTILLE, INC. ******** To Whom It May ******** We are writing to complain about National Apostille, Inc. On 6/6/2022 our company placed an order for preparing the Apostille of the Death Certificate with the National Apostille, Inc. Service fee in amount of $295 was paid online on 6/6/2022. Completed order form, confirmation of payment and a copy of the Death Certificate were mailed out to the address indicated in the order form on 6/7/2022. According to the **** tracking, the documents were delivered on 6/9/2022.On 6/22/2022 we were advised by National Apostille, Inc. that additional document (Exemplification letter) was required to be provided. The original Exemplification letter was delivered to National Apostille, Inc. on 7/21/2022 (**** tracking report is attached). We were advised that the estimated processing time for preparing the apostille of the Death Certificate is 3-4 weeks. A copy of the email from the customer support representative with the timeframes is attached for your reference. On 7/25/2022 we were informed by the customer support representative that our order was still in process, however since that time we have not received any updates from them. We have been trying to contact them via phone, email, and using their online form on a website numerous time to no avail. As of yet we have not received any answer from them or the completed document. In view of the aforementioned we would like the company, National Apostille, Inc., to refund us $295 for the services that were not provided. Please review our complaint and let us know how this issue can be resolved. Thank you! - Sincerely, ******************, ****

    Customer Answer

    Date: 11/21/2022

    Better Business Bureau:

    At this time, I have not been contacted by National Apostille, Inc. regarding complaint ID ********.

    Sincerely,
    **** *********

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/18/2022, I contacted National Apostille, *** via their website chat function (************************** - I filled out a form regarding my needs which was to obtain an apostille for a CT birth certificate. That same day, the company replied with an email with information and instructions. ***luded in the information was a statement that the turnaround time to process a CT apostille is 3-4 weeks. On 8/22/2022, I mailed my forms ***** priority mail for $8.95) which included my credit card number. On 8/30/2022, my credit card was charged $325. Since then, despite numerous attempts to reach the company to ask about the status of my order, I have received no replies. I have left approximately 4 phone messages at the various numbers listed on their website, and I have sent 3 emails using the email addresses also listed on their website. One email is a non-functioning email - my email was sent back. There has been not one reply from the company, and I have not received an apostille. It is now almost 2 months since my credit card was charged. I am requesting the help of BBB to hold National Apostille *** accountable and refund the $8.95 **** mailing fee and the $325 apostille charge which I have not received. Also, just as important is that the company, which I now don't trust at all, has a certified copy of my birth certificate - this is confidential information. Please let me know if you'd like a copy of the **** mail receipt, the credit card charge, and emails that I have sent to the company.

    Customer Answer

    Date: 11/20/2022

    Better Business Bureau:

    At this time, I have not been contacted by National Apostille, Inc. regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:09/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed, and called this office for order status of documents and I have gotten no response. I sent a Marriage Certificate for Apostille to the Manhattan ******** Apostille Office via *** (Tracking number was ******************) and it was billed on August 22, 2022 for $295, Receipt # ****-4259.It's been 5 weeks and I have not received my documents. I believe National Apostille, Inc. is scamming people and has gone out of business because there's no response via email or telephone number. I also believe that (*****************************) the President of National Apostille, Inc. has started another company *** Apostille, **** because it's almost an identical website https://www.apostilleservices.com, same office location cities, and President has the same last name- *********************************. Please investigate this 2 businesses.National Apostille, Inc. ******** ************************************************************** ************ Customer Support: ************** Intl Callers: ************** Website: ********************************* Emails: ******************************** ******************************** &*** Apostille, ************ Apostille ************************************************************************************ ************** Customer Support: ************** Intl Callers: ************** Website: ********************************* Emails:****************************************** ******************************************

    Customer Answer

    Date: 10/21/2022

    Better Business Bureau:

    At this time, I have not been contacted by National Apostille, Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: 5/19/22 The amount of money paid to the business: $350.00 What the business committed to provide me: International Apostille for ***** of *************** of the dispute: The committed document was never provided, original documents were never returned, credit card was charged for the service.The business has not tried to resolve the problem by any means, phone or email. When calls were made to them I was yelled at and told to email and called a psycho. No one was ever available to speak by phone or in the office. When emailed I did not receive proper responses or any response at all. The indicated time on the business website is 7-9 business days but its now over 3 months with no documents provided. The original document contains sensitive personal information such as the passport number and its now lost.Receipt #**********

  • Initial Complaint

    Date:07/27/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid National Apostille with 5 separate checks for multiple apostilles from various states and have only received one to date. The first check was written on 5.18.22 and the last check was written on 6.1.22. I have written *************************, the President of the company several times and called twice asking for information about these orders to no avail. I have asked in my most recent email for specifics from the records of which apostilles were sent for each check amount. No one from that company ever gets back to me. I called again today and they always tell me ****** is not in the office and ******** is never available. She never answered my last email of 7.26.22. I have spent a lot of money for apostilles AND I SENT ORIGNIAL DOCUMENTS THAT *** NOT BE RETURNED TO ME. I am very upset about this. I need someone to help me please!The checks were check **** on 5.18.22 for $290; check **** on 5.18.22 for $275; check **** on 5.19.22 for $195; check **** on 6.1.22 for $290; check **** on 6.1.22 for $290, totaling $1340.00. All of these checks were cashed by them.I want to know exactly what was sent out for apostille for each date of service and check amount that they cashed. I want to know what they intend to do to fulfill this payment and request for apostilles. I want to know what they intend to do about these missing documents.Please help me as I don't know what other recourse I have available to me.

    Customer Answer

    Date: 08/21/2022

    At this time, I have been contacted directly by National Apostille, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    On August 11, 2022, ******** emailed me saying my "documents are being processed and will be ready in 2-3 weeks." She has never provided the information I originally asked for detailing which apostilles were sent out for which checks and to which states. My attorney has also contacted them via mail and email on August 19, 2022 to no avail. Attached please find his letter.

     

    Respectfully, 

    t ******

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *************************

National Apostille, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.