Business Profilefor1-800Accountant

I purchased a year's worth of service from 1800Accountant to support tax preparation and advisory support for my small business, an Executive Recruiting LLC located in ********. I have since relocated to *********. The salesman for the business stated I would have timely access and unlimited advice and support to my business as part of my contract. The actual response has been non-responsive. The firm has yet to provide me with support with business and personal tax filings; has not provided business tax planning; has not provided personal financial planning; and very limited hours for me to access my assign accountant. In addition, the assigned accountant has not provided me with information he said he was going to including proposed salary structure for my new S Corp. Finally, per agreement and for what I paid for, 1800Accountant was to review my last two years of tax returns. I uploaded them immediately after starting the service. His first reply was, they looked good to him. After I pushed back stating that was not a review, the sent instruction to completely reinput all information from my 2023 return into their computer system. Finally, the Bookkeeper advisory service is non-responsive to messages and it took me three weeks to get a 15 minute appointment. This firm did not live up to the contract they provided me and states on their website that they will not refund my money after 30 days of services, which saw limited action on their part.