Complaints

This profile includes complaints for 1-800Accountant's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1-800Accountant

  260 Madison Ave Ste 1001 New York, NY 10016-2401

  
• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

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  1-800Accountant

  13575 58th St N Ste 154 Clearwater, FL 33760-3746

• 

  1-800Accountant

  13575 58th St N Ste 154 Clearwater, FL 33760-3746

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***** Accountant to do my book keeping and accounting for the 2024 year. I paid them approximately $3300.00, a year ago. Since that date they have done nothing! My taxes are due and they have nothing completed. They are totally inept and I need them to complete my taxes!

  

  Business Response

  Date: 03/31/2025

  Hello ******,

  We sincerely apologize for the frustration and inconvenience you've experienced. We understand how important it is to have your bookkeeping and tax preparation handled efficiently, especially with deadlines approaching.
  
  We have initiated an investigation into your concerns, which should take 10 to 15 business days to complete. Once our review is finalized, we will follow up with our findings and the next steps.
  
  We appreciate your patience and will work to address this matter as quickly as possible.
  
  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not fully acceptable. My taxes are due April 15th! You need ***** days to review my compliant. Today is 3-31-2025! That is not sufficient! My taxes will not be done in the correct time frame and you will have to file a extension which I DO NOT WANT! You have not completed any work on my taxes, you have not contacted me, you have not completed ANY OF THE ***** OR WORK I PAID FOR! I am sincerely dissatisfied with your company! You totally dropped the ball!
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $869 in Jan of 2024 to file my 2023 taxes. I was told to upload my docs. to file. After submitting my required docs, a *** told me I also have to submit docs for my personal taxes along with the *** and theyd be charging an additional fee. I then started questioning them about why I wasnt told this from the start. The *** told me that someone would get in touch with me regarding the situation because I SHOULD had been informed. No one got back to me about it until the beginning this current year. ***** M called me to get more money from me for tax filing for 2024. I explained to her what happened the previous yr. She agreed they owed me the filing for 2023. When she contacted me after investigating, she basically told me she didnt know why I was never told about the personal taxes and told me the person that handled that is no longer working there. I told her I would go ahead and pay the additional $417 for them to do my personal taxes so I can just be done with them and their services. She told me once I paid I should be able to go into the online portal to submit my docs for 2023. Upon realizing i could not submit my forms, I also noticed I had a refund from them pending in my bank acc for $417. I called her back to tell her I wasnt able to submit my docs because the system wouldnt allow it and I also had a refund from them pending that I hadnt requested. She told me that must be a mistake and went on tell me she fixed everything I should now be able to submit my docs. When I looked at my bank acc again an additional $417 was taken out of my bank account without my authorization on 03/21/25. It has been over a year of the back and forth with this company, I cannot submit my documents because they have me locked out of their system, every time Ive asked to speak to a supervisor Ive been ignored, no services have been rendered, and I did not give them permission to take out $417 from my bank on 03/21/25. Ive asked to be refunded with no resolve

  

  Business Response

  Date: 03/26/2025

  Hello ********

  We sincerely apologize for the frustration and inconvenience you have experienced. We take your concerns seriously and have opened an investigation into this matter, which will take 10 to 15 business days to complete. Once our review is finalized, we will reach out to you with our findings and the next steps.
  
  We appreciate your patience as we work through this issue and are committed to addressing your concerns.
  
  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company $3,000 to handle the filing of taxes and any other accounting needs. I was delayed in getting the requested documents for them to file the taxes and mentioned to them I was having medical issues including multiple ER visits and losing my ability to walk. After sending over the document they failed to communicate with me and never filed the tax information. There were no services rendered by this company despite paying them.

  

  Business Response

  Date: 03/26/2025

  Hello ******,

  We sincerely regret to hear about your experience and understand how challenging this situation has been for you. Please know that we take your concerns seriously and have opened an investigation, which should take 10 to 15 business days to complete. We will follow up with you once our review is finalized with our findings and next steps.
  
  In the meantime, we want to ensure we can proceed with your tax filings as soon as possible. Please log into your Client Portal and complete the Virtual Tax Organizer for both your business and personal taxes. We are unable to begin drafting your tax returns without both questionnaires being completed.
  
  We appreciate your time and patience, and we are here to assist you.
  
  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for 1800 Accountant for a few years now. In this time we have been hacked 3x. Once the hacker got an employees information and caused horrible damage and more recently employees were found that have never worked here. I noticed i was scheduled to pay MD taxes. I do not have an employee in **. I reached out and the ****** who I was dealing with could not or would not find it. The second ****** was able to help me and delete it and find the problem...which was an employee entered that NEVER worked here!I asked to speak with a manager and was told there was no way to get a *** to a manager. In ADDITION, I was told they would file my quarterly taxes and that was NEVER done! I am fed up and feel screwed by this company! I would like my money back and I will go elsewhere.

  

  Business Response

  Date: 03/25/2025

  Hello *****,

  We sincerely regret the difficulties you have encountered and understand how frustrating this situation must be. We take your concerns seriously and have opened an investigation to review your experience. Please allow 10 to 15 business days for us to complete our review. Once finalized, we will follow up with you regarding our findings and next steps.
  
  We appreciate your patience as we work through this, and we are committed to addressing your concerns.
  
  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on January 29, 2025 after our initial consultation phone call the sales *** said that they were going to provide me with real estate investment tax advice. Give me one ******** or trust for my investment property. The initial cost was supposed to be $2500 bucks. they ended up charging me. $2949. After my attempt to have them readjust the first charge, they said that I would need to speak with a tax consultant first.They kept trying to provide me accounting service for a pre-existing business. I told them that I didnt have and that I was a real estate investor.Each meeting an appointment was followed up 10 days apart, after I finally talked to my tax consultant, he had little to know, knowledge about real estate, investing, and tax advantages. I requested a refund, but they refused to give me a refund saying I was past the 30 day window when I didnt even get a chance to talk to the actual tax accountant until after five weeks. I reached out to management a couple of times requesting a phone call every time management has ignored my calls and emails saying that they triedto call me but never called me back. Ive been trying to get a refund now for three weeks.They keep giving me the ring or putting me in a loop trying to sell me and provide me with services that I dont need and refused to contact me. I filed a dispute with my credit card company as well and Im awaiting ***ayment. The services that they are trying to provide me are not needed for my situation and it was very well addressed in my consultation call but the individual just wanted to sell me a package so he could get his commission.And not only that upsell me on a package that I told him that I didnt need and I expressed that throughout this whole situation.

  

  Business Response

  Date: 03/25/2025

  Hello ******,

  We are sorry to hear about your experience and appreciate you bringing this to our attention. We take your concerns seriously and have opened an investigation into this matter. Please allow 10 to 15 business days for us to complete our review. Once finalized, we will follow up with you regarding our findings and the next steps.
  
  We appreciate your patience as we work through this.
  
  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened my own LLC and paid 1800accounts $2789.00 to perform booking duties and tax help for my business. I have tried contacting them for over a month through phone and email to get help with filing my taxes and no ones ever answers the phone, no one ever responds to my emails and using the help chat on there portal does not work. It always says no one is available, even during business hours. I can not file my taxes now due to this company withholding information needed to complete my business filing. I'm asking for my money to be refunded as they have never helped me and have now hindered me from filing my taxes.

  

  Business Response

  Date: 03/24/2025

  Hello ******,

  We sincerely apologize for the frustration and inconvenience you have experienced. We understand how important it is to receive timely assistance, and we regret that this has not been your experience.
  
  We have opened an internal investigation into your concerns, which typically takes 10 to 15 business days to complete. Once the review is finalized, we will follow up with our findings and the next steps.
  
  We appreciate your patience as we work to address this matter and will be in touch as soon as possible.
  
  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid all my dues including $4094 and $257 monthly. Business has not replied on me since November. I scheduled a meeting with tax advisor for 3 consecutive months and she doesn't show up. **************** keeps me on hold for hours to regret calling them whenever I call to show frustration. they made lots of errors on my taxes costing me thousands already.

  

  Business Response

  Date: 03/18/2025

  Hello ****,

  We sincerely apologize for the frustration and difficulties you have experienced. Your concerns regarding missed appointments, lack of communication, and tax errors are serious, and we understand how upsetting this situation must be.
  
  We have initiated an internal investigation into your case, which typically takes 10 to 15 business days to complete. Once our review is finalized, we will provide you with our findings and the next steps.

  We appreciate your patience and will work diligently to address your concerns.
  
  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $1,199 for 1 year of "Tax Advisory", since July 2024 we have not had a person assigned as our tax accountant, tax advisor or administrative support. We briefly used this company for payroll and bookkeeping, and for some reason those specialists are still on there - but when I attempt to contact them - no response. I've been charged several times and then have to send a support tickets for them to refund the amount because the service was supposed to be part of the contract I have been given incorrect and just plain wrong information for our business. With no warning or notification they changed our payroll provider and 401k provider. I cancelled the monthly payroll service as soon as I realized what was happening. They continued to draw funds from my account incorrectly after they were no longer in charge of payroll. There has been no contact from a tax advisor to assist us with "year-round tax consultations", per our agreement. All of the advisors that we initially had were less then "specialists."I've been paying a third party to be our accountants since September 2024 - as I had/have no faith in 1800accountant abilities. I contacted them via phone and explained the situation and they said that they only refund up to 30 days from the date of signing. We received 0 help from this company, from our "advisors" and from their customer support.

  

  Business Response

  Date: 03/14/2025

  Hello *******,

  We sincerely apologize for the frustration and inconvenience youve experienced regarding your tax advisory services, payroll, and billing concerns. We understand how important reliable support is for your business, and we regret that we did not meet your expectations.
  
  We have opened an internal investigation into your concerns, which should take 10 to 15 business days to complete. Once our review is finalized, we will follow up with our findings and next steps.
  
  We appreciate your patience and the opportunity to address this matter. Your feedback is valuable to us, and we are committed to reviewing your concerns thoroughly.

  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***Do not use this company**I subscribed 2/19/2025 ****** on of the team managers was very nice and made her team sound very professional.The reason I decided to cancel was when I spoke to ****** she hyped how awesome the team was and how they were going to provide, guide me & help me get p***ared for my taxes. She sched an appt for me to speak with a *** on Sat 3/9 at 10:30am. I work Sat I changed my work sched for this appt. I received & email/ text message Sat confirming my appt at 10:30am I never rcvd a call then I logged into your 800 accounting site & was chatting with someone asking what happened with my 10:30 I was told you will be called at 5EST. 2pm PST came by and I never got a call. At 2:12 & 2:13 I got a call phone rang twice then hung up. I called their 800 machine said they were closed for the day. I left a message to ****** requesting to cancel & the reason why. No call and poor customer service.***** called me Monday I explained to her again why my desire to cancel she was very pushy trying to set another appt for the tax consultation. I firmly said no thank you please have a manager call me. Never got a manager call. Then spoke to ***** **** accounting I was informed they will cancel me but I was not getting a full refund. I was charged $295.00 cancelation fee and I did not rcvd any services nor was informed at time of enrolling their cancelation fee. Spoke with ***** 3/13/2025 in their escalation **** and apparently there are no managers I can speak to and said that what we charge to cancelation fee your not getting a full refund you can do whatever you want.Terrible customer service once you subscribe with them. They don't care about the customer only keeping the cancelation fee that they do not disclose.I want requesting my $295.00 fee I was charged for.

  

  Business Response

  Date: 03/14/2025

  Hello *******,

  We sincerely regret to hear about your experience and understand your frustration regarding the missed appointment, cancellation process, and associated fee. Providing clear communication and quality service is a priority, and we apologize if we fell short of your expectations.
  
  We have opened an internal investigation into your concerns, which should take 10 to 15 business days to complete. Once our review is finalized, we will follow up with our findings and next steps.
  
  We appreciate your patience and the opportunity to address this matter. Please know that your feedback is important to us, and we are committed to improving our processes.
  
  Sincerely,

  1-800Accountant Client Care

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against 1800 Accountant for their failure to provide the services I paid for and their lack of responsiveness, which has significantly impacted my business operations.I signed up for 1800 ************ services on a payment plan totaling nearly $3,000, which I paid in monthly installments for six months beginning in June/July 2024. Despite fulfilling my financial obligation, 1800 Accountant has failed to properly render the services I was promised.Since December 2024, I have encountered the following issues:Lack of ********************** My Account Manager repeatedly failed to answer my questions regarding my business. Meetings were frequently rescheduled or canceled, leaving me without the necessary guidance. Documentation shows my concerns went unanswered despite multiple inquiries.Failure to Resolve Issues I submitted multiple tickets and complaints to 1800 ************ support team, yet the issue was never resolved, nor were my questions addressed.Last-Minute ************************ Execution My Account Manager briefly glanced at my tax documents, then transferred me to another accountant. Due to these delays, I was unable to file my taxes until March 2025.Continued Neglect from New Accountant My new accountant, ******, ignored my pending questions from December. When I finally secured a meeting in March to address my concerns, ****** canceled the meeting at the last minute. This lack of service has severely disrupted my business operations, created significant stress, and delayed essential tax filings. I paid for a service that was never fully rendered, despite my repeated efforts to seek assistance.I kindly ask for the BBBs assistance in resolving this matter, as I have exhausted all internal options with 1800 Accountant. Please let me know the next steps for filing this complaint. Thank you for your time and assistance. I look forward to your response.

  

  Business Response

  Date: 03/13/2025

  Hello ******,

  We sincerely regret hearing about your experience and the challenges you've faced with communication, service execution, and tax filings. We understand how frustrating and stressful this situation has been for you, and we want to assure you that your concerns are being taken seriously.
  
  We have opened an internal investigation into your case, which should take 10 to 15 business days to complete. Once our review is finalized, we will follow up with our findings and next steps.
  
  We appreciate your patience during this process and regret any inconvenience this has caused. Please know that we are committed to addressing your concerns.
  
  Sincerely,

  1-800Accountant *********** Team