Complaints

This profile includes complaints for 1-800Accountant's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1-800Accountant

  260 Madison Ave Ste 1001 New York, NY 10016-2401

  
• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2024, I hired 1-800Accountant to do both my business and personal taxes. The cost of this service was $2,789. They promised everything on their website and more (please review website for this information). The original person I talked on the phone talked of all these tax deductions they could get for me for renting my residence. It was a great sales pitch and that is all I have received from them. I submitted my taxes on February 27th and they never started doing my taxes until April 16th, after I had to file an extension. I emailed and called numerous times making contact with numerous people asking about when my taxes would get done but they always told me they would escalate my situation. I requested numerous times through their customer support team to talk to a supervisor but never received any calls back. All I have gotten from them is an education in reading the tax laws since when they finally finished my tax return it was wrong. I still have not signed it since I need them to fix it. I have never had such a bad experience with a company. I have spent more time trying to contact them, then it would have taken me to get a accounting degree, it feels like. I do not know what can be done about this companies business practices but it needs to be stopped before they sucker another person into using them.

  

  Business Response

  Date: 04/23/2025

  Dear *****,

  Thank you for taking the time to share your experience. We sincerely regret the frustration and delays you've encountered, and we understand how disappointing this must have beenespecially when placing your trust in a service meant to provide peace of mind and expert support.
  
  We have opened an internal investigation to review the handling of your account, including the timeline of communication, service delivery, and concerns raised about your tax return. Our investigations typically take 10 to 15 business days, and once completed, we will follow up with our findings and the appropriate next steps.
  
  Please know that your feedback is being taken seriously, and we are committed to identifying where improvements must be made to ensure a better experience for all our clients.
  
  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I appreciate them looking into how long they took to start doing my taxes.  I hope they are able to let me know what took so long.

  I have been in contact with the accountant from their business the last two days via email.  I believe there could have been miscommunication between myself and the account.  I believe we both might have misunderstood each other. I will take fault in that misunderstanding so I apologize for being so hard on them in my initial complaint.

  I still would like to talk to someone in person to resolve my complaint. I just want to explain to them my situation, so they can approve their company and not have someone go through the same issues I went through.

  
  Sincerely,
  
  ***** **********
  
  
  
   
  

  
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got services from this company for my business and paid $737 for the first payment, and got an appointment for April 22 and they never called. They send you reminders like they are going to do the appointment to make you believe they are going to do the appointment but its a scam. This company just takes your money and does not do any *** services. My company missed deadlines to file taxes, now I'm subject to penalties because of this company which puts me out more money. I had to cancel my credit card because they have it on file. This company does shady business practices and they should not have an A rating with the BBB it is very misleading to the consumer who relies on this site when it comes to picking businesses to trust.

  

  Business Response

  Date: 04/22/2025

  Hello *****,

  Thank you for bringing this matter to our attention. Were truly sorry to hear about your experience and understand how frustrating it must be to feel let downespecially when it comes to something as important as meeting tax deadlines for your business.
  
  We take your concerns very seriously and have opened a formal internal investigation to thoroughly review what occurred. These investigations typically take 10 to 15 business days to complete. Once finalized, we will follow up with a detailed explanation of our findings and outline the next steps to resolve the matter.
  
  Please know that we are committed to addressing this situation and ensuring you receive a fair and timely resolution.
  
  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:04/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I received numerous calls everyday by a phone number in *******. After the 50th call or so, I decided to finally answer since they would never leave a voicemail. It was a 1-800Accountant sales representative who told me they were a partner with ************ and I was required to signed up for 1-800Accountants services. As a recent college graduate trying to navigate entrepreneurship, their pitch sounded like exactly what I needed. But from the moment I paid, everything started to go south.Appointments were constantly canceled or rescheduled without any formal communication. Their communication has been spotty at bestdays go by without a single response but then they have a billing agent calling me three times per day to make even more payments. Despite being charged $2,789.00, I never received a single real service. All I got was a sales call that they are now classifying as my Discovery Call and a bunch of canceled appointments and no services rendered. After paying $2,789.00, I received NO tax filing help in my 2025 taxes and was told I needed to make another payment if I wanted to schedule an appointment? What did I just pay over $2k for?What makes this even more frustrating is Im not aloneafter doing some research, I found countless others sharing similar experiences online and right here on the BBB. Its upsetting to realize this is a pattern, not a one-off mistake.This experience has been disheartening and financially damaging, and I strongly believe 1-800Accountant needs to be held accountable for their misleading business practices.

  

  Business Response

  Date: 04/21/2025

  Hello ******,

  Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We understand how disappointing this situation must feel, especially after placing your trust in us during such an important stage of your business journey.
  
  We take your concerns very seriously, and a formal investigation has been opened to fully review your account history, communications, and billing records. These investigations typically take between 10 to 15 business days to complete. Once the review is finalized, we will follow up with our findings and provide a resolution based on the results.

  Thank you for your patience as we work to thoroughly assess and address your concerns.

  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:04/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a small nonprofit that contracted with 1-800-accountants. The books were not set up correctly and in spite of meetings and many reminders over many months we are at the end of our contract and fiscal year and nothing has been done. Many promises but failure to deliver.

  

  Business Response

  Date: 04/21/2025

  Hello ********,

  Thank you for bringing this to our attention. We truly value the opportunity to support nonprofit organizations like yours, and we are deeply sorry to hear that your experience has not met the expectations we strive to uphold.
  
  We understand how important accurate bookkeeping and timely support areespecially as you approach the close of your fiscal year. Please know that your concerns have been escalated, and a full internal review is currently underway to understand what occurred and how we can best address it. These investigations generally take 1015 business days, and we will follow up with you directly once the review is complete.
  
  We appreciate your patience during this time and are committed to resolving this matter appropriately.

  Best regards,

  1-800Accountant *********** Team

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 1800account to do my taxes. No one will respond and they did not file my taxes before the deadline this year.

  

  Business Response

  Date: 04/17/2025

  Hello ****,

  Thank you for bringing this to our attention. We sincerely apologize for the lack of communication and for missing the tax filing deadlinethis is not the experience we want for any of our clients.
  
  To ensure we fully understand what occurred and address this properly, we have opened an internal investigation into your case. This process generally takes 10 to 15 business days to complete. Once our review is finalized, we will follow up with you directly to share our findings and the next steps.
  
  We truly appreciate your patience as we work to resolve this matter.
  
  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid nearly $5000 for all-inclusive account services for an LLC created for my business as an independent contractor with a trucking company. The services promised included total account servicing, including business establishment through the state, payroll, bookkeeping, and tax filing for both the business and personal. The services were sometimes provided, but mostly without follow-up, failing to close the business entity. As a result, I am still receiving Texas workers commissions mail about owing taxes for a business that is not open and hasnt been since July 2024. They have half-heartedly completed my tax preperation with errors and refuse to contact me to resolve the issue. This has caused a last-minute crisis as taxes are due tomorrow. They were notified months ago of the need for account servicing and tax help but didnt take action until the end of March. These unclosed tasks raise my liability and against what they promised for services.

  

  Business Response

  Date: 04/15/2025

  Hello ****,

  Thank you for bringing your concerns to our attention. We are very sorry to hear that your experience with our services has not met your expectations, particularly given the significant investment you made for comprehensive support.
  
  We understand your frustrations regarding the lack of follow-up on key deliverables such as business closure, timely tax preparation, and general communication. The issues youve raisedespecially the receipt of tax notices for a business you report as closedare serious and concerning. We also regret the stress this has caused, especially so close to the tax deadline.
  
  Please know that we are actively investigating your account, including the handling of your business closure, payroll, bookkeeping, and tax preparation services. These investigations typically take 1015 business days. Once completed, we will follow up with a detailed explanation of our findings, any necessary corrective action, and options for resolution.
  
  Your experience is not representative of the standard we strive to maintain, and we appreciate your patience as we work toward a resolution.
  
  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb. 19th I signed up wit 1800 Accountant under the promise and agreement that they would be filing my taxes for the 2025 year including the quarterly estimated taxes. I would have access to a whole team of people but mainly working through my tax advisor who would respond within ***** hours. My add on for the plan:"Quarterly Estimated Taxes (Yearly).Mastering quarterly tax filing is essential to running a business smoothly. Stay compliant, meet your deadlines, and get your maximum refund, guaranteed." They suggested I change from an LLC to an ****** and then when I asked about what I should be doing for quarterly estimated payments the response was: "The est quarterlt tax payments is a general message. Are you operating at a loss, then no need at this time for est tax payments, if you are not operating at a lost, then pay 12 to 15% of your profit on ******* website"This is NOT, according to the agreement, mastering my quarterly tax estimated payment.I requested to switch advisors via phone. I was told I would be assigned a new advisor and they would be reaching out. No follow up. I called in to complain and ask for a refund. They said I would be hearing something back before the end of the weekend. No follow up. I'm done. This "business" has left me in worse standing and no idea what to do. I should've had plenty of time from Feb 19th to now to figure out what I was supposed to plan for in regards to taxes for the quarterly estimated payment for 2025. They didn't care. They didn't follow up and they straight up ripped me off.

  

  Business Response

  Date: 04/14/2025

  Hello *******,

  Thank you for taking the time to share your experience. We are truly sorry to hear about the frustrations you've encountered and want to sincerely apologize for the lack of communication and support you described.
  
  We understand you signed up on February 19th with the expectation of receiving proactive guidance on quarterly estimated tax payments, along with timely communication from your assigned advisor. We're especially concerned to hear that your request for a new advisor and refund were not followed up on as promised. That is not the standard of service we strive to provide.
  
  We are currently conducting a full internal review of your case, including the advice you received, the delays in response, and the breakdown in follow-up. These investigations typically take 1015 business days. Once complete, we will be in touch with a detailed summary of our findings and next steps.
  
  We appreciate your patience while we work to make this right and restore your confidence in our service.
  
  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  At this point in time I am requesting a FULL refund and then will resolve my issue. It's not my issue that the internal processes and procedures were not kept and the services agreed upon were not rendered. Your business knew that tax season was coming up and after being on the phone again today with the business I was told that I would receive a call back but was never given a date or time because "things are in a bit of a tizzy here because tax day is tomorrow" (or something along those lines). 
  
  I was promised that 1-800-Accountant would take care of my 2025 taxes and there was NO plan and they were NOT completed. I had to take things into my own hand and find other services to make sure I was in compliance. You may continue your "internal investigation" but I expect a refund and will no longer be using this service. 
   
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  

  Business Response

  Date: 04/29/2025

  Hello *******,

  Thank you for sharing your feedback. We sincerely apologize for the lack of communication and the delays you experienced while working with 1-800Accountant. Your concerns are valid, and after a full investigation, we agree that your experience did not reflect the level of service we strive to provide.
  
  You enrolled in services with us on February 19, 2025, which included Yearly Quarterly Estimated Taxes and access to a dedicated tax advisor. You also requested support in understanding your quarterly tax payment obligations following a change to an ************* structure.
  
  Unfortunately, your initial advisor did not provide a clear or thorough response to your inquiry. You then requested a reassignment and were told that a new advisor would follow up. However, we found no record of any outreach from your newly assigned advisor, and for that, we sincerely apologize.
  
  Additionally, when you called on April 10, 2025, to request a refund and speak with a manager, a case was created and assignedbut no follow-up ever occurred. This lapse in communication and case management was unacceptable and fell far short of our service standards.
  
  As a result of our findings, a full refund of $3,419.00 was issued back to your credit card. We hope this resolution demonstrates our commitment to making things right.
  
  We appreciate your feedback, as it highlights critical areas for improvement. Please know we are taking steps internally to ensure better accountability and follow-through for all future clients.
  
  Sincerely,

  1-800Accountant *********** Team

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 1800Accountant *********. I left due to lack of communication and unhappy with the general service. Since February, I have been calling multiple times per week to get a W2 for an employee. Every time I call, they tell me they created a high priority case. Yet I never hear back from them. I decided to go around them and hire a separate accountant but now they cannot provide me with the paystubs! This is a legal issue! I need to provide my previous employee with a W2 and they are leaving me hanging. I also wrote a review on BBB. They replied and told me I would hear from someone in ***** days.. that was a month ago and I never heard back from anyone.

  

  Business Response

  Date: 04/14/2025

  Hello **********

  We sincerely apologize for the frustration and inconvenience you've experienced regarding the W2 and paystub requests for your former employee. We understand how critical it is for you to fulfill these legal obligations, and we regret that we have not met your expectations.
  
  We acknowledge that the communication and service you received between ********* were unsatisfactory, and we are truly sorry for that. We also understand your frustration with the repeated calls and the lack of follow-through on the high-priority case you were promised.
  
  We have initiated an immediate and thorough investigation into the delays and the lack of response you've encountered, including the previous BBB response. We understand that the standard ***** business day timeframe has passed, and we are treating this as a serious escalation. Due to the approaching tax deadlines, please understand that investigations are taking longer than normal, however we are prioritizing your case.
  
  We are committed to resolving this issue as quickly as possible and will provide you with a detailed update, including a resolution and next steps, as soon as we have completed our investigation.

  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against ***** Accountant due to deceptive sales practices, unauthorized charges, and failure to deliver the services I paid for. I originally paid $1,800 for tax preparation services for both my 2023 personal and business taxes. Despite numerous attempts to communicate with the company, they failed to file my personal taxes, never completed or delivered my business tax filings, and instead offered only access to their softwaresomething I neither needed nor agreed to as a substitute.After raising concerns, I was reassigned to a new tax preparer, who initially seemed helpful. While I was waiting on required documentation to proceed, I discovered that this person was removed from my account without notice, leaving me without any support once again. Due to these delays and lack of service, I was forced to spend an additional $900 to hire a qualified professional to properly file my taxes on ******* make matters worse, I recently noticed an unauthorized charge on my credit card from ***** Accountant. When I contacted them for a refund, they cited their refund policy, which only allows refunds within 30 days of purchase. However, this situation is not a change of mindit is a case of non-performance and misrepresentation. The company took my money, did not deliver what was promised, and now refuses to issue a refund.I feel that I have been misled and financially taken advantage of. Their sales team overpromised, and their operations team completely failed to deliver. I want a full refund and a permanent cancellation of all services and billing. I also request that my payment information be removed from their systems to prevent future unauthorized charges.---Desired Outcome:Full refund of $1,800 + $283 + $283 = $2,366 Reimbursement of the unauthorized charge Permanent cancellation of services and all future billing Removal of my payment information from their system

  

  Business Response

  Date: 04/11/2025

  Hello ****,

  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and the frustration it has caused. The issues you described regarding miscommunication, reassignment of your tax preparer, and billing concerns are not the level of service we strive to provide.
  
  We take complaints of this nature seriously and want to ensure a thorough review of all aspects of your case. We have opened an internal investigation to better understand what occurred and to evaluate the next appropriate steps. These reviews typically take 10 to 15 business days to complete, but with the upcoming tax deadlines, the process may take a bit longer. We appreciate your patience during this time.
  
  Please rest assured that once our investigation concludes, we will follow up with our findings and any resolutions that may be warranted.
  
  Sincerely,

  1-800Accountant *********** Team

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for accounting services but never got helped. When I call to speak to someone they tell I have to schedule an appointment but don't get a call. When I submitted my tax return, I was told my accountant will call since I told them I had questions and stuff that I can claim, but no one call yo speak to me. So no services was rendered and I'd like my money back.

  

  Business Response

  Date: 04/10/2025

  Hello *********,

  Were very sorry to hear about the challenges youve experienced and the lack of support youve received. We understand how disappointing and frustrating this situation must be, especially after trusting us with your accounting needs.
  
  To better understand what occurred and ensure a thorough review, weve opened an internal investigation into your account. These reviews generally take 10 to 15 business days to complete, but due to the current volume and upcoming tax deadlines, it may take a little longer. Once the investigation is complete, we will reach out with our findings and any appropriate next steps.
  
  We appreciate your patience as we work to resolve this matter.
  
  Sincerely,

  1-800Accountant *********** Team