Reviews

This profile includes reviews for 1-800Accountant's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1-800Accountant

  260 Madison Ave Ste 1001 New York, NY 10016-2401

  
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  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

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  1-800Accountant

  13575 58th St N Ste 154 Clearwater, FL 33760-3746

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  1-800Accountant

  13575 58th St N Ste 154 Clearwater, FL 33760-3746

• 

  1800Accountant

  7249 Bryan Dairy Rd Seminole, FL 33777-1540

Review Details

• Review fromJason W

  Date: 04/18/2025

  1 star

  Jason W

  Date: 04/18/2025

  I submitted all of my tax documents on April 4, 2025, with the expectationper the platformthat my return would be completed by April 15. On the morning of April 16, I logged in only to discover that my account had been reassigned to a different accountant without any notice. This reassignment reset the estimated completion timeline to April 28, which was incredibly frustrating given the original deadline.I expressed my concerns immediately, and although the new accountant acknowledged the delay and the reassignment, communication remained inconsistent and inadequate. Over the next two days, I sent multiple messages requesting a copy of my return so I could review what I owed and determine how I preferred to pay.Despite repeated requests, I was told I would not be allowed to see the return until I provided my bank account and routing information. This is unacceptable. I clearly stated that I would be paying by check and just needed to see my return to know what amount to prepare for.Instead of receiving the return, I received vague replies reiterating prior messages and deflecting my concerns. This experience felt less like professional tax preparation and more like having my return held hostage until I agreed to terms I wasn't comfortable ******* short, my return was completed late, I was reassigned without warning, and I was denied access to view my own tax documents unless I shared banking detailswhich I explicitly declined. This process has been frustrating, unprofessional, and lacking basic customer respect.
  

  1-800Accountant

  Date: 04/21/2025

  *****,

  Thank you for taking the time to share your experience we sincerely regret the frustration and inconvenience youve encountered. The situation you described is absolutely not the experience we aim to deliver, and we understand how concerning it must have been to face delays, a sudden reassignment, and limited access to your own return.

  
  We are launching an internal investigation to better understand what went wrong and to ensure appropriate follow-up and accountability. Please allow us 1015 business days to fully review the matter.

  
  We truly appreciate your patience as we work to resolve this and restore your trust.

• Review fromJason & Shannon L

  Date: 04/17/2025

  1 star

  Jason & Shannon L

  Date: 04/17/2025

  If I could give it 0 stars I would To whom it may concern,I am writing to express my deep frustration and disappointment with the services weve received from 1-800Accountant. Before working with your company, we had never experienced any issues with the *** or delays in filing our taxesour record was clean and consistent for years.Since entrusting 1-800Accountant with our tax preparation, we are now three years behind. The delays in filing were not due to our own inaction, but because your team failed to file on time and made multiple errors in our tax forms. These included misspellings of our city and even our names, which led to confusion with the ***. As a result, our identity is now being questioned, and we are essentially stuck in tax year 2022, unable to move ********** addition to these setbacks, we are now facing late fees and penalties that could have been avoided had your team performed their duties correctly and timely. This situation has caused us significant stress, financial strain, and has completely disrupted our ability to maintain our financial responsibilities.We trusted your company to help us stay organized and compliant, and instead, we are left trying to clean up a mess we didnt create.I am requesting immediate assistance and a clear resolution path so we can finally get caught up and restore our standing with the ***. I would also like to know what steps you will take to rectify the mistakes made on your end.
  

  1-800Accountant

  Date: 04/18/2025

  Hello,

  Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges youve faced and the distress this situation has caused. We understand how important timely and accurate tax filings are, and we regret that your expectations were not met.
  
  Please know that we have opened a formal investigation into your concerns. These reviews typically take 10 to 15 business days to complete. Once finalized, we will follow up with our findings and provide a clear outline of the next steps to help resolve the issues you've described.
  
  We appreciate your patience as we work through this matter thoroughly and sincerely thank you for bringing it to our attention.
  
  Sincerely,

  1-800Accountant *********** Team

• Review fromJaisal N

  Date: 04/17/2025

  1 star

  Jaisal N

  Date: 04/17/2025

  Made errors on my tax returns, refused to set up a call with me, ignored my multiple messages. If I had not spent hours double-checking their work, they would have COST me THOUSANDS of dollars. ****************.
  

  1-800Accountant

  Date: 04/18/2025

  Hello ******,

  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and the frustration it caused. This is not the level of service we strive to provide.
  
  We understand how important it is for our clients to feel confident in the accuracy of their tax filings and supported throughout the process. We take your concerns seriously and have opened a formal investigation into your case. These reviews typically take 10 to 15 business days to complete. Once finalized, we will follow up with the results of our findings and outline the next steps.
  
  We sincerely appreciate your patience and the opportunity to address this matter.
  
  Sincerely,

  1-800Accountant *********** Team

• Review fromTracey W

  Date: 04/17/2025

  1 star

  Tracey W

  Date: 04/17/2025

  I used Legal Zoom to start my single member LLC in Jan 2025. They had 1800accountant spam call me multiple times and when I finally answered they make it seem like they are there to give advice, but it was really so they would scare me into buying their service. I paid $2949 thinking it was a good idea for my business and as of April 2025 I still do not have a "tax accountant" assigned to me. Also they had me listed LLC taxed as ****** which I am not. You cannot get a refund after 30 days and you have to call to cancel it. I've been given no other instruction on what to do, deadlines or anything (I'm not an accountant or tax expert obviously) and have no clue otherwise. This was an expensive mistake on my part. As business owners we pay for other people to do the things we cannot, just as people hire us. This feels like a scam now. Do not use.
  

  1-800Accountant

  Date: 04/18/2025

  Hello ******,

  Thank you for taking the time to share your experience. Were very sorry to hear that your expectations have not been met, and we sincerely apologize for any confusion or frustration you've encountered.
  
  We understand how overwhelming it can be to navigate the early stages of setting up and managing a business, especially when it comes to tax matters. Our goal is always to provide clear guidance, timely support, and transparent communication to help our clients feel confident and informed.
  
  We are currently conducting an internal investigation into your account to better understand what occurred and to determine how we can make this right. These investigations typically take 10 to 15 business days to complete, and once finished, we will follow up with our findings and any applicable next steps.
  
  Again, we truly regret the experience youve had thus far and appreciate your patience while we work to resolve this.
  
  Sincerely,

  1-800Accountant *********** Team

• Review fromThomas M

  Date: 04/15/2025

  1 star

  Thomas M

  Date: 04/15/2025

  I paid a significant amount for this firm to handle both the bookkeeping and tax preparation for my single-member LLC. Unfortunately, they mishandled my books for the entire year. Then, on the day before taxes were due, the accountant informed me that the bookkeeper needed to redo the entire year's books. He stated he couldn't complete the tax filing in time and advised me to file an extension.He provided instructions that didn't work in their portal and never responded to my follow-up inquiries for new instructions. When I called, I was on hold for 50 minutes, only to be told, "Get a pen and write this website down to file the extension yourself because we don't have time to do it today." This situation arose solely due to their mishandling.I am extremely disappointed and would not recommend this firm. If zero stars were possible, that would be my rating.
  

  1-800Accountant

  Date: 04/16/2025

  Hello ******,

  Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you've encountered, and we understand how stressful and frustrating this situation must have beenespecially during such a critical time.
  
  Your feedback indicates serious concerns regarding the handling of your bookkeeping, the timing of communication around your tax filing, and the lack of adequate support when you reached out for assistance. We want to sincerely apologize for any inconvenience this caused and assure you that this is not the experience we strive to provide.
  
  We are currently conducting an internal investigation to fully understand what occurred and to determine how your account was handled. This includes a thorough review of your bookkeeping, tax preparation timeline, and all communication and support interactions you had with our team.
  
  Please allow us 1015 business days to complete this review. Once it is finalized, a member of our team will reach out to you directly with the findings and any applicable resolutions.
  
  Thank you again for your candid feedback. We are committed to addressing your concerns and ensuring steps are taken to improve.
  
  Sincerely,

  1-800Accountant *********** Team

• Review fromJosy S

  Date: 04/15/2025

  1 star

  Josy S

  Date: 04/15/2025

  Absolutely horrible communication and wait till the last day to file to tell us we owe when we're not supposed to.
  

  1-800Accountant

  Date: 04/17/2025

  Hello ****,

  Thank you for sharing your concerns. Were very sorry to hear about your experience and the frustration it causedespecially with communication delays and the timing of your tax filing. We understand how important it is to feel informed and supported throughout the process, and we regret that this was not your experience.
  
  Weve opened an internal investigation to review what occurred with your case and to determine why your return was finalized so close to the deadline with unexpected tax implications. This process typically takes 10 to 15 business days to complete. Once the review is finalized, well follow up directly with our findings and the next steps.
  
  We appreciate your patience and the opportunity to make this right.
  
  Sincerely,

  1-800Accountant *********** Team

• Review fromERNIE W

  Date: 04/15/2025

  5 stars

  ERNIE W

  Date: 04/15/2025

  ******* and **** where great. **** helped us get the best plan for our Business. ******* answered all of our questions we had in starting our business. Both of theses guys are very knowledgeable in the things that are needed to be successful in a business. We look forward to doing business with them. Thanks 1-800Accountant.***** TEXAS
  

  1-800Accountant

  Date: 04/16/2025

  Hi *****,
  
  Thank you so much for the kind words and for sharing your experience! Were thrilled to hear that **** and ******* provided such knowledgeable and helpful support as you get your business started. It means a lot to us to know they made a great impression and helped you feel confident moving forward.
  
  Were excited to be part of your journey and look forward to continuing to support your success. Welcome to the 1-800Accountant familyfrom all of us (especially **** and *******), thank you again!
  
  Warm regards,

  1-800Accountant *********** Team

• Review fromSushil R

  Date: 04/15/2025

  1 star

  Sushil R

  Date: 04/15/2025

  Next time, you claim that you have CPAs, please remember that they are good for nothing. They definitely broke their oaths.I took their service in 2024 for help advising my llc and file personal and business taxes. 1. They don't know the tax rules. They payroll specialists helped me pay out salary for myself even though I am the sole owner. Later during tax preparation, in April the preparer tells me it's is not allowed. They could not even reverse it and I missed the tax deadline.2. Forget business advice, they don't even tell how much tax is owed. Since they could not file taxes, they atleast should be able to tell how much money I owe. They are incapable to do that 3. They don't respond to emails or messages 4. Only way to reach them is by scheduling a call through their portal, the appointments are atleast 2-3 out 5. Their tax questionnaire is so useless, it asked every calculation and detail. If you can fill that questionnaire, you can file the taxes yourself.6. The portal is so difficult to navigate, there is no way to find the documents they sent you, there is no way to find paystubs of salary ******** won't even know how much you paid your employees 7. ***, they charged us $4300 and they couldn't even file the tax returns on time. Couldn't even calculate and tell how much tax is owed.
  

  1-800Accountant

  Date: 04/16/2025

  Hello ******,

  Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges youve faced and the frustration this has caused. Your feedback raises serious concerns that we take very seriously, and we want to assure you that an internal investigation is already underway.
  
  We understand how vital accurate guidance and timely communication are when it comes to managing payroll and taxes. Based on your comments, its clear we may not have met those expectations. We are currently reviewing the handling of your account, including the payroll setup, tax preparation timeline, and the clarity of communication from your assigned team.
  
  We also regret the difficulties you encountered with our platform. While the questionnaire is designed to collect essential information to ensure accurate filings, it should never feel like youre doing the work yourself. Well be sharing your feedback with our product team to explore improvements.
  
  Please allow us 1015 business days to complete our review. Once weve completed the investigation, a team member will reach out to you directly with the findings and any next steps or resolutions.
  
  We genuinely appreciate your patience and the opportunity to make this right.
  
  Sincerely,

  1-800Accountant *********** Team

• Review fromDominic A

  Date: 04/13/2025

  1 star

  Dominic A

  Date: 04/13/2025

  Failed to file on time even when given month of headroom. cancelling the service was a hassle that took days to even get back to me, while arguing to switch my plans instead of canceling. Do not use this service it is a scam
  

  1-800Accountant

  Date: 04/15/2025

  Hello *******,

  Thank you for sharing your experience. We sincerely apologize for the delay in your filing and the frustration you encountered when attempting to cancel your service. Its never our intention to make these processes difficult, and we regret that your experience did not reflect the level of service we aim to provide.
  
  We understand how important it is for filings to be completed in a timely manner, especially when documents are submitted well in advance. Were also reviewing your cancellation experience to ensure our team handled your request appropriately and respectfully.
  
  An internal investigation is currently underway to better understand the circumstances and identify any missteps on our part. These reviews typically take 1015 business days, and we will follow up with the outcome along with any corrective actions or resolutions available to you.
  
  We truly appreciate your feedback and the opportunity to make things right.
  
  Sincerely,

  1-800Accountant *********** Team

• Review fromDequan S

  Date: 04/11/2025

  1 star

  Dequan S

  Date: 04/11/2025

  Told the guy I no longer had the business. And was told he cancelled my subscription. They charged me again and told me oh because I processed it a month out, we cant issue a refund. I wish I never even tried to go here. I couldve did my taxes myself anyways. Theres using the same platform that everyone else use. No need to use them anyways. Not worrying about it. I just have to dispute it on the bank side. Sad that the customer service treating customers with such disrespect and hanging up the phone as well. Over something that I literally told them I no longer needed them charging my account
  

  1-800Accountant

  Date: 04/14/2025

  Hello ******,

  We sincerely apologize for the frustration and inconvenience youve experienced. Your feedback is important to us, and we're very sorry to hear that your cancellation request was not handled as expected and that you felt disrespected during your interactions with our team. That is never how we want our clients to feel.
  
  Weve initiated an internal investigation into your concerns, including the cancellation request, the recent charge, and your experience with our support team. While these investigations typically take 10 to 15 business days, please note that response times may be longer due to the current tax season deadlines. We appreciate your patience and understanding.
  
  Once our investigation is complete, we will follow up with our findings and the appropriate next steps.
  
  Sincerely,

  1-800Accountant *********** Team