Business ProfileforAir France

I recently booked a flight that was advertised as KLM. Just to get a pay confirmation and the ticket stating my flight is actually Air France. This is my very first time flying Air France. It was a round trip. Both times I have had a HORRIBLE experience. On my way to my destination, a long long flight, I fell asleep & when I awoke, not realizing we were about to land, waking up from my stupor, I head for the bathroom. The woman hostess, starts YELLING at me and slamming the bathroom door open while Im there. Very unprofessional. I went back to my seat & once landed, I did tell her she was dramatic & extremely unprofessional. There are better ways to rectify a situation. Especially considering I had been asleep. So uncouth! Now on my way back to ***, Air France lost my carry-on luggage that I checked in??. On my layover, apparently my other checked in luggage also lost its ********** had to have me identify it to retag it. Which I did during boarding at layover destination. Meaning I couldnt scan my boarding ticket! & I get back home, I have global entry expecting to leave in a breeze! Until I get to baggage claim, wait & wait & wait, no second luggage! Air France lost it!! I have a feeling after that inflight experience with that air hostess, if those are the people they hire. I wouldnt doubt if they just flat out stole my carryon. I had expensive Rent-A-Runway clothes in there, cosmetic & necessity medicine, expensive hand made statues from my place of visit. I am just livid. The inflight service was TERRIBLE. The customer service is TERRIBLE & now they wont give me back my luggage. I cant even put a price on the luggage! Air France has not even given me an update on this luggage! Zero! & I am not able to track the claim online.